Support From 3Com; Internet Support; Telephone Support - 3Com SuperStack 3 Switch 4400 Series Getting Started Manual

Support from 3Com

Internet Support

Telephone Support

If you are unable to obtain assistance from the 3Com online technical
resources discussed earlier in this appendix, or from your network
supplier, 3Com offers a range of support services. Purchase of a support
contract gives you priority response and is typically more cost effective
than purchasing service for a specific incident. To find out more about
your support options, e-mail or call the 3Com technical support services
at the location nearest you.
Some 3Com regions offer an Internet support service. To access this
service for your region, use the appropriate URL or e-mail address from
the list below.
Asia, Pacific Rim
From this region, e-mail:
apr_technical_support@3com.com
Europe, Middle East and Africa
From this region, enter the URL:
http://emea.3com.com/support/email.html
Latin America
Spanish speakers, enter the URL:
http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL:
http://lat.3com.com/br/support/form.html
English speakers, e-mail:
lat_support_anc@3com.com
When you contact 3Com for assistance, have the following information
ready:
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
■
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