Page 1 A500 DECT 6.0 Ampliﬁed Cordless Phone with Answering Machine User’s Guide *Instructions are included for optional additional handsets.
Page 2 cordless telephone with answering machine. If you purchased additional A500E expandable handsets: This guide also applies to your expandable handsets. We hope that you enjoy the robust feature set of your new phone! • Handset carrying clip • Headset-compatible • Large, backlit keys •...
Page 3: Contact Information
Voicemail (message waiting indication) Call waiting Caller ID (last 30 calls), talking caller ID Non-viewed calls indication Contact information have. We are happy to assist you! ClearSounds Communications, Inc. 1743 Quincy Avenue, Suite 155 Naperville, IL 60540 USA 800-965-9043 (toll-free) www.clearsounds.com...
Page 4 Carefully read and observe the warnings and cautions in Warnings Warnings must be observed to prevent bodily injury. WARNING: Use the phone only in the described manner to avoid bodily injury or damage to the WARNING: Locate and use the phone away from water and damp areas, such as swimming pools, bathtubs, sinks and damp basements, and do not use the phone when you are wet, to avoid electrical...
Page 5 WARNING: The phone can emit excessive volume For each user to adjust the volume to personal preferences, keep the volume adjusted to low level. Do not place your ear next to the ringer. WARNING the phone while it is plugged in to AC power. This WARNING: Do not push any type of object into the telephone.
Page 6 Cautions Cautions indicate practices that could harm the phone or other objects. CAUTION: Do not place objects on the cables or CAUTION: Locate the phone away from heat sources of any type. Keep slots and openings on the components uncovered to enable ventilation and protection against overheating.
Page 7: Table Of Contents
Setup ............... 10 Unpack .............. 10 Install handset batteries........11 Connect the cords ..........13 Charge the batteries .......... 14 Carrying clip (optional)........15 Important concepts ..........16 Personalize your phone........16 Choose answering machine or voicemail ..16 Let's begin! .............. 17 Register additional handsets ......
Page 8 Audio adjustments ........... 34 ......34 ........... 35 Keypad beep ............. 36 ..........36 Handset voice prompt........37 Paging and alarms........... 40 Page a lost handset........... 40 Alarm ..............40 Assistive listening ............ 43 T-Coil ..............43 Neckloops............43 ........44 Ringtones ............
Page 9 Edit a phonebook entry........63 Delete one or all phonebook entries....65 Memos..............66 Record a memo ..........66 Retrieve a memo ..........67 Answering and calling..........71 Auto answering..........71 Answer, place or end a call........ 73 Silence a ringing handset ........74 Place a one-touch call ........
Page 10 Personalize your remote access security code . 90 Change the number of rings before pickup ..93 Voicemail and inbox..........96 Screen a call............96 Intercept a call waiting call......... 96 Visual indicators of calls and voicemail ..... 97 Review inbound calls......... 98 Listen to voicemail messages......
Page 11: Setup
Unpack Ensure that your packing box includes all of these parts. If any parts are missing or damaged, please contact your vendor or ClearSounds. Answering machine base Handset (Optional) additional A500 handsets are available. Each additional handset comes with an A500 base, a power adapter, batteries, a carrying clip and a Setup Guide.
Page 12: Install Handset Batteries
IMPORTANT: YOUR RECEIPT IS REQUIRED FOR WARRANTY. PLEASE RETAIN YOUR RECEIPT. Install handset batteries Follow these warnings to avoid explosive or caustic reactions. WARNING: Insert batteries according to the marked polarity symbols. WARNING: Use only rechargeable AAA NiMH batteries. Other types of batteries can damage the phone and cause personal injury.
Page 13 To install handset batteries Slide back the battery cover and remove the cover. Insert the batteries according to the marked polarity symbols. Slide the battery cover until it snaps into place.
Page 14: Connect The Cords
Connect the cords To avoid potential interference, place the phone away On the underside of the base, thread the cord(s) between the guides. To connect the cords To AC outlet To phone jack To AC outlet Guide A 500 base (Optional) A500E charger If you subscribe to DSL service If you hear noise during conversations or if the caller ID...
