Section 12 Troubleshooting - JVC GC-XA1 Detailed User Manual

Troubleshooting
If the camera fails to function as expected, check the list of the common problems below.
Problem/Situation
Cannot turn on the camera. The
power turns off suddenly.
Camera cannot be turned on
after plugging power adapter.
WiFi icon does not appear after
pressing WiFi button.
The files on the memory card do
not display smoothly when the
LCD shows the "!" marking.
Cannot take video/photo.
The camera is frozen.
The date imprinted on the photo
is incorrect
Why do some of my indoor
photos loSET blurry and dark?
The color of the video/photo is
not natural.
When the camera is connected
to the PC via USB cable, many
Autoplay windows may pop out.
They indicate the disks of the
camera.
Remediation/Solution
• Battery pack is weak or depleted. Recharge the battery pack.
• Please make sure that you use the supplied power adapter
and connect it to the power outlet correctly.
• Battery pack is low. Recharge the battery pack.
• "!" means the SD card is low speed or contains corrupted files.
To solve this, format the SD card using the camera instead of
a computer. (Please refer to the detailed Format instruction in
Section 5).
• The card has some problems and can not be recognized.
Change the card with another one.
• Or please change the SD card to a high speed one.
• Memory is full. Delete some unnecessary videos/photos or
insert a new SD card.
• Power is off. Press the [Power Button] to turn on.
• Please remove the battery/unplug the adapter. Then, insert
the battery/plug the adapter and turn on the camera again.
• Set the date and time in the [Setting] menu.
• Poor lighting. Take photo in better lighting.
• The camera extends photo exposure time under low light/
indoor condition. Keep the camera (and the target subject)
steady for several seconds when taking photos.
• Place the camera on a flat and steady surface, or use a
tripod when take photo.
• Select the proper white balance option to match the light
source.
• "DV" indicates the internal memory of the camera.
• "Removable Disk" indicates the external memory (memory
card installed in the camera).
• "WiVideo" indicates the bundled program. If you want
to install this program, please double-click on it to start
installation automatically.
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Section 12
Troubleshooting
EN