Troubleshooting Guide - Harman Kardon BDP 1 Owner's Manual

TROUBLESHOOTING GUIDE

SYMPTOM
Unit does not turn on
Unit does not respond to
remote commands
No picture
Disc does not play
No sound
Picture is distorted or jumps
during fast forward or reverse play
Some remote buttons do not operate; • Function is not permitted at this time
Prohibit icon Ø appears
The OSD menu is in a foreign
language
Picture is displayed in the
wrong aspect ratio
Disc will not copy to VCR
Password not accepted
Screen saver not activated
Cannot program playlist
Unable to select desired media
source
Additional information on troubleshooting possible problems with operating or installing your BDP 1 may be found in the list of "Frequently Asked
Questions," which is located in the Product Support section on www.harmankardon.com. You may also find the latest version of this owner's manual
in the Product Support section.
26
CAUSE
• No AC power
• Weak batteries in remote
• Remote sensor is obscured
• Intermittent connections
• Wrong input
• Video display is not capable of handling • Press the Video Mode Button repeatedly to change the video
selected video output resolution
• HDMI Output is connected to a video
display that is not HDCP-compliant
• HDMI communications need
to be reset
• Disc is loaded improperly
• Incorrect disc type
• Invalid Region Code
• Rating is above parental control setting • Enter password to override or change rating settings.
• Intermittent connections
• Incorrect digital audio output selection • Check digital audio settings on BDP 1 and on receiver.
• Video disc is in fast or slow mode
• Surround receiver is not compatible
with 96kHz PCM audio
• MPEG-2 decoding
• DTS decoding
• Incorrect OSD language
• Incorrect match of aspect-ratio
settings to disc or TV
• Copy protection
• Incorrect password is being used or
password has been forgotten
• Screen saver will not activate when
Setup menus are displayed
• A video disc or audio CD is loaded
• Wrong type of USB drive was inserted • Only USB drives that do not function as stand-alone MP3
in USB port
SOLUTION
• Make certain AC power cord is plugged into a live outlet.
• Check to see whether outlet is switch-controlled.
• Make sure Master Power Switch on rear panel is turned on.
• Change remote batteries and insert with correct polarity.
• Make certain front-panel sensor is in line of sight of remote
or connect an optional remote sensor.
• Check all video connections.
• Check input selection of TV or receiver.
output resolution.
• The HDMI Output may not be used with video displays that
are not HDCP-compliant. Unplug the cable and select
another audio and video connection.
• Turn off all HDMI devices (BDP 1, receiver, TV). Turn on
devices in this order: TV, then receiver, then BDP 1.
• Load disc label-side up; align the disc with the guides and
place it in its proper position.
• Check to see that the disc is CD, CD-R, CD-RW, MP3,
WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming),
BD-Video or DVD-Video; other types will not play.
• Use Region A, Region 1 or Open Region disc only.
• Check all audio connections.
• There is no audio playback on BD or DVD discs during fast
or slow modes.
• Change PCM Downsampling setting in Audio Setup menu
to "Off".
• It is a normal artifact of DVD playback for pictures to jump
or show some distortion during rapid play.
• Due to the format of DTS recordings, fast-play may overshoot
or undershoot desired place.
• With most discs, some functions are not permitted at certain
times or at all.
• Change the language selected in the Setup menu.
• Change aspect-ratio setting in the Setup menu.
• Many video discs are encoded with copy protection to
prevent copying.
• As a last resort, select Reset Settings in the System Setup
menu, then set a new password using the Parental Control
setting. All other system settings will need to be reentered.
• Clear Setup menus to avoid burn-in on plasma and CRT displays.
• Playlists may only be programmed from content stored
on data CDs or a USB drive.
players are compatible. Hard-disc drives that are formatted
using the FAT32 file system are compatible, but NTFS
formatted drives are not.