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ClearSounds A500 User Manual

Dect 6.0 amplified cordless phone with answering machine
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A500 DECT 6.0
Amplified Cordless Phone with

Answering Machine

User's Guide
*
*Instructions are included for
optional additional handsets.

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Summary of Contents for ClearSounds A500

  • Page 1: Answering Machine

    A500 DECT 6.0 Amplified Cordless Phone with Answering Machine User’s Guide *Instructions are included for optional additional handsets.
  • Page 3 Welcome Thank you for purchasing the ClearSounds A500 amplified cordless telephone with answering machine. If you purchased additional A500E expandable handsets: This guide also applies to your expandable handsets. We hope that you enjoy the robust feature set of your new phone! •...

  • Page 4: Contact Information

    Caller ID (last 30 calls), talking caller ID Non-viewed calls indication Contact information Please contact us with any questions that you might have. We are happy to assist you! ClearSounds Communications, Inc. 1743 Quincy Avenue, Suite 155 Naperville, IL 60540 USA 800-965-9043 (toll-free) www.clearsounds.com...
  • Page 5 Safety precautions Carefully read and observe the warnings and cautions in this manual and on the equipment. Warnings Warnings must be observed to prevent bodily injury. WARNING: Use the phone only in the described manner to avoid bodily injury or damage to the equipment.
  • Page 6 Safety precautions WARNING: The phone can emit excessive volume and amplification that can cause hearing loss. For each user to adjust the volume to personal preferences, keep the volume adjusted to low level. Do not place your ear next to the ringer. WARNING: Do not spill liquid on the phone or clean the phone while it is plugged in to AC power.
  • Page 7 Cautions Cautions indicate practices that could harm the phone or other objects. CAUTION: Do not place objects on the cables or cords, and place them away from foot traffic. CAUTION: Locate the phone away from heat sources of any type. Keep slots and openings on the components uncovered to enable ventilation and protection against overheating.

  • Page 8: Table Of Contents

    Contents Setup ............... 10 Unpack .............. 10 Install handset batteries ........11 Connect the cords ..........13 Charge the batteries .......... 14 Carrying clip (optional) ........15 Important concepts ..........16 Personalize your phone ........16 Choose answering machine or voicemail ..16 Let's begin! ..............
  • Page 9 Audio adjustments ........... 34 Consistently amplified volume ......34 Tone equalizer ........... 35 Keypad beep ............. 36 Confirmation beep ..........36 Handset voice prompt ........37 Paging and alarms........... 40 Page a lost handset ........... 40 Alarm ..............40 Assistive listening ............ 43 T-Coil ..............
  • Page 10 Contents Edit a phonebook entry ........63 Delete one or all phonebook entries ....65 Memos ..............66 Record a memo ..........66 Retrieve a memo ..........67 Answering and calling..........71 Auto answering ..........71 Answer, place or end a call ........ 73 Silence a ringing handset ........
  • Page 11 Personalize your remote access security code . 90 Change the number of rings before pickup ..93 Voicemail and inbox..........96 Screen a call ............96 Intercept a call waiting call ......... 96 Visual indicators of calls and voicemail ..... 97 Review inbound calls .........

  • Page 12: Setup

    ClearSounds. Answering machine base Handset (Optional) additional A500 handsets are available. Each additional handset comes with an A500 base, a power adapter, batteries, a carrying clip and a Setup Guide. Phone line cord AC power adapter assembly Three rechargeable AAA NiMH batteries...

  • Page 13: Install Handset Batteries

    IMPORTANT: YOUR RECEIPT IS REQUIRED FOR WARRANTY. PLEASE RETAIN YOUR RECEIPT. Install handset batteries Follow these warnings to avoid explosive or caustic reactions. WARNING: Insert batteries according to the marked polarity symbols. WARNING: Use only rechargeable AAA NiMH batteries. Other types of batteries can damage the phone and cause personal injury.
  • Page 14 Setup To install handset batteries Slide back the battery cover and remove the cover. Insert the batteries according to the marked polarity symbols. The flat side of each battery presses against a spring. Slide the battery cover until it snaps into place.

  • Page 15: Connect The Cords

    Connect the cords To avoid potential interference, place the phone away from electronic equipment. On the underside of the base, thread the cord(s) between the guides. To connect the cords To AC outlet To phone jack To AC outlet Guide A 500 base (Optional) A500E charger If you subscribe to DSL service...

