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Starcom Systems Triton User Manual

Real-time container tracking device
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TRITON
User Guide
Version 2.0

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Summary of Contents for Starcom Systems Triton

  • Page 1 TRITON User Guide Version 2.0...
  • Page 2 Triton User Guide February 2013 COPYRIGHT © STARCOM SYSTEMS, ALL RIGHTS RESERVED. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of this work, or of a derivative thereof, in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder.

  • Page 3: Table Of Contents

    Triton User Guide Contents 1 Introduction _________________________________________ 5 2 Package Contents _____________________________________ 6 3 Product Description ____________________________________ 7 Sensors __________________________________________ 8 Audible signals ____________________________________ 9 Technical specifications ______________________________ 9 Industry approvals and certifications __________________ 11 4 Configuration ________________________________________ 12 Downloading the Software __________________________ 12...
  • Page 4 Perimeters __________________________________ 48 Plans ___________________________________________ 52 Monitor _________________________________________ 58 Map ____________________________________________ 61 Reports _________________________________________ 70 Scheduled reports ____________________________ 72 Profile __________________________________________ 75 Help ____________________________________________ 77 Appendix A – Unit Communication in Starcom Systems _________ 78 Appendix B – Contacts __________________________________ 80...

  • Page 5: Introduction

    Triton User Guide 1 Introduction Triton is a sophisticated real-time container tracking device designed for security and management purposes. It allows full control of various events and situations by automatic remote monitoring, provides system stability and continuity of operations. Utilizing its built in sensors and GPS / GPRS facilities for communication the system can detect when the container has reached the customer and inform the recipient of every movement of the container.

  • Page 6: Package Contents

    2 Package Contents 1. Triton unit 2. Battery 3. AC charger 4. Triton RS232 cable with USB connectors WARNING: Use only the charger provided by Starcom Systems to charge the Triton battery. Using any other charger could damage your device or battery.

  • Page 7: Product Description

    Triton User Guide 3 Product Description 1. Central Arm – central part of Triton with the Install and Door buttons which connects the two side compartments. This part contains the magnets for fast attachment to the container door frame and two holes, in case an attachment with screws is required (optional).

  • Page 8: Sensors

    CPU, GSM and GPS modules, the SIM card slot and the light sensor. The battery is connected to this compartment. When Triton is installed in the container, this part is located inside the container. 3. Antennas Compartment – thin side compartment, which contains the GSM and GPS antennas.

  • Page 9: Audible Signals

    Triton User Guide Audible signals The unit uses audible signals (beeps) to announce its activity. When you insert the battery in the device, it will sound one (1) audible signal (beep), to indicate that it was activated. After this, the device will connect to the cellular network. Once the device performs a successful connection to the cellular network, it will sound two (2) audible signals (beeps).
  • Page 10 Triton User Guide Receiver and Antenna Internal Protocol NMEA (Binary format) Positioning accuracy Position: 10 m CEP (50%) Velocity: 0.2 m/s (50%) Navigation Update Rate 1 second (default) Navigation method All-In-View solution 2-Satelite solution Time to First Fix (TTFF) Hot Start: 2 sec...

  • Page 11: Industry Approvals And Certifications

    Triton User Guide Industry approvals and certifications For available certificates, see: http://wiki.starcomsystems.com/wiki/index.php/Marketing#Certifications.

  • Page 12: Configuration

    Triton User Guide 4 Configuration Downloading the Software Download the Installer application setup file and update available at: http://www.starcomsystems.com/0601ca Installing the Software Locate the folder where you saved the installer setup file. Double-click the InstallSetup.exe. The Open File dialog box appears.
  • Page 13 Triton User Guide Click Next. The Select Destination Location window appears.
  • Page 14 Triton User Guide Click Next. The Select Components window appears. Click Next. The Select Start Menu Folder window appears.
  • Page 15 Triton User Guide NOTE: Select Don’t create a Start Menu folder checkbox, if you do not want to create a start menu folder. Click Next. The Ready to Install window appears. Click Install. The installation starts and a progress bar appears in the...

