Technical Support; Warranty Information; Save Time By Registering Your Product Online - Hercules DJ CONSOLE User Manual

7. TECHNICAL SUPPORT

Log onto our website (www.hercules.com) and check out the Support/Drivers section. From
there you will be able to access various elements (Frequently Asked Questions (FAQ), the latest
versions of drivers and software) that may help to resolve your problem.
If the problem persists you may also contact us by email via the website, taking care to provide
the name of the product for which you require assistance, as well as a description of the problem
and details regarding your configuration (motherboard, processor, operating system).
telephone assistance service is also available (UK only) by dialing 020 7216 0047.

7.1. Warranty information

Worldwide, Guillemot Corporation S.A. ("Guillemot") warrants to the purchaser that this Hercules
product will be free from material defects and manufacturing flaws for a period of two (2) years
from the original date of purchase. Should the product appear to be defective during the warranty
period, immediately contact Hercules product support, who will indicate the procedure to follow.
In the event that, following diagnosis, Hercules product support asks you to return the product, a
return authorization number will be provided. This number must be displayed on your return
package, which must be sent with delivery prepaid. Any package without a return authorization
number will not be accepted and may result in extra fees for the sender.
Within the context of this warranty, Guillemot commits solely that it will, at its option, repair or
replace a product recognized as defective by Hercules product support. Where authorized by
applicable law, the full liability of Guillemot and its subsidiaries (including for indirect damages) is
limited to the repair or replacement of the product. The consumer's legal rights with respect to
legislation applicable to the sale of consumer goods are not affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has
suffered damage as a result of inappropriate or abusive use, negligence, an accident, normal
wear, or any other cause not related to a material defect or manufacturing flaw; (2) if the product
has not been returned complete (e.g.: manual, CD, cable, etc.) with its original packaging, a
legible copy of the original receipt and suitably protected in the package; (3) to software not
published by Guillemot, said software being subject to a specific warranty provided by its
publisher.

7.2. Save time by registering your product online!

Log onto our website (www.hercules.com), click on Support/Drivers and click on Registration
on the left-hand side of the screen. Registering with us in this way will simplify the process if you
ever need to contact our technical support team.
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