  • Page 16: Charge The Batteries

    Setup Charge the batteries Before you use the phone for the first time, fully charge the batteries for approximately 24 hours. Recharge the batteries regularly. Note: If appears on the screen, the battery charge is low or depleted. If you attempt to fully recharge the batteries and the battery icon does not return to insert fresh batteries.

  • Page 17: Carrying Clip (Optional)

    Carrying clip (optional) If you want to converse using a headset while keeping your hands free, you can attach the handset to a belt and use a handset or base speakerphone. To install the carrying clip To install a handset carrying clip On the back of the phone, align the arms of the carrying clip above the slots on the sides of the phone.

  • Page 18: Important Concepts

    Important concepts Personalize your phone The ClearSounds A500 phone is feature-rich. This manual describes all available features. Scan the topics, and if you see an interesting feature, follow the instructions to personalize your phone. Choose answering machine or voicemail Before you set up and personalize your new phone, decide how you prefer to store messages.

  • Page 19: Let's Begin

    Let's begin! Register additional handsets Your telephone handset is registered to the base (Base 1). purchased additional ClearSounds A500E handsets, must register each additional handset to the base. For registration instructions, see page 113. Place a call Note: You can reverse Step 1 and Step 2, but you can make corrections only if you dial in Step 1.

  • Page 20: Handset

    Handset White ringer indicator Earphone Display Alpha-numeric keypad Microphone Carrying clip Speaker Battery compartment...

  • Page 21: Backlighting

    Backlighting The display and keys light when you lift the handset from the base or when you press handset keys. After 20 seconds, the backlighting turns off. To turn it on again, press Home screen The home screen is the phone display that you see when the phone is at rest or when you press Icons Display icons appear here.
  • Page 22 Handset Incoming call incoming call (toggles) occurring. Line in Use The phone line is engaged. Speakerphone on The handsfree speakerphone is on. Amplification is on Phone amplification is on. To turn it off, press the handset side. Missed calls There are one or more (flashes) unreviewed missed calls.

  • Page 23: Let's Navigate

    Let’s navigate Take these steps to practice basic navigation through the menus. All instructions in this manual begin from the home screen. To begin steps from the home screen, press When you press beneath a command on the screen, you select or Select keys implement the command.
  • Page 24 Handset When a menu list is present on the screen, you can scroll through the list by pressing the top and bottom pads on the scroll pad. Press and scroll down the Scroll pad- list. Now press and scroll OK key up the list.

  • Page 25: Handset Keys

    Handset keys Most keys have several functions. Take a few minutes to explore all of the keys. This is a good time to become familiar with the keys. Later, you can refer to these diagrams, as necessary. A. Memory keys B.
  • Page 26 Enters the dialed calls list. Toggles between callers (call waiting service required). Places an internal call to another handset that registered to your ClearSounds A500 base. Selects a highlighted menu item or the text that appears above on the left side of the screen.

  • Page 27: Handsfree Conversation

    End call key Ends a call. Home key No matter where you are in the menu structure, returns you to the home screen. Backlighting key From the home screen, turns on the backlighting. Inserts a space: While storing letters. Inserts a pause: While storing numbers: (For further information, see "What is a pause?"...

  • Page 28: Area Settings

    Area settings Language The default display and prompt language on the handset and the answering machine is English. You can select from English, French, Spanish and Chinese. To change the handset language beneath Menu on the screen. Press Press and scroll to the fourth item in the list, and then press Press to select the first item in the list.
  • Page 29 (Optional) To change to another language, repeat Step 1 until the language of your choice appears on the screen. To change the answering machine language, using the handset Press beneath Menu on the screen. Press to select Ans Machine. and scroll to Ans Press Settings, and then press and scroll to Language,...

  • Page 30: Call Storage: Local Area Code

    The A500 phone stores all incoming calls with their area codes. If an area code is not required for local dialing in your region, you might prefer that the A500 store local incoming calls without the area code, so that you can call out from the incoming call list.

  • Page 31: Dialing Mode

    Dialing mode When you place a call, the phone generates numbers by tone or by pulse. By default, your phone is set to the tone dialing mode. Should you need to change this setting based on your telephone service, use Tone for touch-tone service, or use Pulse for rotary dialing.

  • Page 32: Display Adjustments

    Display adjustments Handset name By default, the handset is named HS1. You can re-name the handset, and the name displays on the screen. To rename the handset Press beneath Menu on the screen. and scroll to Display, and then press Press Press and scroll to Handset Name, and then...

