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Panasonic KX-TG8421E Operating Instructions Manual

Digital cordless answering system
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TG8421E(e).book Page 1 Tuesday, December 16, 2008 8:03 AM
Digital Cordless Answering System
Model shown is KX-TG8421.
Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID and SMS. You must subscribe to the
appropriate service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save
them for future reference.

Operating Instructions

KX-TG8421E
Model No.
KX-TG8422E
KX-TG8423E
KX-TG8424E

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  Summary of Contents for Panasonic KX-TG8421E

  • Page 1: Operating Instructions

    KX-TG8423E KX-TG8424E Model shown is KX-TG8421. Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use.
  • Page 2: Table Of Contents

    TG8421E(e).book Page 2 Tuesday, December 16, 2008 8:03 AM Table of Contents Introduction Receiving a message ... . 34 Other settings ....35 Model composition .
  • Page 3: Introduction

    *1 Feature differences: Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets (page 4). L The suffix (E) in the following model numbers will be omitted in these instructions: KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E Accessory information Supplied accessories...
  • Page 4: Expanding Your Phone System

    ■ Wall mounting To attach To remove 25 mm Hooks Screws (Not supplied) Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable P03P or HHR-4MRE batteries Battery type: – Nickel metal hydride (Ni-MH).
  • Page 5: General Information

    L In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: L Panasonic Communications Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
  • Page 6: Important Information

    TG8421E(e).book Page 6 Tuesday, December 16, 2008 8:03 AM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of life/ aerosol cleaners. property, read this section carefully before L Do not disassemble the product.
  • Page 7: Important Safety Instructions

    MH batteries AAA (R03) size. Base unit location/avoiding noise L Do not mix old and new batteries. The base unit and other compatible Panasonic L Do not open or mutilate the batteries. units use radio waves to communicate with Released electrolyte from the batteries is each other.
  • Page 8: Specifications

    TG8421E(e).book Page 8 Tuesday, December 16, 2008 8:03 AM Important Information L Operating the product near electrical Penalties may be applicable for incorrect appliances may cause interference. Move disposal of this waste, in accordance with away from the electrical appliances. national legislation.
  • Page 9: Getting Started

    TG8421E(e).book Page 9 Tuesday, December 16, 2008 8:03 AM Getting Started L Confirm correct polarities (S, T). Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219E. ■ Base unit “Click” Rechargeable Ni-MH ONLY Hook Hook Use only the...
  • Page 10: Note When Setting Up

    L It is normal for batteries not to reach the same telephone line jack using a T- full capacity at the initial charge. adaptor. Your Panasonic sales shop can Maximum battery performance is offer you more information about reached after a few complete cycles of connection possibilities.
  • Page 11: Controls

    TG8421E(e).book Page 11 Tuesday, December 16, 2008 8:03 AM Getting Started ■ Control type A Soft keys Controls The handset features 2 soft keys and a joystick. By pressing a soft key, or by Handset pressing the centre of the joystick, you can select the feature shown directly above it on the display.
  • Page 12: Display

    TG8421E(e).book Page 12 Tuesday, December 16, 2008 8:03 AM Getting Started Item Meaning Display Handset number Base unit number Handset display items Blocked call (page 27, 31) Item Meaning New SMS message Within range of a base received. (page 34) unit New voice mail L When flashing:...
  • Page 13: Temporary Switching The Display Mode

    TG8421E(e).book Page 13 Tuesday, December 16, 2008 8:03 AM Getting Started L When in multiple items display mode, Icon Action you can switch the screen to confirm Selects a character entry the detailed information by pressing mode. Plays a message. Handset top menu icons Stops recording or The following icons are shown when you...
  • Page 14: Display Language

    TG8421E(e).book Page 14 Tuesday, December 16, 2008 8:03 AM Getting Started Date and time Initial settings 1 (centre of joystick) i N i Symbol meaning: Example: {V}/{^}: “Off” {V}/{^}: “Time Settings” i Push the joystick down or up to select the words in quotations. {V}/{^}: “Set Date/Time”...
  • Page 15: Making/Answering Calls

