Sierra Wireless AirCard User Manual
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Sierra Wireless AirCard User Manual

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Sierra Wireless AirCard® Hub

User Guide

2400164
Rev 1

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  • Page 1: User Guide

    Sierra Wireless AirCard® Hub User Guide 2400164 Rev 1...
  • Page 2 AirCard Hub User Guide 2400164...

  • Page 3: Important Notice

    Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless AirCard Hub are used in a normal manner with a well-constructed network, the Sierra Wireless AirCard Hub should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property.

  • Page 4: Limitation Of Liability

    Copyright ©2012 Sierra Wireless. All rights reserved. The information contained herein is proprietary to Sierra Wireless. No part of this document may be translated, transcribed, reproduced, in any form, or by any means without prior written consent of Sierra Wireless.

  • Page 5: Transport And Handling

    Please be responsible and protect our environment. Transport and Handling When transporting the AirCard Hub, it is recommended to return the product in the original packaging. This ensures the product will not be damaged. Note: Ensure the AirCard Hub is securely packaged with appropriate padding to prevent damage during courier transport.
  • Page 6 AirCard Hub User Guide 2400164...

  • Page 7: Table Of Contents

    LED Indicators ............................13 Interfaces.............................. 14 Default Settings ............................ 15 Get Started ......................... 17 Placement of your AirCard Hub ......................17 Avoid Obstacles and Interference ......................17 Cordless Phones ..........................18 Choose the “Quietest” Channel for your Wireless Network ..............18 Hardware Installation ...........................
  • Page 8 AirCard Hub User Guide WAN Configuration .......................... 38 Wireless LAN (WLAN) .......................... 40 Configuration ............................ 40 Wi-Fi Protected Setup (WPS) ......................43 Services..............................44 Routing ............................. 44 DDNS ............................... 48 NTP ..............................49 System Monitor ..........................50 System ..............................51 Log ..............................
  • Page 9 Figure 10: Advanced View - Status ......................31 Figure 11: Power User - LAN1/WAN Tab ....................32 Figure 12: Power User Mode – AirCard Hub docked/undocked scenario ..........33 Figure 13: Advanced View - LAN Settings ....................36 Figure 14: DHCP Settings ........................37 Figure 15: DHCP Settings –...
  • Page 10 Figure 33: Load / Save Configuration Page ..................... 52 Figure 34: Advanced View - Firmware Update ..................53 Figure 35: Administration Configuration Items ..................54 Figure 36: System Configuration Items ....................55 Figure 37: Logoff ............................55 Figure 38: Reboot AirCard Hub ....................... 55 2400164...

  • Page 11: Introduction

    Firefox, Opera, Safari. Target Users The AirCard Hub provides 3 levels of operation modes that allow users access to exactly the features they need. This User Guide is intended for users who prefer single click, easy setup, as well as for advanced users who understand telecommunications terminology and concepts.

  • Page 12: Package Contents

    16 users using the 3G/4G network. With quick and easy setup the AirCard Hub provides a landline experience without the need for fixed line connections. Simply plug the AirCard Hub into a power outlet, and then dock the AirCard mobile hotspot to access a 3G/4G Internet connection within minutes.

  • Page 13: Led Indicators

    Introduction LED Indicators The AirCard Hub is designed to be placed on a desk top. All of the cables exit from the rear for better organization. The display (visible on the top of the AirCard Hub) provides information about network activity and the device status. See below for an explanation of each of the indicator lights.

  • Page 14: Interfaces

    AirCard Hub User Guide Interfaces The following interfaces are available on the rear panel of the AirCard Hub: Interface Function 3G/4G antenna connectors Attach external 3G/4G antennas LAN or WAN port for wired Ethernet clients or bridged LAN 1 / WAN...

  • Page 15: Default Settings

    Introduction Default Settings The following tables list the default settings for the AirCard Hub. Note that these default settings may change, once the AirCard mobile hotspot is docked in. LAN (Management) Small Home / Office Easy mode Power User mode...
  • Page 16 AirCard Hub User Guide 2400164...

  • Page 17: Get Started

    AirCard Hub, try the following steps:  In multi-story homes, place the AirCard Hub on a floor that is as close to the centre of the home as possible. This may mean placing the AirCard Hub on an upper floor.