  • Page 33: Backlight-On Time

    Screen contrast You can adjust the contrast of the handset screen to optimize visibility in different environmental conditions. Five contrast levels are available. To adjust the screen contrast Press beneath Menu on the screen. and scroll to Display, and then press Press Press to select Contrast.

  • Page 34: Date And Time

    Display adjustments To adjust the backlight-on time beneath Menu on the screen. Press Press and scroll to Display, and then press and scroll to Backlight Time, and then Press press Press and scroll to your choice, and then press A confirmation tone occurs and Saved appears on the screen.
  • Page 35 and scroll to Setting, and then press Press Press and scroll to Date and time, and then press Enter the last two digits of the year by pressing alphanumeric keys, and then press Repeat Step 4 for Month, Day, Hour (you must use 24-hour format) and Minute.

  • Page 36: Audio Adjustments

    Audio adjustments Consistently amplified volume By default, when you end a call during which you amplified the volume, the amplification turns off for the next call. If you prefer amplified volume consistently, you can set it to automatically turn on each time that a call begins. During conversation, you can still temporarily turn off the amplification.

  • Page 37: Tone Equalizer

    Tone equalizer You can set the handset earpiece to equalize treble, flat or base tones. You can also adjust this setting during a call, which enables you to hear the results as you adjust. For instructions to adjust during a call, see page To adjust the tone equalizer beneath Menu on the screen.

  • Page 38: Keypad Beep

    Audio adjustments Keypad beep When you press a key, a tone sounds. If you prefer silent key presses, you can turn off keypad beep. To turn off or on keypad beep beneath Menu on the screen. Press Press and scroll to Sound, and then press Press and scroll to Keypad Beep, and then press...

  • Page 39: Handset Voice Prompt

    To turn off or turn on the confirmation beep Press beneath Menu on the screen. Press and scroll to Sound, and then press Press and scroll to Confirm Beep, and then press Press and scroll to your choice, and then press A confirmation tone occurs and Saved appears on the screen.
  • Page 40 Audio adjustments • If you entered the caller's number in your phonebook or a memory key, and you recorded an identifier for the caller, the handset also plays the identifier. For identifier recording instructions, see "To manually store a phonebook entry" on page 56 "To manually store a memory-key number"...
  • Page 41 To adjust the handset voice prompt volume beneath Menu on the screen. Press Press and scroll to Sound, and then press Press and scroll to Voice volume, and then press Press and scroll to your choice, and then press A confirmation tone occurs and Saved appears on the screen.

  • Page 42: Paging And Alarms

    Paging and alarms Page a lost handset You can page lost handsets that are registered to the ClearSounds A500 base. To page a handset • Press and hold for less than five seconds. All handsets registered to the base beep for about one minute.
  • Page 43 To set the handset alarm beneath Menu on the screen. Press Press and scroll to Organizer, and then press Press to select to Set Alarm. Press and scroll to the frequency of your choice, and then press If you selected Off, proceed to Step 7. Press numeric keys to enter the alarm time in the 24- hour format (HH:MM), including an initial zero when appropriate, and then press...
  • Page 44 Paging and alarms To turn off a ringing handset alarm Stop the alarm by taking one of these steps: • To turn off the alarm entirely for this session: Press beneath Stop on the screen. • To turn off the alarm for five minutes: Press beneath Snooze on the screen.

  • Page 45: Assistive Listening

    Assistive listening The ClearSounds A500 DECT 6 phone is compatible with these assistive listening devices: • Hearing aids that are equipped with telecoil (T-coil) • Audio neckloops with built-in microphones and 2.5 mm connectors T-Coil Some hearing aids are equipped with telecoil (T-coil).

  • Page 46: Call Notification Adjustment

    You can also choose a unique handset tone for internal calls from other handsets that are registered to the ClearSounds A500 base. To select a ringtone for the handset beneath Menu on the screen.
  • Page 47 Press and scroll to one of these listings, and then press • External: To set the ringtone for external calls • Internal: To set the ringtone for internal calls from other handsets registered to the base. Press and scroll to your choice, and then press A confirmation tone occurs and Saved appears on the screen.

  • Page 48: Ringer Volume

    Call notification adjustment Ringer volume You can adjust the ringer volume for the handset and the phone base, separately. There are five volume levels. When the handset is in the base, only the handset ringer rings. To turn off or on the handset and base ringer Press and hold A confirmation tone occurs.
  • Page 49 To adjust the base ringer volume beneath Menu on the screen. Press Press and scroll to Sound, and then press Press and scroll to Bs Ringer Volume, and then press Press and scroll to your choice, and then press A confirmation tone occurs. Press...

