HP DL385 Quickspecs page 20

QuickSpecs
Options
Service and Support Service and Support Service and Support Service and Support
Offerings Offerings Offerings Offerings
(HP Care Pack Services)
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services
Hardware Installation, Electronic
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
Installation and Startup for Essentials Rapid Deployment Pack, Electronic
Support Plus Support Plus Support Plus Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
Support Plus 24 Support Plus 24 Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
NOTE: For more information, customer/resellers can contact: NOTE: NOTE: NOTE:
http://www.hp.com/services/carepack.
DA - 13086 North America — Version 5 — April 3, 2009
HP ProLiant DL385 Generation 5 (G5) Carrier-Grade HP ProLiant DL385 Generation 5 (G5) Carrier-Grade HP ProLiant DL385 Generation 5 (G5) Carrier-Grade HP ProLiant DL385 Generation 5 (G5) Carrier-Grade
Server Server Server Server
U4544E
U4545E
U4546E
U4554E
U4555E
U5683E
U4556E
U4557E
U6312E
U8334E
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