Page 15: Charge The Batteries
Charge the batteries charge the batteries for approximately 24 hours. Recharge the batteries regularly. Note: If appears on the screen, the battery charge is low or depleted. If you attempt to fully recharge the batteries and the battery icon does not return to insert fresh batteries.
Page 16: Carrying Clip (Optional)
Carrying clip (optional) If you want to converse using a headset while keeping your hands free, you can attach the handset to a belt and use a handset or base speakerphone. To install the carrying clip To install a handset carrying clip On the back of the phone, align the arms of the carrying clip above the slots on the sides of the phone.
Page 17: Important Concepts
Personalize your phone The ClearSounds A500 phone is feature-rich. This manual describes all available features. Scan the topics, and if you see an interesting feature, follow the instructions to personalize your phone. Choose answering machine or voicemail Before you set up and personalize your new phone, decide how you prefer to store messages.
Page 18: Let's Begin
Register additional handsets Your telephone handset is registered to the base (Base 1). purchased additional ClearSounds A500E handsets, must register each additional handset to the base. For registration instructions, see page 113. Place a call Note: You can reverse Step 1 and Step 2, but you can make corrections only if you dial in Step 1.
Page 19: Handset
White ringer indicator Earphone Display Alpha-numeric keypad Microphone Carrying clip Speaker Battery compartment...
Page 20: Backlighting
Backlighting The display and keys light when you lift the handset from the base or when you press handset keys. After 20 seconds, the backlighting turns off. To turn it on again, press Home screen The home screen is the phone display that you see when the phone is at rest or when you press Icons Display icons appear here.
Page 21 Incoming call incoming call (toggles) occurring. Line in Use The phone line is engaged. Speakerphone on The handsfree speakerphone is on. To turn it off, press the handset side. Missed calls There are one or more unreviewed missed calls. Messages One or more unprocessed (Voicemail service) voicemail messages.
Page 22: Let's Navigate
Let’s navigate Take these steps to practice basic navigation through the menus. When you press beneath a command on the screen, you select or implement the command. Select keys For example, if you press beneath Back, you return to the previous screen. If you press beneath Select, you select the highlighted menu item.
Page 23 When a menu list is present on the screen, you can scroll through the list by pressing the top and bottom pads on the scroll pad. Press and scroll down the Scroll pad- list. Now press and scroll OK key up the list.
Page 24: Handset Keys
Handset keys Most keys have several functions. Take a few minutes to explore all of the keys. This is a good time to become familiar with the keys. Later, you can refer to these diagrams, as necessary. A. Memory keys B.
Page 25 Enters the dialed calls list. Toggles between callers (call Places an internal call to another handset that registered to your ClearSounds A500 base. Selects a highlighted menu item or the text that appears above on the left side of the screen.
Page 26 End call key Ends a call. Home key No matter where you are in the menu structure, returns you to the home screen. Backlighting key From the home screen, turns on the backlighting. Inserts a space: While storing letters. Inserts a pause: While storing numbers: (For further information, see "What is a pause?"...
Page 27: Area Settings
Language The default display and prompt language on the handset and the answering machine is English. You can select from English, French, Spanish and Chinese. To change the handset language Press beneath Menu on the screen. Press and scroll to the fourth item in the list, and then press Press Press...
Page 28 (Optional) To change to another language, repeat Step 1 until the language of your choice appears on the screen. To change the answering machine language, using the handset Press beneath Menu on the screen. Press to select Ans Machine. Press and scroll to Ans Settings, and then press Press...
Page 29: Call Storage: Local Area Code
Call storage: local area code a call, without dialing, by selecting a call in the incoming calls list and pressing The A500 phone stores all incoming calls with their area codes. region, you might prefer that the A500 store local incoming calls without the area code, so that you can call out from the incoming call list.
Page 30: Dialing Mode
Dialing mode When you place a call, the phone generates numbers by tone or by pulse. By default, your phone is set to the tone dialing mode. Should you need to change this setting based on your telephone service, use Tone for touch-tone service, or use Pulse for rotary dialing.
Page 31: Display Adjustments
Handset name By default, the handset is named HS1. You can re-name the handset, and the name displays on the screen. To rename the handset Press beneath Menu on the screen. Press and scroll to Display, and then press Press and scroll to Handset Name, and then press Remove the current name by repeatedly pressing...