  • Page 50: Memory Keys

    Memory keys Memory keys You can store important numbers and associate them with memory keys. When you press and hold a memory key, the phone calls the number. You can store memory-key entries in these ways: • Manually, by using the keyboard to type the entries •...
  • Page 51 Press alphanumeric keys to enter the name that you wish to store, and then press To scroll through multiple letters on a key: Press rapidly. To enter a space: Press To enter the same letter twice: Pause between pressing Press all alphanumeric keys that are required to place the call (1 and area code when required), and then press Default Ringtone, Record or Scroll appears on the screen.
  • Page 52 Memory keys To manually edit a memory-key number Press the key that you wish to edit. The currently stored information appears on the screen. Press to select Option. to select Edit Entry. Press Keep or edit the name by taking one of these steps: •...
  • Page 53 Note: You can press and hold to clear all numbers at once. Default Ringtone, Record or Scroll appears on the screen, and the current ringtone or personal identifier plays. Save now or specify unique notification by taking one of these steps: •...

  • Page 54: Delete A Memory-Key Entry

    Memory keys Delete a memory-key entry Press the key that you wish to delete. The currently stored information appears on the screen. to select Option. Press Press and scroll to Delete Entry, and then press Delete Entry? appears on the screen Press Press...

  • Page 55: Keypad Tips

    Keypad tips Using the keypad • Letter or number: When you press an alphanumeric key on a keypad, the number is selected (for tasks where numbers are appropriate) or a letter is selected (for tasks where letters are appropriate). • Which letter?: Each key has more than one letter available, and you find a letter by repeatedly pressing the key until you see it.

  • Page 56: Inserting A Pause

    After pauses, you enter the additional numbers that the prompt requires. In the ClearSounds A500 phone, a pause is three seconds long. To insert a pause while storing a number, you press...

  • Page 57: Insert Pauses While Storing A Number

    • One pause ( ) to wait for the passcode prompt • Your passcode and Insert pauses while storing a number A pause is 3 seconds long. While storing an automated service number and all of its required responses into a memory key, you must enter pauses before each automated prompt.

  • Page 58: Phonebook

    Phonebook You can build a personal phonebook so that you can easily make calls with a few key presses. You must store phonebook entries separately for each handset, but you can copy entries from one handset to another. Each handset can hold 200 phonebook entries. You can store phonebook entries in these ways: •...
  • Page 59 To scroll through multiple letters on a key: Press rapidly. To enter a space: Press To enter the same letter twice: Pause between pressing. Press all alphanumeric keys that are required to make the call (area code and 1 when required), and then press Default Ringtone, Record or Scroll appears on the screen.

  • Page 60: Store Entries From Lists

    Phonebook Store entries from lists You can quickly add a number to your phonebook or memory key, from these lists: • The dialed calls list • If you subscribe to caller ID service, the inbound calls list Note: As you store entries, be sure to add long-distance codes as necessary, so that your phone can dial the numbers directly.
  • Page 61 • To save to a memory key, press repeatedly until you see the memory key (M1-M4), and then press Keep or edit the name by taking one of these steps: • To keep the current name exactly as it appears on the screen, press •...

  • Page 62: Copy Entries From One Handset To Another

    Phonebook Save now or specify unique notification by taking one of these steps: • To save the information now and assign a default ringtone: Press • To record or re-record a personal identifier to indicate calls from this person (Caller ID service and scroll to Record or required): Press scroll, and then press...
  • Page 63 To copy one phonebook entry from one handset to another beneath Phnbk on the screen. Press Press the first alphanumeric key of the name that you wish to edit, and if necessary, press and scroll to the name. to select Option. Press Press and scroll to Copy Entry, and then...
  • Page 64 Phonebook To copy all phonebook entries from one handset to another Press beneath Phnbk on the screen. to select Option. Press Copy all entries by taking one of these steps: To copy all entries and replace existing entries: Press • and scroll to Copy All, and then press To copy all entries and add to existing entries: Press •...

