HP CD-WRITER PLUS User Manual page 26

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Before You Contact HP

on the Drive Data tab. The firmware version is listed in the FW Rev

dialog box. Example: Firmware: 1.0

Drive serial number

The HP drive serial number appears on the underside of the tray as well

as on the main label on the back of the drive.

You can also obtain the drive serial number by clicking on the Start

menu on the taskbar, then selecting Programs, HP CD-Writer Plus,

Utilities, and Diagnose. Select the drive to check and then click on the

Drive Data tab. The drive serial number is among the information

displayed.

Computer brand and model

The computer brand appears on the front of your computer and in the

documentation that came with your computer. Example: HP Pavilion 8490

Operating system and amount of memory (RAM) installed

In Windows 95 and Windows 98, from the Start menu on the taskbar,

select Settings and then Control Panel. Double-click on System.

Select the General tab. The version number appears below Microsoft

Windows 98, and the amount of memory installed is displayed in the

lower part of the screen. Example: 4.10.1998 and 128.0 MB RAM

In Windows NT (while signed on as Administrator), from the Start menu

on the task bar, select Programs, Administrative Tools (Common),

and Windows NT Diagnostics. Select the Version tab and write down

the version number and service pack number; for example: 4.00.1381 and

Service Pack 3. Then select the Memory tab and write down the amount

of memory listed under Physical Memory - Total; for example: 32 MB RAM

Other CD-ROM or DVD-ROM drives

In Windows 95 and Windows 98, from the Start menu on the taskbar,

select Settings and then Control Panel. Double-click on System.

Select the Device Manager tab. Double-click on CDROM. Write down

the names of the devices that are displayed. Example: Toshiba DVD-ROM

SD-M1202

In Windows NT from the Start menu on the taskbar, select Settings and

then Control Panel. Double-click on SCSI Adapters. Look for CD-

ROMs or DVD-ROMs in the computer by double-clicking the entries

displayed. Example: Toshiba CD-ROM XM-6102B

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