Page 32: Backlight-On Time
Screen contrast You can adjust the contrast of the handset screen to optimize visibility in different environmental conditions. Five contrast levels are available. To adjust the screen contrast Press beneath Menu on the screen. Press and scroll to Display, and then press Press to select Contrast.
Page 33: Date And Time
To adjust the backlight-on time Press beneath Menu on the screen. Press and scroll to Display, and then press Press and scroll to Backlight Time, and then press Press and scroll to your choice, and then press Saved appears on the screen.
Page 34 Press and scroll to Setting, and then press Press and scroll to Date and time, and then press Enter the last two digits of the year by pressing alphanumeric keys, and then press Repeat Step 4 for Month, Day, Hour (you must use 24-hour format) and Minute.
Page 35: Audio Adjustments
Consistently ampliﬁed volume set it to automatically turn on each time that a call begins. During conversation, you can still temporarily turn off the WARNING: Consider the hearing levels of other phone that can cause hearing loss. To turn on or off consistently ampliﬁed volume Press beneath Menu on the screen.
Page 36: Tone Equalizer
Tone equalizer or base tones. You can also adjust this setting during a call, which enables you to hear the results as you adjust. For instructions to adjust during a call, see page To adjust the tone equalizer Press beneath Menu on the screen. Press and scroll to Sound, and then press Press...
Page 37: Keypad Beep
Keypad beep When you press a key, a tone sounds. If you prefer silent key presses, you can turn off keypad beep. To turn off or on keypad beep Press beneath Menu on the screen. Press and scroll to Sound, and then press Press and scroll to Keypad Beep, and then press...
Page 38: Handset Voice Prompt
To turn off or turn on the conﬁrmation beep Press beneath Menu on the screen. Press and scroll to Sound, and then press Press and scroll to , and then press Press and scroll to your choice, and then press Saved appears on the screen.
Page 39 • If you entered the caller's number in your phonebook "To manually store a phonebook entry" on page 56 "To manually store a memory-key number" on page To turn on or off voice prompt Press beneath Menu on the screen. Press and scroll to Setting, and then press Press...
Page 40 To adjust the handset voice prompt volume Press beneath Menu on the screen. Press and scroll to Sound, and then press Press and scroll to Voice volume, and then press Press and scroll to your choice, and then press Saved appears on the screen.
Page 41: Paging And Alarms
Page a lost handset You can page lost handsets that are registered to the ClearSounds A500 base. To page a handset • Press and hold for less All handsets registered to the base beep for about one minute. To stop paging •...
Page 42 To set the handset alarm Press beneath Menu on the screen. Press and scroll to Organizer, and then press Press to select to Set Alarm. Press choice, and then press If you selected Off, proceed to Step 7. Press numeric keys to enter the alarm time in the 24- hour format (HH:MM), including an initial zero when appropriate, and then press Press...
Page 43 To turn off a ringing handset alarm Stop the alarm by taking one of these steps: • To turn off the alarm entirely for this session: Press beneath Stop on the screen. • beneath Snooze on the screen. the alarm turns off permanently for the session.
Page 44: Assistive Listening
The ClearSounds A500 DECT 6 phone is compatible with these assistive listening devices: • • Audio neckloops with built-in microphones and 2.5 mm connectors T-Coil To use the phone with T-coil-equipped hearing aids Move your hearing aid T-switch to the T position.
Page 45: Ringtones
The tones don't match, but if the handset is on the base, the base does not ring. calls from other handsets that are registered to the ClearSounds A500 base. To select a ringtone for the handset Press beneath Menu on the screen.
Page 46 Press and scroll to one of these listings, and then press • External: To set the ringtone for external calls • Internal: To set the ringtone for internal calls from other handsets registered to the base. Press and scroll to your choice, and then press Saved appears on the screen.
Page 47: Ringer Volume
Ringer volume You can adjust the ringer volume for the handset and the When the handset is in the base, only the handset ringer rings. To turn off or on the handset and base ringer Press and hold appears on the screen when the ringer is off.
Page 48 To adjust the base ringer volume Press beneath Menu on the screen. Press and scroll to Sound, and then press Press and scroll to Bs Ringer Volume, and then press Press and scroll to your choice, and then press Press...