  • Page 65: Edit A Phonebook Entry

    Edit a phonebook entry beneath Phnbk on the screen. Press Press the first alphanumeric key of the name that you wish to edit, and if necessary, press scroll to the name. to select Option. Press Press and scroll to Edit Entry, and then press Keep or edit the name by taking one of these steps: •...
  • Page 66 Phonebook Note: You can press and hold to clear all numbers at once. Default Ringtone, Record or Scroll appears on the screen, and the current ringtone or personal identifier plays. Save now or specify unique notification by taking one of these steps: •...

  • Page 67: Delete One Or All Phonebook Entries

    Delete one or all phonebook entries Press beneath Phnbk on the screen. Press the first alphanumeric key of the name that you wish to edit, and if necessary, press scroll to the name. Press to select Option. Delete one or all entries by taking one of these steps: •...

  • Page 68: Memos

    Memos Record a memo You can record a memo from the base or from the handset. The memo can last up to three minutes, and anyone in the household can retrieve it from the base. The answering machine records memos, even if the answering machine is set to Off.

  • Page 69: Retrieve A Memo

    To record a memo from the handset beneath Menu on the Press screen. to select Ans Machine. Press Press and scroll to Record Memo, and then press After the tone, speak clearly and loudly, and then press Saved appears on the screen. Press If the answering machine is turned On, New Message (number)
  • Page 70 Memos Tip: Delete old memos when possible. The answering machine has an 15-minute limit for memo and message storage. The base screen shows FL when memory is full. For instructions on deleting all memos and messages, page 106. To quickly retrieve a memo, using the base speakerphone Press and hold If unheard memos or answering machine messages are stored, only...
  • Page 71 • To delete a memo or message: During playback, press • To stop the announcements, press To retrieve a memo, using the handset Messages play on the handset speakerphone, but you can turn off the speaker if you prefer to listen discretely. Play only new or play all memos and messages: •...
  • Page 72 Memos (Optional) Adjust playback: • To turn off the speaker: Press • To a d j u s t t h e v o l u m e : P r e s s t h e s i d e o f t h e h a n d s e t •...

  • Page 73: Answering And Calling

    Answering and calling Auto answering By default, you answer calls by removing the handset from the base and pressing If you prefer to answer calls by simply removing the handset from the base, you can turn on the auto answer feature for the handset.
  • Page 74 To turn on or off auto answering for internal (intercom) calls You can set auto answering for calls from other handsets that are registered to your ClearSounds A500 base. If Internal Auto Answer is on, intercom call recipients simply hear the caller through the speakerphone while the handset rests on the base.

  • Page 75: Answer, Place Or End A Call

    Answer, place or end a call These instructions also apply under these conditions: • Using a handset connected to a headset. • Answering and ending an intercom call. A handset display indicates an incoming intercom call with and the caller's handset number. For instructions on placing an intercom call, see page To answer, place or end a call...

  • Page 76: Silence A Ringing Handset

    Answering and calling Silence a ringing handset You can stop a handset from ringing during an incoming call. To silence a ringing handset • Press beneath Silent on the screen Place a one-touch call If you have stored numbers in the memory keys, you can call these numbers with one touch.

  • Page 77: Redial A Number

    Redial a number You can quickly redial any of the last ten numbers that were dialed from your handset. To redial the last-dialed number Lift Press The last-dialed number appears on the screen. Press The phone dials. To redial a recently dialed number Lift Press The last-dialed number appears on the screen.

  • Page 78: Call From Your Phonebook

    Answering and calling Call from your phonebook If you have stored a number in your phonebook, you can call it quickly. If you need instructions for storing phonebook numbers, page To call a phonebook number Lift Press beneath Phnbk on the screen. The first alphabetic listing appears on the screen.

  • Page 79: Call From The Inbound Calls List

    Call from the inbound calls list If you subscribe to caller ID service with your telephone service provider, the handset stores the last 30 calls made to your telephone. You can quickly dial any of the numbers stored in the list. The inbound calls list includes these entries: •...

  • Page 80: Call Other Handsets In Your Home (Intercom)

    Answering and calling Call other handsets in your home (intercom) If additional handsets are registered to your ClearSounds A500 base, you can place internal calls among the handsets. Note: If an external call comes in while you converse on an internal call, press to end the internal call before you answer the external call.

  • Page 81: During Calls

    During calls Adjust sound Use these controls to adjust earpiece sound during a call. After you hang up, volume and tone equalizer settings remain set for the next call. Amplification resets to off when a call ends. If you prefer to set amplification always on, see page 34.

