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QuickSpecs
Options
HP Care Pack Services
Program Features – Principal Server/Station
HP Support Plus
HP Support Plus 24
Program Features – Additional Services
SSPs (Subsequent System
Packages)
Installation
Installation & Startup HP
O/S
HP Care Pack Services are available for AlphaServer/AlphaStation systems running
Tru64 UNIX or OpenVMS operating systems. HP Care Pack Services are designed for
customers who require support beyond that provided by the hardware warranty with
coverage for both Principal servers/stations and SSPs (Subsequent System Packages) -
that meet a full range of customer support requirements.
13 x 5 HW/SW support
4-hour response on-site hardware support
2-hour response for software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for OpenVMS,
unlimited users, and server extensions for Tru64 UNIX)
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their
layered products. (Layered products not included on Consolidated Media Update
Distribution can be ordered separately.)
24 x 7 HW/SW support
Named HW engineer
4-hour response on-site hardware support
2-hour response for software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for OpenVMS,
unlimited users, and server extensions for Tru64 UNIX)
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their
layered products. (Layered products not included on Consolidated Media Update
Distribution can be ordered separately.)
For HP Care Pack Support Plus and Support Plus 24
HW Support at same level as corresponding package for Principal server/station
License Subscription: HP O/S (where applicable)
Telephone support through Principal server/station covered by full support package
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
No software installation added
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
Install operating systems
Product configuration
Print and network access
Orientation
DA - 10908 North America — Version 29 — April 27, 2004
Compaq AlphaServer DS10
Compaq AlphaStation DS10
Page 40
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