  • Page 18: Cordless Phones

    If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless network. For example, change the phone to channel 1 and move your AirCard Hub to channel 11. See your phone’s user manual for detailed instructions. If necessary, consider switching to a 900 MHz or 5 GHz cordless phone.

  • Page 19: Hardware Installation

    Internet. Then dock the AirCard mobile hotspot into the AirCard Hub. You are ready to use the AirCard Hub! Note: Without the AirCard mobile hotspot, the AirCard Hub is not functional out of the box. Rev 1 Feb. 2012...

  • Page 20: Connecting Wirelessly

    1. Press the WPS button on your AirCard mobile hotspot docked in the AirCard Hub until the WLAN LED on the AirCard Hub starts flashing.

  • Page 21: Accessing Storage Devices

    1 and 2, as well as the microSD card in the AirCard mobile hotspot. Note: The microSD card in the AirCard mobile hotspot can be accessed via the AirCard Hub only if the file sharing option in the AirCard mobile hotspot is configured for USB Tethered mode.
  • Page 22 AirCard Hub User Guide 2400164...

  • Page 23: Operating Modes

    Power User You can select the operating mode from the AirCard Hub homepage. Regardless of the operating mode selected, any device connected to the AirCard Hub can access it by using the address http://swi.hub. This opens the management console, where you can: ...

  • Page 24: Easy Mode

    In Easy mode, the Ethernet LAN ports are activated only when the AirCard mobile hotspot is docked. Note: In Easy mode, the Wireless Network SSID is the same as the SSID of the AirCard mobile hotspot. Connecting to this wireless network provides access to the Internet connection through the docked AirCard mobile hotspot.

  • Page 25: Figure 3: Easy Mode - Aircard Hub Docked/Undocked Scenarios

    Operating Modes Figure 3: Easy Mode – AirCard Hub Docked/Undocked Scenarios Rev 1 Feb. 2012...

  • Page 26: Small Office / Home Office

    Figure 4: SOHO Mode – Basic Status Page Note: In Small Office / Home Office mode, the wireless network SSID of the AirCard Hub is the AirCard mobile hotspot’s SSID with ‘-C’ or ‘_C’ added at the end. The IP Address assigned to the AirCard Hub is based on the AirCard mobile hotspot’s IP address, with the subnet...

  • Page 27: Figure 5: Soho Mode - Aircard Hub Docked/Undocked Scenarios

    Operating Modes Figure 5: SOHO Mode – AirCard Hub Docked/Undocked Scenarios Rev 1 Feb. 2012...

  • Page 28: Power User

    Note: In Power User mode, the wireless network SSID of the AirCard Hub is the AirCard mobile hotspot’s SSID with ‘-C’ or ‘_C’ added at the end. The IP Address assigned to the AirCard Hub is based on the AirCard mobile hotspot’s IP address, with the subnet incremented by 1.

  • Page 29: Login Tab

    Operating Modes Login Tab In Power User mode, you will see the Login tab next to the Status tab. Click the Login tab to access and configure advanced settings. Unless the administrator Username and Password were previously changed, you can login with the default Username and Password provided in Default Settings (page 15).

  • Page 30: Wireless Tab

    AirCard Hub User Guide Wireless Tab This tab allows you to configure basic Wi-Fi settings for this device, such as changing the Wi-Fi Network Name (SSID) and Password. Figure 9: Power User – Wireless Tab Basic View - Wi-Fi settings...

  • Page 31: Lan 1 / Wan Tab

    Operating Modes LAN 1 / WAN Tab This tab allows you to configure the WAN port function. You can select from the following types of WAN connection: • DHCP (Automatic Configuration – default) • Static (fixed IP) Unless the LAN1/WAN port was previously configured as WAN port, you will be prompted with the following warning message.

  • Page 32: Figure 11: Power User - Lan1/Wan Tab

    Primary / Secondary DNS Server Hub will use for the WAN port connection. In Power User mode, the AirCard Hub also offers a standalone wireless network that provides access to any connected USB storage devices. These can be accessed by both Ethernet and wireless users by using the network address: \\swi.hub.

  • Page 33: Figure 12: Power User Mode - Aircard Hub Docked/Undocked Scenario

    Operating Modes Figure 12: Power User Mode – AirCard Hub Docked/Undocked Scenarios Rev 1 Feb. 2012...
  • Page 34 AirCard Hub User Guide 2400164...