  • Page 82: Use The Speakerphone

    During calls Use the speakerphone If you remain close to the base or handset, you can converse handsfree and listen over the handset speakerphone. To enjoy optimal speakerphone performance, locate the handset away from areas with high background noise. Note: does not work in the speakerphone mode.

  • Page 83: Mute The Microphone

    Mute the microphone You can mute the handset so that the other party cannot hear any noise or conversation on your end of the line. You can still hear the other party. Muting also works when you use a speakerphone or headset. To mute and unmute the handset microphone Press beneath Mute on the screen.

  • Page 84: Use A Headset

    During calls Use a headset You can plug in a headset to the handset and converse handsfree while listening discretely through the headset. You can connect the headset before or during a call. To use a headset If the headset includes a microphone, you can attach the handset clip to your belt or clothing: you are mobile! Headset jack On the side of the handset, connect the...

  • Page 85: Set Up A Conference Call

    Set up a conference call You can set up a three-party call with an external caller and a person using an A500 handset that is registered to your base. To set up a conference call During a conversation with an outside caller, press The caller with whom you were speaking is on hold.

  • Page 86: Answering Machine Adjustments

    Answering machine adjustments Is the answering machine right for you? The phone includes a built-in answering machine. You must choose one method as a primary message retrieval method: answering machine or voicemail. Each method has unique features and benefits. Answering machine •...

  • Page 87: Turn On Or Off The Answering Machine

    If you do not answer the second caller and the caller leaves a message, the message becomes a voicemail. To set up your phone in this way, you must set the number of “rings before pickup” for the answering machine to be less than the number of rings before voicemail pickup.
  • Page 88 Answering machine adjustments To turn on or off the answering machine, using the base • Press On the base screen, digits indicate that the answering machine is on. To turn on or off the answering machine, using the handset Press beneath Menu on the screen.

  • Page 89: Record A Personalized Greeting

    Record a personalized greeting By default, the answering machine greeting is "Hello. Your call cannot be taken at the moment. So please leave your message after the tone." You can replace the default greeting by recording a personalized greeting that is as long as two minutes. You can record your greeting simply at the base, or through the handset menus.
  • Page 90 Answering machine adjustments To record a personalized greeting, using the handset Press beneath Menu on the screen. to select Ans Machine. Press Press and scroll to Outgoing Msg, and then press Press to select Record Message. After the tone, speak to record your message, and then press Your recording plays.

  • Page 91: Listen To Your Greeting

    Listen to your greeting You can use the base or the handset to listen to your current greeting. To listen to your greeting, using the base • Briefly press To listen to your greeting, using the handset Press beneath Menu on the screen. to select Ans Machine.

  • Page 92: Restore The Default Greeting

    Answering machine adjustments Restore the default message You can restore the phone's default greeting by erasing a personalized greeting. To restore the default greeting On the base, briefly press As the current greeting plays, press and hold until you hear "Outgoing message deleted." The default outgoing message is restored.
  • Page 93 To hear the current remote access security code If you cannot recall your personal security code, you can hear it by pressing a button on the answering machine base. On the base, press and hold The voice prompt tells you the current security code, and tells you to please set the first number.
  • Page 94 Answering machine adjustments Repeat Steps 1 and 2 until you see your desired second number on the screen. Repeat Steps 1 and 2 until you see your desired third number on the screen. A tone occurs, and the voice prompt reads the new security code.

  • Page 95: Change The Number Of Rings Before Pickup

    Press the numeric keys to enter the current three-digit security code, and then press New PIN: appears on the screen. Press the numeric keys to enter the new three-digit security code, and then press Again appears on the screen. Repeat Step 6. DTAM PIN changed appears on the screen.
  • Page 96 Answering machine adjustments If you use the answering machine together with voicemail and call waiting service, you must set the number of rings before pickup to be less than the number of rings before pickup for voicemail service. Voicemail pickup is determined by your service provider.
  • Page 97 To change the number of rings before pickup, using the handset Press beneath Menu on the screen. Press to select Ans Machine. and scroll to Ans Press Settings, and then press Press to select Answer Delay. The current setting is highlighted on the screen.

  • Page 98: Voicemail And Inbox

    Voicemail and inbox If you subscribe to Voicemail and Caller ID services with your telephone service provider, the handset stores the last 30 calls made to your telephone in the inbound calls list. Screen a call To visually screen during a voicemail message If you subscribe to caller ID, you see the caller's name and number on the handset screen under either of these conditions:...