Page 49: Memory Keys
Memory keys You can store important numbers and associate them with memory keys. When you press and hold a memory key, the phone calls the number. You can store memory-key entries in these ways: • Manually, by using the keyboard to type the entries •...
Page 50 Press alphanumeric keys to enter the name that you wish to store, and then press To scroll through multiple letters on a key: Press rapidly. To enter a space: Press To enter the same letter twice: Pause between pressing Default Ringtone, Record or Scroll appears on the screen.
Page 51 To manually edit a memory-key number Press the key that you wish to edit. The currently stored information appears on the screen. Press to select Option. Press to select Edit Entry. Keep or edit the name by taking one of these steps: •...
Page 52 Note: You can press and hold to clear all numbers at once. Default Ringtone, Record or Scroll appears on the screen, and the current ringtone or of these steps: • To save the information now and assign a default ringtone: Press •...
Page 53: Delete A Memory-Key Entry
Delete a memory-key entry Press the key that you wish to delete. The currently stored information appears on the screen. Press to select Option. Press and scroll to Delete Entry, and then press Delete Entry? appears on the screen Press Press...
Page 54: Keypad Tips
Using the keypad • Letter or number: When you press an alphanumeric key on a keypad, the number is selected (for tasks where numbers are appropriate) or a letter is selected (for tasks where letters are appropriate). • Which letter?: Each key has more than one letter the key until you see it.
Page 55: Inserting A Pause
After pauses, you In the ClearSounds A500 phone, a pause is three seconds long. To insert a pause while storing a number, you press...
Page 56: Insert Pauses While Storing A Number
• One pause ( ) to wait for the passcode prompt • Your passcode and Insert pauses while storing a number A pause is 3 seconds long. While storing an automated memory key, you must enter pauses before each automated prompt.
Page 57: Phonebook
You can build a personal phonebook so that you can easily make calls with a few key presses. You must store phonebook entries separately for each handset, but you can copy entries from one handset to another. Each handset can hold 200 phonebook entries. You can store phonebook entries in these ways: •...
Page 58 To scroll through multiple letters on a key: Press rapidly. To enter a space: Press To enter the same letter twice: Pause between pressing. Default Ringtone, Record or Scroll appears on the screen. of these steps: • To save the information now and assign a default ringtone: Press •...
Page 59: Store Entries From Lists
Store entries from lists memory key, from these lists: • The dialed calls list • If you subscribe to caller ID service, the inbound calls list Note: As you store entries, be sure to add long-distance codes as necessary, so that your phone can dial the calls in your region, see page 28 for instructions on...
Page 60 • To save to a memory key, press repeatedly until you see the memory key (M1-M4), and then press Keep or edit the name by taking one of these steps: • To keep the current name exactly as it appears on the screen, press •...
Page 61: Copy Entries From One Handset To Another
of these steps: • To save the information now and assign a default ringtone: Press • indicate calls from this person (Caller ID service and scroll to Record or scroll, and then press . Press to select Start Your recording plays, and Ring Tone Save? appears on the screen.
Page 62 To copy one phonebook entry from one handset to another Press beneath Phnbk on the screen. wish to edit, and if necessary, press and scroll to the name. Press to select Option. Press and scroll to Copy Entry, and then press A list of handsets that are connected to the base appears on the screen.
Page 63 To copy all phonebook entries from one handset to another Press beneath Phnbk on the screen. Press to select Option. Copy all entries by taking one of these steps: To copy all entries and replace existing entries: Press • and scroll to Copy All, and then press To copy all entries and add to existing entries: Press •...
Page 64: Edit A Phonebook Entry
Edit a phonebook entry Press beneath Phnbk on the screen. you wish to edit, and if necessary, press scroll to the name. Press to select Option. Press and scroll to Edit Entry, and then press Keep or edit the name by taking one of these steps: •...
Page 65 Note: You can press and hold to clear all numbers at once. Default Ringtone, Record or Scroll appears on the screen, and the current ringtone or of these steps: • To save the information now and assign a default ringtone: Press •...
Page 66: Delete One Or All Phonebook Entries
Delete one or all phonebook entries Press beneath Phnbk on the screen. you wish to edit, and if necessary, press scroll to the name. Press to select Option. Delete one or all entries by taking one of these steps: • To delete one entry: Press and scroll to Delete Entry, and then press...