  • Page 35: Advanced Settings

    4: Advanced Settings The advanced settings pages are displayed only when the AirCard Hub is in “Power User” mode. These pages provide a more in-depth ability to configure the AirCard Hub. Home Click the Home menu item to return you to the basic status page.

  • Page 36: Internet Settings

    The LAN drop-down menu item allows you to display the IP Setup and DHCP settings. IP Setup From this page you can configure the LAN functionality of the AirCard Hub. You can change the LAN IP Address, LAN Subnet Mask and DNS Masquerading options. Figure 13: Advanced View - LAN Settings...

  • Page 37: Figure 14: Dhcp Settings

    Advanced Settings • NTP Server (Option 42) • TFTP Server (Option 66) • Option 150 • Option 160 (VoIP options) Figure 14: DHCP Settings After entering the applicable details, click Save. You can also assign a particular IP address to a specific device every time that device makes a DHCP request as follows: 1.

  • Page 38: Wan Configuration

    AirCard Hub User Guide WAN Configuration The WAN page allows you to configure the optional WAN Ethernet port. Select the WAN connection type suitable for your environment and configure parameters according to the selected connection type. STATIC (Fixed IP) If your WAN connection uses a static IP address, please select “STATIC (Fixed IP)”...

  • Page 39: Figure 18: Wan - Fail-Over Settings

    WWAN port to access the Internet connection. Figure 18: WAN – Fail-over Settings When both WAN and WWAN connections are available, the AirCard Hub uses the WAN connection as the primary connection and the WWAN connection as the backup connection. In this case you can select one of the four connection types:...

  • Page 40: Wireless Lan (Wlan)

    WLAN configuration, to configure WPS setup, or to view WLAN station information. Configuration On this page you can define the wireless settings for the AirCard Hub. Figure 19: Advanced View – Wi-Fi Settings Wireless Setup...

  • Page 41: Figure 20: Wi-Fi Security Settings - Wpa1/Wpa2

    Advanced Settings The Security Settings section allows you to configure the wireless security for your AirCard Hub. Setting up sufficient wireless security can prevent unauthorized access to your wireless network. Security Settings Option Definition Network Name (SSID): The SSID (Service Set Identifier) is the name of your wireless network.

  • Page 42: Figure 21: Wi-Fi Security Settings - Wpa-Psk/Wpa2-Psk

    Pre-Shared Key field. The key needs to be more than 8 characters and less than 63 characters and it can be any combination of letters and numbers. Figure 21: Wi-Fi Security Settings - WPA-PSK/WPA2-PSK Note: The configuration for WPA-PSK and WPA2-PSK is also identical. Your AirCard Hub uses WPA2-PSK by default. 802.1x To use 802.1x security, you need to have a RADIUS server on your network that acts...

  • Page 43: Wi-Fi Protected Setup (Wps)

    Advanced Settings Wi-Fi Protected Setup (WPS) The AirCard Hub supports the WPS feature that allows users with suitable devices to quickly connect to a Wi-Fi network without the use of a keyboard. Figure 23: Wi-Fi Protected Setup (WPS) If the WPS is enabled by selecting Enable, then WPS Summary and WPS Progress sections are displayed, as shown in Figure 23 above.

  • Page 44: Services

    AirCard Hub User Guide Station Info The Station List shows the wireless clients currently associated with your AirCard Hub. Figure 24: Advanced View - Wi-Fi Station List Services Select the Services menu to configure Routing, DDNS, NTP and System Monitor settings.

  • Page 45: Figure 26: Rip Settings

    PPP interface side, so that a router on this network will know how to route to a device on the AirCard Hub’s Ethernet subnet. You will need to add the routes appropriately in the Static Routes section on page 44.

  • Page 46: Figure 27: Nat Settings

    AirCard Hub User Guide The NAT page is used to configure the Network Address Translation rules currently in use on the AirCard Hub. The AirCard Hub is in NAT mode by default. Figure 27: NAT Settings This is only needed if you need to map inbound requests to a specific port on the WAN IP address to a device connected on the Ethernet interface, for example, a web camera.

  • Page 47: Figure 28: Advanced View - Dmz Settings

    Fill in the IP address of a particular host in your LAN network that will receive all the packets originally going to the WAN port/Public IP address of your AirCard Hub. To configure DMZ Settings: 1. For DMZ Settings, click Enable.