    TG8421E(e).book Page 15 Tuesday, December 16, 2008 8:03 AM Making/Answering Calls indicator flashes. To cancel, press {ih}. Making calls Editing/erasing/storing Lift the handset and dial the phone number. j (right soft key) L To correct a digit, press ^. {V}/{^}: Select the desired phone number.
  • Page 16: Answering Calls

    TG8421E(e).book Page 16 Tuesday, December 16, 2008 8:03 AM Making/Answering Calls Example: If you need to dial the line access number “0” when making outside Useful features during calls with a PBX: a call {0} i l Dial the phone number. i {C} Mute Note: L A 3 second pause is inserted each...
  • Page 17: Key Lock

    TG8421E(e).book Page 17 Tuesday, December 16, 2008 8:03 AM Making/Answering Calls Note: Note: L Please contact your service provider/ L To listen to the recorded conversation, telephone company for details and see page 38, 39. availability of this service in your area. Call share Handset voice enhancer You can join an existing outside call.
  • Page 18: Phonebook

    TG8421E(e).book Page 18 Tuesday, December 16, 2008 8:03 AM Phonebook {V}/{^}: Select the desired category. i M Handset phonebook {V}/{^}: “Category Name” i The phonebook allows you to make calls without having to dial manually. You can Edit the name (10 characters max.; add 200 names and phone numbers, page 47).
  • Page 19: Speed Dial

    TG8421E(e).book Page 19 Tuesday, December 16, 2008 8:03 AM Phonebook Searching by category Speed dial n (left soft key) i k Assigning an entry in the phonebook {V}/{^}: “Category Search” i to a speed dial key Dial keys {1} to {9} can each be used as {V}/{^}: Select the desired a speed dial key, allowing you to dial a category.
  • Page 20: Copying Phonebook Entries

    You can copy phonebook entries to the example, to dial a calling card access phonebook of another compatible number or bank account PIN that you Panasonic handset. have stored in the phonebook, without having to dial manually. Note: L Category settings for phonebook During an outside call, press 1.
  • Page 21: Programming

    TG8421E(e).book Page 21 Tuesday, December 16, 2008 8:03 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 (centre of joystick) Select the desired top-menu by pushing the joystick in any direction. i M Push the joystick down or up to select the desired item in sub-menu 1.
  • Page 22 TG8421E(e).book Page 22 Tuesday, December 16, 2008 8:03 AM Programming Top-menu Sub-menu 1 Sub-menu 2 Page — Handset Setup Display Setup Wallpaper <Wallpaper1> — Display Colour <Colour1> — Standby Display <Off> Display Mode <Multi Items> — LCD in charging (LCD dimming) <On>...
  • Page 23 TG8421E(e).book Page 23 Tuesday, December 16, 2008 8:03 AM Programming To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”. (Caller ID subscribers only) To use this feature, set the date and time first (page 14). *3 When the ringer volume is turned off, ~ is displayed and the handset does not ring for outside calls.
  • Page 24: Special Programming

    TG8421E(e).book Page 24 Tuesday, December 16, 2008 8:03 AM Programming L We recommend selecting a different ringer tone to the one Special programming used for outside calls. {ih} Memo alarm L When the alarm is set, E is An alarm sounds at the set time for 3 displayed.
  • Page 25: Display Mode

    TG8421E(e).book Page 25 Tuesday, December 16, 2008 8:03 AM Programming select “No Ringing”, the handset Turning night mode on/off never rings during night mode. 1 (centre of joystick) i N i 1 (centre of joystick) i N i {V}/{^}: “Ringer Setup” i M {V}/{^}: “Ringer Setup”...
  • Page 26: Setting Call Restriction

    TG8421E(e).book Page 26 Tuesday, December 16, 2008 8:03 AM Programming – “Single Item”: An entry/a menu Set which handsets to be restricted icon is shown on one screen in large by pressing the desired handset characters at a time. number. L All the registered handset The default setting is “Multi Items”.
  • Page 27: Registering A Unit

    TG8421E(e).book Page 27 Tuesday, December 16, 2008 8:03 AM Programming When a call is received, the unit does not L To exit, press {ih}. ring while the caller is being identified. If Proceed with the desired operation. the phone number matches an entry in ■...
  • Page 28: Base Unit