Page 67: Memos
Record a memo You can record a memo from the base or from the handset. The memo can last up to three minutes, and anyone in the household can retrieve it from the base. The answering machine records memos, even if the answering machine is set to Off.
Page 68: Retrieve A Memo
To record a memo from the handset Press beneath Menu on the screen. Press to select Ans Machine. Press and scroll to Record Memo, and then press After the tone, speak clearly and loudly, and then press Saved appears on the screen. Press If the answering machine is turned On, New Message (number)
Page 69 Tip: Delete old memos when possible. The answering machine has an 15-minute limit for memo and message storage. The base screen shows FL when memory is full. For instructions on deleting all memos and messages, page 106. To quickly retrieve a memo, using the base speakerphone Press and hold If unheard memos or answering machine messages are stored, only...
Page 70 • To delete a memo or message: During playback, press • To stop the announcements, press To retrieve a memo, using the handset Messages play on the handset speakerphone, but you can turn off the speaker if you prefer to listen discretely. Play only new or play all memos and messages: •...
Page 71 (Optional) Adjust playback: • To turn off the speaker: Press • To a d j u s t t h e v o l u m e : P r e s s t h e s i d e o f t h e h a n d s e t •...
Page 72: Answering And Calling
Auto answering By default, you answer calls by removing the handset from the base and pressing If you prefer to answer calls by simply removing the handset from the base, you can turn on the auto answer feature for the handset. If the handset rings when it is off of the base, you must still press to answer the call.
Page 73 To turn on or off auto answering for internal (intercom) calls You can set auto answering for calls from other handsets that are registered to your ClearSounds A500 base. If Internal Auto Answer is on, intercom call recipients simply hear the caller through the speakerphone while the handset rests on the base.
Page 74: Answer, Place Or End A Call
Answer, place or end a call These instructions also apply under these conditions: • Using a handset connected to a headset. • Answering and ending an intercom call. A handset display indicates an incoming intercom call with and the caller's handset number. For instructions on placing an intercom call, see page To answer, place or end a call...
Page 75: Silence A Ringing Handset
Silence a ringing handset You can stop a handset from ringing during an incoming call. To silence a ringing handset • Press beneath Silent on the screen Place a one-touch call If you have stored numbers in the memory keys, you can call these numbers with one touch.
Page 76: Redial A Number
Redial a number that were dialed from your handset. To redial the last-dialed number Lift Press The last-dialed number appears on the screen. Press The phone dials. To redial a recently dialed number Lift Press The last-dialed number appears on the screen. Press and scroll to your selection, and then press...
Page 77: Call From Your Phonebook
Call from your phonebook If you have stored a number in your phonebook, you can If you need instructions for storing phonebook numbers, page To call a phonebook number Lift Press beneath Phnbk on the screen. Find the desired name by taking one of these steps: •...
Page 78: Call From The Inbound Calls List
Call from the inbound calls list If you subscribe to caller ID service with your telephone service provider, the handset stores the last 30 calls made to your telephone. stored in the list. The inbound calls list includes these entries: •...
Page 79: Call Other Handsets In Your Home (Intercom)
Call other handsets in your home (intercom) If additional handsets are registered to your ClearSounds A500 base, you can place internal calls among the handsets. Note: If an external call comes in while you converse on an internal call, press to end the internal call before you answer the external call.
Page 80: During Calls
Adjust sound Use these controls to adjust earpiece sound during a call. remain set for the next call. page 34. To adjust the handset volume and tone during a call Volume Amplify Equalize tone Press Press select Treble, Flat or Bass. As you select, a graph...
Page 81: Use The Speakerphone
Use the speakerphone If you remain close to the base or handset, you can converse handsfree and listen over the handset speakerphone. To enjoy optimal speakerphone performance, locate the handset away from areas with high background noise. Note: does not work in the speakerphone mode. To turn on the handset speakerphone during a call Press The handset speakerphone is on, and...
Page 82: Mute The Microphone
Mute the microphone You can mute the handset so that the other party cannot hear any noise or conversation on your end of the line. You can still hear the other party. Muting also works when you use a speakerphone or headset. To mute and unmute the handset microphone Press beneath Mute on the screen.