  • Page 99: Visual Indicators Of Calls And Voicemail

    Visual indicators of calls and voicemail The handset provides these visual indicators. Handset call and voicemail indicators Visual indicator Meaning Clear it The number o f Scroll X New Calls n o n - viewed calls through all C a l l e r I D If the same person e n t r i e s calls more than...

  • Page 100: Review Inbound Calls

    Voicemail and inbox Review inbound calls The handset lists most recent calls first. To scroll through missed calls Press Repeat for the next listing. Each listing shows this information: • Caller name and number (when available) • Date and time of the call •...

  • Page 101: Machine Messages

    Machine messages Screen a call If you hear a caller leaving an answering machine message, you can discreetly hear the caller through the handset instead of through the base speakerphone. To screen during an answering machine message When you see DTAM in use on the screen, lift Press Call Screening appears on the screen.

  • Page 102: Visual Indicators Of Messages

    Machine messages Visual indicators of messages When the answering machine is turned on, it holds 15 minutes of messages and memos, and it indicates unheard messages. Answering machine message indicators Indicator Clear it XX (flashing) Listen on the base (XX=number of new or handset to all messages) unheard messages.
  • Page 103 To listen to answering machine messages, on the base Messages play on the base speakerphone. Press If unheard messages or memos are stored, only those messages or memos play. Otherwise, all stored messages and memos play. (Optional) Adjust playback: • To adjust volume: Press •...
  • Page 104 Machine messages To listen to answering machine messages, on the handset Messages play on the handset speakerphone, but you can turn off the speaker if you prefer to listen discretely. Play only new or play all messages and memos: • To play only new messages and beneath Play on memos: Press...
  • Page 105 (Optional) Adjust playback: • To turn off the speaker: Press • To a d j u s t v o l u m e : P r e s s o n t h e s i d e o f t h e h a n d s e t . •...
  • Page 106 Machine messages To access the answering machine remotely You can access your answering machine remotely by dialing your phone number from any touch-tone phone or cell phone. Through remote access, you can play and delete messages, record a new greeting and turn off or on the answering machine.
  • Page 107 Follow the prompts: Press Result Listen to messages Previous message Pause and unpause Next message Erase playing message Record a memo Stop recording the memo Play the current greeting Record a new greeting Stop recording the greeting Erase all retrieved messages Turn off the answering machine Turn on the answering machine Note: If you use the answering machine...

  • Page 108: Delete Machine Messages And Memos

    Machine messages Delete machine messages and memos It is important to delete old messages and memos on your answering machine, to make space for new messages. You can delete only reviewed (old) messages and memos. The machine holds 15 minutes of messages. If the machine is full, the caller cannot record a new message, and the base shows FL.
  • Page 109 To delete all reviewed machine messages and memos, using the handset Press beneath Menu on the screen. Press to select Ans Machine. and scroll to Delete Press Msgs, and then press Delete All Old? appears on the screen. Press All Old Deleted appears on the screen.

  • Page 110: List Maintenance

    List maintenance The ClearSounds A500 phone stores two lists: • Dialed calls list: The last 10 numbers that were called from your handsets. • Inbound calls list (Caller ID service required) The last callers who called you. Each handset stores 30 calls.

  • Page 111: Security

    Security Personalize the system PIN You must enter the system personal identifier number (PIN) to restore handset default settings or to register and unregister an additional handset to the base. This section instructs you on how to change from the default system PIN to a personalized PIN.
  • Page 112 Security Press and scroll to System PIN, and then press Old PIN: appears on the screen. Press numeric keys to enter the present PIN, and then press Note: The factory default PIN is 0000. New PIN: appears on the screen. Press numeric keys to enter the new PIN, and then press Again: appears on the screen.

  • Page 113: Restoring Defaults

    Restoring defaults Restore handset default settings You can reset your handset to factory default settings. These settings are saved (they do not reset): • Incoming calls list (Caller ID) • Dialed calls list • Phonebook entries You must enter the system PIN to reset the defaults. The PIN is 0000.
  • Page 114 Restoring defaults Press numeric keys to enter the new PIN, and then press Again: appears. Press numeric keys to re-enter the new PIN, and then press A confirmation tone occurs and PIN Changed appears on the screen. Press...

  • Page 115: Additional Handsets

    ClearSounds A500E handsets, you must register each additional handset to the ClearSounds A500 base. The base can accommodate a total of five handsets. Each handset’s registration number appears on the handset’s home screen. To register an additional handset to the base...

