Trouble Shooting; Smart Diagnosis; Trouble Shooting Smart Diagnosis - LG REFRIGERATOR- FREEZER Owner's Manual

Care and Maintenance

Trouble Shooting

Smart Diagnosis™

(Optional)
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service center.
This gives you the capability of speaking directly
to our trained specialists. The specialist records
the data transmitted from your machine and
uses it to analyze the issue, providing a fast
and effective diagnosis.
If you experience problems with your refrigerator,
call to the LG service center.
Only use the Smart Diagnosis feature when
instructed to do so by the LG call center agent.
The transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis cannot be activated unless your
refrigerator is connected to power.
If your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis.
First, call to the LG service center. Only use the
Smart Diagnosis feature when instructed to do
so by the LG call center agent.
1.
Open the refrigerator door.
2.
Press and Hold the 'Freezer'
button for 3 seconds.
Note
If the door has been opened for over one minute,
you must close the door and start again No.1
3.
Following the instructions of the operator, hold
the phone's microphone close to the icon
«SmartDiagnosis».
4.
5.
Note
• For best results, do not move the phone while
• If the call center agent is not able to get an
• Call quality differences by region may affect
• Use the home telephone for better
• Bad call quality may result in poor data
3 sec.
!
34
Hold the phone in the position until the end
of the sound data transfer.
Keep the phone in place until the tone
transmission has finished. This takes about
3 second.
Resume your conversation with the specialist,
who will then be able to assist you in using
the information transmitted for analysis.
the tones are being transmitted.
accurate recording of the data, you may be
asked to try again.
the function.
communication performance, resulting in better
service.
transmission from your phone to the machine,
which could cause Smart Diagnosis to not work
properly.