HP DL385 Quickspecs page 15

QuickSpecs
Standard Features
Factory Express Portfolio Factory Express Portfolio Factory Express Portfolio Factory Express Portfolio
for Servers and Storage for Servers and Storage for Servers and Storage for Servers and Storage
HP Enterprise HP Enterprise HP Enterprise HP Enterprise
Configurator Configurator Configurator Configurator
Service and Support Service and Support Service and Support Service and Support
HP Factory Express offers configuration, customization, integration and deployment services for HP
servers and storage products. Customers can choose how their factory solutions are built, tested,
integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HP products supported through Factory Express include a wide array of
servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP BladeSystem, HP 9000
servers as well as the MSAxxxx, VA7xxx, EVA, XP, rackable tape libraries and configurable network
switches.
For more information on Factory Express services for your specific server model please contact your sales
representative or go to: http://www.hp.com/go/factory-express.
The HP eConfigure-Enterprise Configurator now provides factory default racking for our HP hardware
portfolio. This approach is aligned with our strategic direction to meet the needs and expectations of our
valued customers. If you require "custom" rack configuration, please contact HP's Customer Business
Center or an Authorized Partner for assistance.
http://www.hp.com/products/configurator.
HP Care Pack services provide total care and support expertise with committed response designed to
meet your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the server
and purchased at the same time or afterward that are internal to the enclosure. This also includes the
22" and smaller external monitors and tower UPS options up to 3kVA. These items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is not
included, and standard warranty terms & conditions apply. For servers or storage systems installed within
a rack, service also covers all HP qualified rack options installed within the same rack.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of multi vender support solutions, provides a range of support services designed to meet the
varying needs of your business. Whether an SMB, or large global corporation, HP has a ProLiant server
support offer to help you speedily deploy and maximize system uptime.
Recommended Service - simplify ProLiant solution implementation, maintenance, and management. Recommended Service Recommended Service Recommended Service
Support: 3-Year 4-Hour response 24x7 Same Business Day Coverage only
Deployment Service: Installation and Start up only
Enhanced Service - optimize service level to increase IT performance and availability. Enhanced Service Enhanced Service Enhanced Service
Support: 3-Year Support Plus 24 only
Refer to the information on "Installation & Start-Up" for service on ProLiant server and Microsoft, or Linux
O/S per the Customer Description and/or Data Sheet; to be delivered on a scheduled basis 8am-5pm,
M-F, excluding HP holidays.
NOTE: NOTE: NOTE: For a complete listing of service offerings and information visit: NOTE:
http://www.hp.com/services/proliantservices
DA - 13012 North America — Version 19 — June 2, 2009
HP ProLiant DL385 Generation 5 (G5) HP ProLiant DL385 Generation 5 (G5) HP ProLiant DL385 Generation 5 (G5) HP ProLiant DL385 Generation 5 (G5)
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