  • Page 16: Installing The Update

    Triton User Guide When the installation is complete, the Completing the Starcom Installer Application Setup Wizard window appears. Click Finish. Installing the Update To install the Installer update software, locate the folder where you saved the update file. Double-click IUpdate.exe. The Open File dialog box appears.
  • Page 17 Triton User Guide Click Run. The Starcom Installer Update window appears. Verify that the Destination folder points to the location where the Starcom Installer software is installed and click Install. A Windows Security dialog box appears. Click Yes. The Confirm file replace dialog box appears.

  • Page 18: Installing The Cable Driver

    Triton User Guide The Starcom Installer Update window closes, when the update is complete. Installing the cable driver The Triton cable driver can be downloaded from the following link: http://wiki.starcomsystems.com/wiki/index.php/Triton#Driver_for_USB_to_S erial_adapter_cable. The zip file contains a User Manual which explains the driver installation...

  • Page 19: Inserting The Sim Card

    Triton User Guide Inserting the SIM card Remove the back panel of the wide compartment by unscrewing the back panel screws (4 screws total), as shown in the following image. Gently push and pull back the plastic SIM card holder to release and open the...
  • Page 20 Triton User Guide Insert the SIM card in the SIM card slot with its gold contacts facing down and its cut-off corner facing out the SIM card slot, as shown in the following image. Lower the SIM card holder back to the horizontal position. Gently press and push the SIM card holder forward to snap it back into place.

  • Page 21: Attaching The Battery

    Charge the battery for at least 12 hours prior to first use. After that, charge the battery for at least 3 hours before each use. Hold the battery so that the contacts on the Triton wide side compartment are facing the contacts on the battery.

  • Page 22: Connecting The Unit To The Computer

    Push the battery all the way, until it lines up with the compartment. Connecting the unit to the computer Connect the Triton USB cable to the USB output on the unit and to the USB port on your computer. NOTE: Make sure that you connect the cable to the Mini USB output on the unit and NOT to the output on the battery, which is intended for the AC charger.

  • Page 23: Configuring The Unit

    Triton User Guide NOTE: Triton unit enters sleep mode to save the battery power whenever possible. This means that during the testing process you must keep the unit awake in order to check its functionality. After you insert the SIM card and the battery, the unit will spend about 5 minutes to attempt connection to the cellular network and to GPS.
  • Page 24 Triton User Guide Click Technical > Communications, or press the Communications button on the taskbar at the top of the window. Click the Advanced button . The Communications Window will appear.
  • Page 25 Triton User Guide Click the Add button . The Network Selection window appears. Select Helios from the list and press OK to add a Helios network. The Communications Window will now display the new connection in the Available Networks list, which is named Helios 1. (The name "Helios" in this...
  • Page 26 Triton User Guide Click on Helios.1 button to configure and activate the connection. Select the COM port number of the Triton cable port in the Com Port menu.
  • Page 27 Triton User Guide In order to verify the COM port being used by Triton in your computer, go to My Computer > Manage > Device Manager > Ports. Set the Baud Rate to 115200. Check the Activate checkbox and click Save.
  • Page 28 Triton User Guide Press on Triton Parameters and use the settings to configure the unit.

  • Page 29: Network Settings

    SMS Notifications guide. APN settings The APN settings are essential in order for the Triton unit to transmit messages and alerts. The APN settings are provided by your cellular operator with the SIM card you are using in the Triton unit.
  • Page 30 First server – main routing server, which the units transmit to (by default, it is Starcom Systems server 1). Secondary server – auxiliary routing server, which the units transmit to (by default, it is Starcom Systems server 2). Port – port open for communication on the routing server (default port is 6600).

