Types Of Warranty Service - HP IDB5220N User Manual

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED
OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE
ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES.
THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS
THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF
YOUR RIGHTS.
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD-PARTY SUPPLIERS MAKE ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO
THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE
EXTENT HP OR ITS THIRD-PARTY SUPPLIERS MAY NOT DISCLAIM IMPLIED WARRANTIES, THE DURATION
OF SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THE WARRANTY PERIOD PROVIDED IN THIS
LIMITED WARRANTY.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in
writing.

Types of Warranty Service

To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests,
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to employ available support technologies provided by HP. If you
choose not to deploy available remote support capabilities, you may incur additional costs due to increased support
resource requirements. Listed below are the types of warranty support service that may be applicable to the HP
Hardware Product you have purchased.
In-Home Warranty Service
Your HP Limited Warranty service may include in-home labor support to repair your hardware. HP provides in-home
service during standard office hours. Standard office hours are typically 8:00 a.m. to 5:00 p.m., Monday through
Friday, but may vary with local business practices. If your location is outside the customary service zone (typically 50
km) response times may be longer or there may be additional charges. To locate the nearest HP authorized service
provider refer to the HP Web site at: www.hp.com/support
HP may, at its sole discretion, determine if in-home warranty service is required. For example, in many cases, the
defect can be fixed by the use of a customer self repair (CSR) part that you are required to replace yourself based on
instructions and documentation provided by HP. You are also required to cooperate with HP in attempting to resolve
the problem over the telephone. This may involve performing routine diagnostic procedures, removing third-party
options, and/or substituting options. In order to receive in-home support, you must: (a) have a representative present
when HP provides warranty services at your site; (b) notify HP if products are being used in an environment which
poses a potential health or safety hazard to HP employees or subcontractors; (c) subject to its reasonable security
requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems
determined necessary by HP to provide timely support; (d) ensure that all manufacturers labels (such as serial
numbers) are in place, accessible, and legible; and (e) maintain an environment consistent with product specifications
and supported configurations.
If you require an HP representative to handle all component replacements, support uplift contracts are available at
additional cost.
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