  • Page 48: Ddns

    AirCard Hub User Guide DDNS The DDNS page is used to configure the Dynamic DNS feature of the AirCard Hub. You can select from a number of dynamic DNS hosts. Figure 29: DDNS Settings Dynamic DNS provides a method for the AirCard Hub to update an external name server with the current WAN IP address.

  • Page 49: Ntp

    Figure 30: NTP Settings The NTP (Network Time Protocol) settings allow your AirCard Hub to synchronize its internal clock with a global Internet Time server. This setting affects functions such as System Log entries and Firewall settings, where the current system time is displayed.

  • Page 50: System Monitor

    1. After every “Periodic PING Timer” configured interval, the AirCard Hub sends 3 consecutive pings to the “Destination Address”. 2. If all 3 pings fail, the AirCard Hub sends 3 consecutive pings to the “Second Address”. 3. The AirCard Hub then sends 3 consecutive pings to the “Destination Address”...

  • Page 51: System

    System Select the System menu to view system information or to configure system level settings. The Log page is used to download or display the current System Log of the AirCard Hub. Figure 32: System Log The System Log enables you to troubleshoot any issues you may be experiencing with your AirCard Hub.

  • Page 52: Settings

    Figure 33: Load / Save Configuration Page Note: To perform an update, you must be logged into the AirCard Hub as the root user (see the Administration section on page 54 for more details). To save a copy of the AirCard Hubs configuration: 1.

  • Page 53: Update Firmware

    AirCard Hub will flash. Figure 34: Advanced View - Firmware Update Warning: Do NOT turn off the AirCard Hub during the firmware upgrade process. It is recommended to use Ethernet LAN interface for firmware upgrades.

  • Page 54: Administration

    2. In the address bar, enter the AirCard Hub’s WAN IP address and assigned port number, for example “10.10.10.10: 8080”. Note: You can find the AirCard Hub’s WAN IP address by clicking the “Status” menu. The Local field in the WWAN section shows the AirCard Hub’s WAN IP address.

  • Page 55: System Configuration

    The logoff item logs you out of your web configuration session. Figure 37: Logoff Reboot The reboot item reboots the AirCard Hub. This can be useful if you have made configuration changes you want to implement or want to reboot the AirCard Hub. Figure 38: Reboot AirCard Hub...
  • Page 56 AirCard Hub User Guide 2400164...

  • Page 57: Specifications

    5: Specifications Technical Specifications Model Description Ralink RT3352F 3x 10/100 Ethernet LAN, 1x 10/100 Ethernet LAN/WAN, Connectivity WLAN (up to 16 connections) 2x USB ports Antenna connector 2 x SMA (female connector) Power WLAN WWAN, LED indicators LAN1/WAN LAN2 LAN3 LAN4 Operating temperature 0 ~ 50 degrees Celsius...

  • Page 58: Mechanical Specifications

    AirCard Hub User Guide Mechanical Specifications AirCard Hub dimensions Length (l) 160 mm Height (h1) 30 mm Height (with antennas) (h2) 200 mm Width (w1) 105 mm Width (with antennas) (w2) 150 mm Weight 322 g Weight (with antennas) 416 g...

  • Page 59: Faq

    50). This ensures that, if the connection drops (that is, outage on the network), that the AirCard Hub will reboot after a number of failed pings and then force a re-connect. A timer setting of around 15 minutes should be sufficient.
  • Page 60 AirCard Hub back to default settings. To reset your device, press and hold the reset button on the back of your AirCard Hub for more than 12 seconds, until all the indicator lights on the unit will flash. After a reset, the AirCard Hub will boot up into Easy mode.

  • Page 61: Regulatory Information

    7: Regulatory Information Regulatory Information for North America Caution: The antennas of AirCard Hub must be 20 cm or more from users during operation, to satisfy FCC / IC RF exposure requirements. Where appropriate, the use of the equipment is subject to the following conditions:...

  • Page 62: Regulatory Information For Eu Countries

    AirCard Hub User Guide Regulatory Information for EU countries To ensure safe use, the AirCard Hub must be 20 cm or more from users during operation. Sierra Wireless hereby declares that the Sierra Wireless AirCard Hub conforms to all the essential requirements of Directive 1999/5/EC:...

  • Page 63: Regulatory Information For Australia

    Regulatory Information Regulatory Information for Australia To ensure safe use, the modem must be 20 cm or more from users during operation. The Australian Communications & Media Authority (ACMA) requires you to be aware of the following information and warnings: 1.

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