  • Page 31: Transmission Rates Settings

    Triton User Guide Transmission Rates settings This tab allows you to configure the intervals of regular tracking transmissions, which define how often the unit will transmit its status. Transmission – interval of regular tracking transmissions, which defines how often the unit will transmit its status.
  • Page 32 SMS. The unit transmits by GPRS by default and by SMS as a backup when GPRS connection is not available. For more information, see Appendix A – Unit Communication in Starcom Systems. Roaming GPRS – select this option if you want the unit to transmit messages saved in the memory via roaming GPRS.

  • Page 33: Hardware Settings

    Triton User Guide Hardware settings This tab allows you to configure various hardware settings. Use 57600 baud rate – if this option is activated, the device will use 57,600 bps to communicate. Light sensor alerts – light sensor enabling option. Once activated, the unit will transmit Light On / Light Off alerts based on the light sensor readings.

  • Page 34: Saving The Configuration

    If you are planning to configure other units with the same parameters, you can save these settings as a *.mem file. Click the Save button the Triton Parameters window, select the location where you want the configuration file to be saved on your computer, name the file and press Save.

  • Page 35: Testing

    If at the end of the TCP Test you do not receive a successful message, check your APN settings (Triton Parameters > Network). Contact your cellular provider and make sure the SIM card is open for GPRS. Verify that your SIM card is not protected by a PIN code.

  • Page 36: Gps Test

    Triton User Guide GPS test NOTE: If you're testing the unit inside the building, it will not be able to get a GPS signal in most cases. In order to get a proper GPS location, the unit has to be placed outside the building, or outside the window, where it can access the satellites.

  • Page 37: Unit Status

    Triton User Guide If you do not see any response, type \tg1 to turn the GPS on and repeat the test. Unit Status Open the Unit Status window. Enter the unit number in the Unit Number field, select Request status and press Send. The unit information will appear.

  • Page 38: Installation

    Triton User Guide 6 Installation Attach the battery to the unit. Attach the Central Arm that contains magnets onto the left side of the container door frame with the Antennas Compartment extending outside the container, as shown in the following image.

  • Page 39: Monitoring

    Triton User Guide 7 Monitoring After the unit is installed in the container, you can monitor its status on Starcom Online. Starcom Online is a web based fleet management application with a flexible event generator, which allows to set customizable notifications and alerts.

  • Page 40: Home

    Triton User Guide Home The Home section shows recently accessed units and latest site updates. In the Home section, you can find the following additional links: Live status – displays the current status of all live units, as shown in the following image.

  • Page 41: Resources

    Triton User Guide Resources The Resources section shows all your units. On the left side, the Resources section features the following tabs: Units – lists the units. Groups – lists the groups of units and helps you create new and modify the existing groups.
  • Page 42 Use this section to enter the unit Number and Name. In the Cellular Number field, enter the number of the SIM card installed in the unit. In the Unit Type list, select Triton.
  • Page 43 Triton User Guide No Activity Alert (Hours) – used to receive an alert when the unit has stopped transmitting. The default value is 336 hours (2 weeks). In the Users list, select the users you want to make the unit available for and click Add.

  • Page 44: Groups

    Triton User Guide Groups You can create new and modify the existing groups of units. To create a new group, click New. The Group page opens. In the Name field enter the name of the new group. In the Units list, select the units you want to include in the group and click Add.

  • Page 45: Users

    Triton User Guide In the Sharing section, click the respective checkbox, if you want the group to Share Perimeters or Share Events. Click Apply. The new group is saved. To modify a group, in the Groups page, click on the group name link of the group you want to modify.
  • Page 46 Triton User Guide Besides entering the user information, you can select the following options: Show all my units on the map –all the user’s units will be displayed on the Map page. If this option is disabled, only the selected unit will be displayed.
  • Page 47 Triton User Guide Report Access – allows to select which reports will be accessible for the user. Google Maps access – enables Google Maps access on the Maps page. Profile section access – enables the user to view his Profile section.

