Technical Support - Saitek Eclipse User Manual

Eclipse Keyboard_manual.qxd 11/2/2005

TECHNICAL SUPPORT

Can't get your keyboard to work – don't worry, we're here to help you!
Nearly all the products that are returned to us as faulty are not faulty at all - they have just not
been installed properly.
If you experience any difficulty with this product, please first visit our website www.saitek.com.
The technical support area will provide you with all the information you need to get the most out of
your product and should solve any problems you might have.
If you do not have access to the internet, or if the website cannot answer your question, please
contact your local Saitek Technical Support Team. We aim to offer quick, comprehensive and
thorough technical support to all our users so, before you call, please make sure you have all the
relevant information at hand.
To find your local Saitek Technical Support Center, please see the separate Technical Support
Center sheet that came packaged with this product.
Conditions of Warranty
1 Warranty period is 2 years from date of purchase with proof of purchase submitted.
2 Operating instructions must be followed.
3 Specifically excludes any damages associated with leakage of batteries.
Note: Batteries can leak when left unused in a product for a period of time, so it is advisable
to inspect batteries regularly.
4 Product must not have been damaged as a result of defacement, misuse, abuse, neglect,
accident, destruction or alteration of the serial number, improper electrical voltages or currents,
repair, alteration or maintenance by any person or party other than our own service facility or
an authorized service center, use or installation of non-Saitek replacement parts in the product
or the modification of this product in any way, or the incorporation of this product into any other
products, or damage to the product caused by accident, fire, floods, lightning, or acts of God,
or any use violative of instructions furnished by Saitek plc.
5 Obligations of Saitek shall be limited to repair or replacement with the same or similar unit, at
our option. To obtain repairs under this warranty, present the product and proof of purchase
(eg, bill or invoice) to the authorized Saitek Technical Support Center (listed on the separate
sheet packaged with this product) transportation charges prepaid. Any requirements that
conflict with any state or Federal laws, rules and/or obligations shall not be enforceable in that
particular territory and Saitek will adhere to those laws, rules, and/or obligations.
6 When returning the product for repair, please pack it very carefully, preferably using the
original packaging materials. Please also include an explanatory note.
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7 IMPORTANT: To save yourself unnecessary cost and inconvenience, please check carefully
that you have read and followed the instructions in this manual.
This warranty is in Lieu of all other expressed warranties, obligations or liabilities. ANY
IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS
WRITTEN LIMITED WARRANTY. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitations may not apply to you. IN NO EVENT SHALL WE BE
LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR
ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER Some
states do not allow the exclusion or limitation of special, incidental or
consequential damages, so the above limitation may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.Clavier USB compact