    TG8421E(e).book Page 28 Tuesday, December 16, 2008 8:03 AM Programming Note: handset’s installation manual for registration. L Calls are disconnected when the handset moves from one radio cell to Selecting a base unit another. When “Auto” is selected, the handset automatically uses any available base Registering a handset to a unit it is registered to.
  • Page 29 Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important:...
  • Page 30: Caller Id Service

    TG8421E(e).book Page 30 Tuesday, December 16, 2008 8:03 AM Caller ID Service phonebook is displayed and logged in the caller list. Using Caller ID service Category settings for Important: L This unit is Caller ID compatible. To phonebook use Caller ID features, you must Category settings can help you identify subscribe to a Caller ID service.
  • Page 31: Caller List

    TG8421E(e).book Page 31 Tuesday, December 16, 2008 8:03 AM Caller ID Service Edit the number. L Press dial key ({0} to {9}) to add, Caller list ^ to delete. Important: L Only 1 person can access the caller list at a time. Erasing caller information L Make sure the unit’s date and time 1 (centre of joystick) i j i...
  • Page 32: Sms (Short Message Service)

    TG8421E(e).book Page 32 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) L If the unit is connected to a PBX system, you may not be able to use Using SMS SMS features. SMS allows you to send and receive text messages between other fixed-line and mobile phones that support compatible Turning SMS on/off...
  • Page 33: Registering Mailboxes

    TG8421E(e).book Page 33 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) Note: created by pushing the joystick L For PBX users: – You need to add the PBX line Enter a message. i M access number and a dialling pause L You can change the character to the beginning of the Message entry mode by pressing /...
  • Page 34: Receiving A Message

    TG8421E(e).book Page 34 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) ■ To access the public mailbox: telephone company may treat long messages differently from other {V}/{^}: “Public” i M messages. Contact your service ■ To access a private mailbox: provider/telephone company for {V}/{^}: Select the desired details.
  • Page 35: Other Settings

    TG8421E(e).book Page 35 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) L Messages which have already Storing the sender’s number been read are indicated by a “Q”, in the phonebook even if they were read using another handset. While reading a received message, L To erase a message, press W.
  • Page 36 {V}/{^}: “Settings” i M L If you forget the password assigned to {V}/{^}: “PBX Access #” i M a mailbox, contact your nearest Panasonic service centre. {V}/{^}: “On” i M Enter your PBX line access code Changing private mailbox and a dialling pause, if necessary.
  • Page 37: Answering System

    TG8421E(e).book Page 37 Tuesday, December 16, 2008 8:03 AM Answering System – If you recorded your own greeting message, the same message is still Answering system announced to callers even though their messages are not recorded. The answering system can answer and record calls for you when you are unavailable to answer the phone.
  • Page 38: Greeting Message

    TG8421E(e).book Page 38 Tuesday, December 16, 2008 8:03 AM Answering System {V}/{^}: Select the desired setting. Erasing your greeting message i M i {ih} (Resetting to a pre-recorded greeting message) If you want to use a pre-recorded Greeting message greeting message once you record your own greeting message, you need to When the unit answers a call, a greeting erase your own greeting message.
  • Page 39: Listening To Messages Using The Handset

    TG8421E(e).book Page 39 Tuesday, December 16, 2008 8:03 AM Answering System Operating the answering Listening to messages from system during playback the message list You can select the item to play back. Operation 1 (centre of joystick) i I i {^} or {V} Adjust the speaker volume...
  • Page 40: Remote Operation

    TG8421E(e).book Page 40 Tuesday, December 16, 2008 8:03 AM Answering System Edit the number. i {C} Operation Turn answering system Erasing all messages 1 (centre of joystick) i I i {9} or Stop recording Stop playback {V}/{^}: “Erase All Msg.” i Turn answering system {V}/{^}: “Yes”...
  • Page 41: Using The Answering System

    TG8421E(e).book Page 41 Tuesday, December 16, 2008 8:03 AM Answering System Operation Using the answering system Stop recording remotely Stop playback Dial your phone number from a Turn answering system off touch-tone phone. Erase currently playing {*}{4} After the greeting message starts, message enter your remote access code.
  • Page 42: Answering System Settings