  • Page 48: Perimeters

    Triton User Guide Perimeters You can create new and modify the existing perimeters. To create a new perimeter, click New. The Perimeters page opens. In the Name field, enter a name for the new perimeter. You can switch the map view between Flash Maps (regular map) and Google Maps by clicking the link at the bottom right corner of the page.
  • Page 49 Triton User Guide To create a new perimeter using Flash Maps, click on the New Perimeter button located in the top right corner of the map. The cursor changes and allows you to drag a rectangle over the area you want to demarcate as a perimeter.
  • Page 50 Triton User Guide In the Perimeter Name field, enter the name of the perimeter. Click Ok. The new perimeter is saved and appears on the map. To view/edit the GPS parameters of the perimeter, click Edit raw values. The raw parameters appear.
  • Page 51 Triton User Guide Modify the values as required. Click Apply to save the changes. After you made all the changes on the Perimeters page, click Apply. The perimeter details are saved and the new perimeter appears in the list on the Resources section.

  • Page 52: Plans

    Triton User Guide Plans The Plans section enables you to create usage plans and to view plans that already exist. On the left side, the Plans section features the following tabs: Basic – allows to set up basic plans for LCU500 units. Do not use.
  • Page 53 Triton User Guide To create a new event type, click New. Enter the name of the event type in the Name field. Leave Day of the week and Time Range as "Changeable", later you will be able to change these settings in the event itself.
  • Page 54 Triton User Guide Most of the types listed here relate to the Helios units. The event types that can be used for Triton are: Perimeter, Roaming and GPRS. Set the necessary Value. You can leave the Condition as "Changeable", later you will be able to change it in the event itself. Select the necessary operand in the Operand list, as follows: And –...
  • Page 55 Triton User Guide Enter the cellular number and email address to receive the event notification. If you select the Monitor checkbox, the event will be displayed on the Monitor page (see below) in real time. Click the Add Event button and select the type of the event you want to...
  • Page 56 Triton User Guide Specify the time and date range and the event condition. When finished, click Apply. The new event is saved. For example, let’s create an event, which will send an alert when the unit enters a specific location.
  • Page 57 Triton User Guide Enter the name of the event in the Name field. Select the necessary time and date range. Select the necessary perimeter in the Perimeter list. Select Entering in the Condition list. Click Apply. The new event, which will send an alert when the unit enters a...

  • Page 58: Monitor

    Triton User Guide Monitor The Monitor section allows you to create select a set of events for a specific unit type and to see them displayed in real time. On the left side, the Monitor section features the following tabs: Monitor –...
  • Page 59 Triton User Guide Select Triton in the Unit Type list. In the Units list, select the units you want to include in the event and click Add. The units will be moved to the Available for list. In the Available reasons list, select the reasons you wish to receive an alert for and click Add.
  • Page 60 • Light On/Light Off – event which alerts upon a change of light inside the container. The Triton light sensor readings are indicated by numerical values (when the unit is located in a well-lighted place the light sensor value will be higher than in a dark place). Those values appear on the Map page and in the reports.