Page 83: Use A Headset
Use a headset You can plug in a headset to the handset and converse handsfree while listening discretely through the headset. You can connect the headset before or during a call. To use a headset If the headset includes a microphone, you can attach the handset clip to your belt or clothing: you are mobile! Headset jack On the side of the handset, connect the...
Page 84: Set Up A Conference Call
Set up a conference call You can set up a three-party call with an external caller and a person using an A500 handset that is registered to your base. To set up a conference call During a conversation with an outside caller, press The caller with whom you were speaking is on hold.
Page 85: Answering Machine Adjustments
Is the answering machine right for you? The phone includes a built-in answering machine. You must choose one method as a primary message retrieval method: answering machine or voicemail. Answering machine • Call screening: You can hear the caller leave a message and pick up the handset to speak.
Page 86: Turn On Or Off The Answering Machine
If you do not answer the second caller and the caller leaves a message, the message becomes a voicemail. To set up your phone in this way, you must set the number of “rings before pickup” for the answering machine to be less than the number of rings before voicemail pickup.
Page 87 To turn on or off the answering machine, using the base • Press On the base screen, digits indicate that the answering machine is on. To turn on or off the answering machine, using the handset Press beneath Menu on the screen.
Page 88: Record A Personalized Greeting
Record a personalized greeting By default, the answering machine greeting is "Hello. Your call cannot be taken at the moment. So please leave your message after the tone." You can replace the default greeting by recording a personalized greeting that is as long as two minutes. You can record your greeting simply at the base, or through the handset menus.
Page 89 To record a personalized greeting, using the handset Press beneath Menu on the screen. Press to select Ans Machine. Press and scroll to Outgoing Msg, and then press Press to select Record Message. After the tone, speak to record your message, and then press Your recording plays.
Page 90: Listen To Your Greeting
Listen to your greeting You can use the base or the handset to listen to your current greeting. To listen to your greeting, using the base • To listen to your greeting, using the handset Press beneath Menu on the screen. Press to select Ans Machine.
Page 91: Restore The Default Greeting
Restore the default message You can restore the phone's default greeting by erasing a personalized greeting. To restore the default greeting As the current greeting plays, press and hold until you hear "Outgoing message deleted." The default outgoing message is restored. Personalize your remote access security code You can call your phone from a touch-tone phone or cell phone at a remote location and enter your remote...
Page 92 To hear the current remote access security code If you cannot recall your personal security code, you can hear it by pressing a button on the answering machine base. On the base, press and hold The voice prompt tells you the current security code, Do not enter numbers.
Page 93 Repeat Steps 1 and 2 until you see your desired second number on the screen. Repeat Steps 1 and 2 until you see your desired third number on the screen. A tone occurs, and the voice prompt reads the new security code. To personalize your remote access security code, using the handset Note: You must enter your current security code before...
Page 94: Change The Number Of Rings Before Pickup
Press the numeric keys to enter the current three-digit security code, and then press New PIN: appears on the screen. Press the numeric keys to enter the new three-digit security code, and then press Again appears on the screen. Repeat Step 6. DTAM PIN changed appears on the screen.
Page 95 If you use the answering machine together with voicemail and call waiting service, you must set the number of rings before pickup to be less than the number of rings before pickup for voicemail service. Voicemail pickup is determined by your service provider. For more information, page To change the number of rings before pickup, using the base...
Page 96 To change the number of rings before pickup, using the handset Press beneath Menu on the screen. Press to select Ans Machine. Press and scroll to Ans Settings, and then press Press to select Answer Delay. The current setting is highlighted on the screen.
Page 97: Voicemail And Inbox
If you subscribe to Voicemail and Caller ID services with your telephone service provider, the handset stores the last 30 calls made to your telephone in the inbound calls list. Screen a call To visually screen during a voicemail message If you subscribe to caller ID, you see the caller's name and number on the handset screen under either of these conditions:...
Page 98: Visual Indicators Of Calls And Voicemail
Visual indicators of calls and voicemail The handset provides these visual indicators. Handset call and voicemail indicators Visual indicator Meaning Clear it The number o f Scroll X New Calls n o n - viewed calls through all C a l l e r I D If the same person e n t r i e s calls more than...