    TG8421E(e).book Page 42 Tuesday, December 16, 2008 8:03 AM Answering System company to deactivate your voice mail service. Answering system If your service provider/telephone settings company cannot do this: – Set this unit’s “Number of Rings” setting so that this unit’s Number of rings before the answering system answers calls unit answers a call...
  • Page 43 TG8421E(e).book Page 43 Tuesday, December 16, 2008 8:03 AM Answering System asking callers to call again later (page 38). Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333...
  • Page 44: Voice Mail Service

    TG8421E(e).book Page 44 Tuesday, December 16, 2008 8:03 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.
  • Page 45: Intercom/Locator

    TG8421E(e).book Page 45 Tuesday, December 16, 2008 8:03 AM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets in the same radio cell. Outside calls can be transferred Note: between 2 handsets in the same radio L If you receive an outside call while cell.
  • Page 46 TG8421E(e).book Page 46 Tuesday, December 16, 2008 8:03 AM Intercom/Locator Answering a transferred call Press {C} to answer the page. Note: L After the paging party disconnects, you can talk to the outside caller. Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333...
  • Page 47: Useful Information

    TG8421E(e).book Page 47 Tuesday, December 16, 2008 8:03 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 47).
  • Page 48 TG8421E(e).book Page 48 Tuesday, December 16, 2008 8:03 AM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) (Not available for SMS) L The following are used for both uppercase and lowercase: Cyrillic character table (P) (Not available for SMS) Helpline Tel.
  • Page 49: Error Messages

    TG8421E(e).book Page 49 Tuesday, December 16, 2008 8:03 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The supplied telephone line cord has not been Check Phone Line connected yet or not connected properly.
  • Page 50: Troubleshooting

    TG8421E(e).book Page 50 Tuesday, December 16, 2008 8:03 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
  • Page 51 TG8421E(e).book Page 51 Tuesday, December 16, 2008 8:03 AM Useful Information Problem Cause/solution I cannot hear a dial tone. L Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. L The base unit’s AC adaptor or telephone line cord is not connected.
  • Page 52 TG8421E(e).book Page 52 Tuesday, December 16, 2008 8:03 AM Useful Information Problem Cause/solution I cannot register a handset to a L The maximum number of base units (4) is base unit. already registered to the handset. Cancel unused base unit registrations from the handset (page 29).
  • Page 53 TG8421E(e).book Page 53 Tuesday, December 16, 2008 8:03 AM Useful Information Making/answering calls, intercom Problem Cause/solution w is flashing. L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not properly connected.
  • Page 54 TG8421E(e).book Page 54 Tuesday, December 16, 2008 8:03 AM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
  • Page 55 TG8421E(e).book Page 55 Tuesday, December 16, 2008 8:03 AM Useful Information SMS (Short Message Service) Problem Cause/solution The SMS message centre L Someone tried to send you a message while number is logged in the caller SMS is turned off. Turn it on (page 32). list and the message is not received.
  • Page 56 TG8421E(e).book Page 56 Tuesday, December 16, 2008 8:03 AM Useful Information Answering system Problem Cause/solution The unit does not record new L The answering system is turned off. Turn it on messages. (page 37). L The message memory is full. Erase unnecessary messages (page 39).
  • Page 57 Insert the batteries and charge fully before use. If the unit does not work properly, contact your nearest Panasonic service centre. Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying process.
  • Page 58: Conditions Of Guarantee

    8. The guarantee period applicable to this product shall be 12 months. Please keep these operating instructions with your receipt. Panasonic Business Systems U.K. Receipt No. Date of purchase Model No.
  • Page 59: Index

    TG8421E(e).book Page 59 Tuesday, December 16, 2008 8:03 AM Index G Greeting message: 38 Index Handset Deregistration: 28 Locator: 45 Additional base units: 27 Registration: 28 Additional handsets: 27 Answering calls: 16 Incoming call barring: 26 Answering system: 37 Intercom: 45 Call screening: 37 Key lock: 17 Erasing messages: 39, 40, 41...
  • Page 60 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

This manual is also suitable for:

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