  • Page 116: Delete A Handset Registration

    Additional handsets Delete a handset registration You can delete a handset registration from the base. Note: To accomplish this task, you cannot use the handset that you are deleting. You must use an alternate handset. To delete a handset registration beneath Menu on the screen.

  • Page 117: Troubleshooting

    Troubleshooting General operation Symptom Solutions • Phone is Secure the power adapter non-operational. connection in the AC wall outlet and in the handset jack. • Secure the phone line cord in the wall jack and in the handset jack. • Fully charge the handset batteries and install them properly.
  • Page 118 Troubleshooting Symptom Solutions There is noise, • If you subscribe to DSL service, s t a t i c o r install a DSL filter (page 16). • interference. Plug in the power adapter to the wall outlet and securely connect it to the phone.
  • Page 119 Voicemail and call waiting services Symptom Solutions • Call waiting does Confirm with your service not work. provider that you subscribe to call waiting service. • If another handset is engaged on the line, call waiting information doesn't show. There is no caller •...

  • Page 120: Call Notification

    Troubleshooting Call notification Symptom Solutions T h e r e i s n o • Turn on the ringer and turn up audible ringer. the ringer volume (page 46). • Plug in the power adapter to the wall outlet and securely connect it to the phone.

  • Page 121: Memory Button

    Dialing Symptom Solutions • A memory button Program the number (page 53). does not function. Area codes or the The phone dials the exact number long distance code that you see on the screen. are missing from • If you are calling from a memory lists, or they are key or the phonebook, be sure there and I don't...
  • Page 122 Troubleshooting Audio Symptom Solutions • Low handset Plug in the power adapter to the earpiece or wall outlet and securely connect speakerphone it to the phone. volume, or poor • Turn up the volume and tone amplification settings (page • By default, amplification turns off after each call.
  • Page 123 Answering machine Symptom Solutions During listening: When listening to messages, volume is too low or too high. • Base: Adjust on the base. • Ha nds e t : Volume: Adjust the side of the handset. Tone: Press until you hear the tone that you prefer.
  • Page 125 If you experience trouble with the ClearSounds A500 DECT 6.0, you should disconnect it from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

  • Page 126: Compliance

    If your home has specially wired alarm equipment connected to the phone line, ensure that the installation of the ClearSounds A500 DECT 6.0 does not disable alarm equipment. If you have questions about what will disable alarm equipment, consult your phone provider or a qualified installer.

  • Page 127: Industry Canada

    FCC registration number is US:CLSW400BA500, which indicates the REN would be 0.0. Service Requirements In the event of ClearSounds A500 DECT 6.0 equipment malfunction, all repairs should be performed by ClearSounds or an authorized agent. It is the responsibility of users requiring service to report the need for service to ClearSounds or to one of our authorized agents.
  • Page 128 Compliance number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
  • Page 129 does not exceed 5. An alternative indication of the REN is the Load Number (LN); this number should be divided by 20 to approximate the equivalent REN. The REN of this unit is indicated on the bottom of your phone. RSS (category 1 equipment) This device complies with Industry Canada license- exempt RSS standard(s).

  • Page 130: Warranty

    The serial number for this product is on the underside of the base. Your ClearSounds A500 DECT phone and A500E phone come with a (1) year limited warranty from the date of purchase. These products are warranted by ClearSounds against manufacturing defect in material and workmanship under normal use.
  • Page 131 If a defect covered by this warranty should occur, promptly contact a Customer Service representative by phone, or log on to www.clearsounds.com to obtain a Return Merchandise Authorization (RMA) number and shipping instructions before shipping the product to us. Any shipment without an RMA number will not be accepted and will be returned to you at your expense.

  • Page 132: Accessories

    Accessories Please visit the ClearSounds website or call ClearSounds for additional accessories. CS-CLA7V2 neckloop connects to your phone’s 2.5 mm jack for hands-free conversation. Requires hearing aid(s) or cochlear implant(s) with t-coil(s). CS-HD-500 headset connects to your phone’s 2.5 mm jack for hands-free conversation.

  • Page 133: Service

    Service Customer Service in United States and Canada Do you need some help? Please call, we are happy to assist you! ClearSounds Communications Attention: Repair Center 1743 Quincy Avenue, Suite 155 Naperville, IL 60540 1-800-965-9043 (Toll-free) www.ClearSounds.com...
  • Page 134 © 2013 ClearSounds CS-A500/500EUG Ver 1...

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