Page 99: Review Inbound Calls
Review inbound calls To scroll through missed calls Press Repeat for the next listing. Each listing shows this information: • Caller name and number (when available) • Date and time of the call • new (non-reviewed calls), old (previously reviewed calls) or rep (repeated calls) Listen to voicemail messages If you have unheard voicemail messages, when you open the line to make a call, you hear a stutter dial tone.
Page 100: Machine Messages
Screen a call If you hear a caller leaving an answering machine message, you can discreetly hear the caller through the handset instead of through the base speakerphone. To screen during an answering machine message When you see DTAM in use on the screen, lift Press Call Screening appears on the screen.
Page 101: Visual Indicators Of Messages
Visual indicators of messages When the answering machine is turned on, it holds 15 minutes of messages and memos, and it indicates unheard messages. Answering machine message indicators Indicator Clear it Listen on the base (XX=number of new or handset to all messages) unheard messages.
Page 102 To listen to answering machine messages, on the base Messages play on the base speakerphone. Press If unheard messages or memos are stored, only those messages or memos play. Otherwise, all stored messages and memos play. (Optional) Adjust playback: • To adjust volume: Press •...
Page 103 To listen to answering machine messages, on the handset Messages play on the handset speakerphone, but you can turn off the speaker if you prefer to listen discretely. Play only new or play all messages and memos: • To play only new messages and memos: Press beneath Play on the screen.
Page 104 (Optional) Adjust playback: • To turn off the speaker: Press • To a d j u s t v o l u m e : P r e s s o n t h e s i d e o f t h e h a n d s e t . •...
Page 105 To access the answering machine remotely You can access your answering machine remotely by dialing your phone number from any touch-tone phone or cell phone. Through remote access, you can play and delete messages, record a new greeting and turn off or on the answering machine.
Page 106 Follow the prompts: Press Result Listen to messages Previous message Pause and unpause Next message Erase playing message Record a memo Stop recording the memo Play the current greeting Record a new greeting Stop recording the greeting Erase all retrieved messages Turn off the answering machine Turn on the answering machine Note: If you use the answering machine...
Page 107: Delete Machine Messages And Memos
Delete machine messages and memos It is important to delete old messages and memos on your answering machine, to make space for new messages. You can delete only reviewed (old) messages and memos. The machine holds 15 minutes of messages. If the machine is full, the caller cannot record a new message, and the base shows FL.
Page 108 To delete all reviewed machine messages and memos, using the handset Press beneath Menu on the screen. Press to select Ans Machine. Press and scroll to Delete Msgs, and then press Delete All Old? appears on the screen. Press All Old Deleted appears on the screen.
Page 109: List Maintenance
The ClearSounds A500 phone stores two lists: • Dialed calls list: The last 10 numbers that were called from your handsets. • Inbound calls list callers who called you. Each handset stores 30 calls. Delete entries from lists The oldest call automatically drops from the list when the list is full.
Page 110: Security
Personalize the system PIN (PIN) to restore handset default settings or to register and unregister an additional handset to the base. This section instructs you on how to change from the default system PIN to a personalized PIN. The factory default system PIN is 0000.
Page 111 Press and scroll to System PIN, and then press Old PIN: appears on the screen. Press numeric keys to enter the present PIN, and then press Note: The factory default PIN is 0000. New PIN: appears on the screen. Press numeric keys to enter the new PIN, and then press Again: appears on the screen.
Page 112: Restoring Defaults
Restore handset default settings You can reset your handset to factory default settings. These settings are saved (they do not reset): • Incoming calls list (Caller ID) • Dialed calls list • Phonebook entries You must enter the system PIN to reset the defaults. The PIN is 0000.
Page 113 Press numeric keys to enter the new PIN, and then press Again: appears. Press numeric keys to re-enter the new PIN, and then press Changed appears on the screen. Press...
Page 114: Additional Handsets
ClearSounds A500E handsets, you must register each additional handset to the ClearSounds A500 base. The base can accommodate Each handset’s registration number appears on the handset’s home screen. To register an additional handset to the base On the unregistered A500E handset, press and hold...