  • Page 61: Map

    Triton User Guide The Map page displays the location of a single unit, or a group of units. It also shows the unit information and commands. You can select a unit, or a group of units in the dropdown list on the left.
  • Page 62 Triton User Guide Once you select the unit, its location will be displayed on the map and its information will appear on the left. The following unit information is displayed:  Code – the unit name  Location – the address of the last GPS position of the unit ...
  • Page 63 Triton User Guide  Location – the GPS location of the unit, including: Valid – the date and time of the last location transmission from the  unit Speed – the last recorded speed of the unit  Mileage – the last recorded mileage of the unit ...
  • Page 64 Triton User Guide The following is an example of the map page showing a Flash Map (regular map). The Flash Map (regular map) page features the following buttons/controls. Button/Control Description Enables you to move the map in window. Enables you to zoom in and out on the map.
  • Page 65 Triton User Guide Button/Control Description Enables you to define a new perimeter. Enables you to measure the distance between two points on the map. View a satellite image of the location in place of the map image. Note: When you are viewing a satellite image this button toggles to Map, enabling you to change back to map view.
  • Page 66 Triton User Guide Button/Control Description Enables you to move the map in window. This function is not available. Enables you to zoom in and out on the map. Enables you to show the main traffic routes on the map. Selects the Map street view. If you select the Terrain check box, you can view the map street view with terrain.
  • Page 67 Triton User Guide Measuring the Distance between Two Points Using the Distance Measurement tool, you can measure the distance between two points on the map. To measure the distance between two points on the map: 1. On the map select the Distance Measurement tool, and move the mouse to the position on the map from which you want to measure the distance to another point.
  • Page 68 Triton User Guide Viewing a Satellite Image You can view a satellite image instead of the map view. To view a satellite image, click on the Satellite button. The Map now shows a satellite image of the area in view.
  • Page 69 Triton User Guide Searching the Map You can search a map using the Search tool. To search a map: Select the Search map tool. A pop-up box appears in which you can enter your search criteria. Enter the City and Street in the respective fields, and click the Search arrow .

  • Page 70: Reports

    Triton User Guide Reports The Reports section allows you to generate different unit reports and to schedule automatically generated reports. On the left side, the Reports section features the following tabs: Instant – allows to generate reports on demand for a single unit or a group of units for a specific time period (date and time range).
  • Page 71 Triton User Guide...

  • Page 72: Scheduled Reports

    Triton User Guide The report includes a map area and tracking details area. The map area shows a map of the area in which the unit is located showing points of movement of the unit. The tracking details area lists the tracking data of the unit.
  • Page 73 Triton User Guide Click New. The Report Scheduling page opens. From the Report dropdown list, select the type of report you want to create. Tick the CSV only checkbox, if you do not want a map provided with the report.
  • Page 74 Triton User Guide To modify a scheduled report, in Reports, click Schedule. In the Details section, under the Generate column, click the link of the report schedule you want to modify. The Report Scheduling page appears. Modify the report schedule as required. Click Apply. The modified schedule details are saved.

  • Page 75: Profile

    Triton User Guide Profile The Profile section shows your profile details that were created when you purchased your units. You can view and modify these details as required. To view or modify your profile, click the Profile tab, and modify the information as required.
  • Page 76 Triton User Guide Using Map Tooltip Format The Map Tooltip Format field lets you configure the information that will appear in the info window on the Map page when you select a unit. To see all the parameters that can be configured in the Map Tooltip Format field, click on the green question mark located to the right of the field.

  • Page 77: Help

    Triton User Guide Help The Help section contains answers to some frequently asked questions and Starcom Online tutorials. Click on the appropriate tab to access the necessary information.

  • Page 78: Appendix A - Unit Communication In Starcom Systems

    The following image illustrates the Starcom Systems communication channels. The unit transmits messages according to the values specified in Triton Parameters > Transmission Rates settings (GPRS, SMS). When the unit’s modem is turned on, it tries to connect to the network and transmit via GPRS (4 attempts: 2 on the first server and 2 on the second server).
  • Page 79 Triton User Guide makes four attempts to connect via GPRS. It will constantly try to transmit via SMS. The next attempt to transmit via GPRS will be repeated in 5 minutes. Every 5 minutes, the unit will attempt to connect to the network and transmit via GPRS.

  • Page 80: Appendix B - Contacts

    Triton User Guide Appendix B – Contacts For more information about Starcom Systems Company and products, please visit: http://www.starcomsystems.com. Support Comprehensive support information available online http://wiki.starcomsystems.com/wiki/index.php/Support. Should you have any questions regarding our system, please contact Starcom technical support. personalized...

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