Page 115: Delete A Handset Registration
Delete a handset registration You can delete a handset registration from the base. Note: To accomplish this task, you cannot use the handset that you are deleting. You must use an alternate handset. To delete a handset registration Press beneath Menu on the screen. Press and scroll to Setting, and then press Press...
Page 116: Troubleshooting
General operation Symptom Solutions Phone is • Secure the power adapter non-operational. connection in the AC wall outlet and in the handset jack. • Secure the phone line cord in the wall jack and in the handset jack. • Fully charge the handset batteries and install them properly.
Page 117 Symptom Solutions There is noise, • If you subscribe to DSL service, s t a t i c o r page 16). interference. • Plug in the power adapter to the wall outlet and securely connect it to the phone. •...
Page 118 Voicemail and call waiting services Symptom Solutions Call waiting does • not work. provider that you subscribe to call waiting service. • If another handset is engaged on the line, call waiting information doesn't show. There is no caller • ID information on ID service.
Page 119 Call notiﬁcation Symptom Solutions T h e r e i s n o • Turn on the ringer and turn up audible ringer. the ringer volume (page 46). • Plug in the power adapter to the wall outlet and securely connect it to the phone.
Page 120 Dialing Symptom Solutions A memory button • Program the number (page 53). does not function. Area codes or the The phone dials the exact number long distance code that you see on the screen. are missing from • If you are calling from a memory lists, or they are key or the phonebook, be sure there and I don't...
Page 121 Audio Symptom Solutions Low handset • Plug in the power adapter to the earpiece or wall outlet and securely connect speakerphone it to the phone. volume, or poor • Turn up the volume and tone tings (page • off after each call. If you prefer it on consistently, turn it on (page 34).
Page 122 Answering machine Symptom Solutions When listening to During listening: messages, volume is too low or too high. • Base: Adjust on the base. • Ha n d se t : Volume: Adjust the side of the handset. Tone: Press until you hear the tone that you prefer.
Page 124 The phone company may make changes in its facilities, phone company will provide advance notice in order uninterrupted service. If you experience trouble with the ClearSounds A500 DECT 6.0, you should disconnect it from the network until the problem has been corrected or until you are Please follow instructions for repair, if any (e.g.
Page 125 ClearSounds A500 DECT 6.0 does not disable the following: Phone number to which this unit is connected determine how many devices can be connected to your phone line.
Page 126: Industry Canada
REN would be 0.0. Service Requirements malfunction, all repairs should be performed by ClearSounds or an authorized agent. It is the responsibility ClearSounds or to one of our authorized agents. If the ClearSounds Communications, Inc. 1743 Quincy Avenue, Suite 155 Naperville, IL 60540...
Page 127 Compliance on a Declaration of Conformity indicating that Industry it is permissible to be connected to the facilities of the local be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Page 128 does not exceed 5. An alternative indication of the REN is the Load Number (LN); this number should be divided by 20 indicated on the bottom of your phone. RSS (category 1 equipment) This device complies with Industry Canada license- exempt RSS standard(s).
Page 129: Warranty
The serial number for this product is on the underside of the base. Your ClearSounds A500 DECT phone and A500E phone come with a (1) year limited warranty from the date of purchase. These products are warranted by ClearSounds against manufacturing defect in material and workmanship under normal use.
Page 130 If a defect covered by this warranty should occur, promptly contact a Customer Service representative by phone, or log on to www.clearsounds.com to obtain a Return Merchandise Authorization (RMA) number and shipping instructions before shipping the product to us. Any shipment without an RMA number will not be accepted and will be returned to you at your expense.
Page 131: Accessories
Accessories Please visit the ClearSounds website or call ClearSounds for additional accessories. CS-CLA7V2 neckloop connects to your phone’s 2.5 mm jack for hands-free conversation. implant(s) with t-coil(s). CS-HD-500 headset connects to your phone’s 2.5 mm jack for hands-free conversation.
Page 132: Service
Service Customer Service in United States and Canada Do you need some help? Please call, we are happy to assist you! ClearSounds Communications Attention: Repair Center 1743 Quincy Avenue, Suite 155 Naperville, IL 60540 1-800-965-9043 (Toll-free) www.ClearSounds.com...

ClearSounds A500 DECT 6.0 User Manual

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