Troubleshooting - Brother QL-710W/720NW User Manual

18
Reference

10 Troubleshooting

If the problems occur while using this machine, the following may help you to solve the
problems.
Potential types of problems
Problem
The Brother QL printer does not
print, or a printing error is
received.
The Status LED lamp is not lit.
A data transmission error
appears on the PC/Mac.
Labels are jammed in the cutter. • Contact Brother customer service or your local Brother dealer.
The label is not ejected properly
after printing.
After replacing the Roll while the
Add-In feature was activated,
the layout style was not
updated. (Windows
The P-touch Add-In icon is not
displayed on Microsoft
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(Windows only)
Cutter error
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
• Has a print error or transmission error occurred?
Turn off the Brother QL printer and then turn it on again. If there
is still a problem, contact your Brother dealer.
• If the printer is connected via a USB hub, try connecting it
directly to the PC. If not, try connecting it to another USB port.
• Is the power cord inserted correctly?
Check that the power cord is inserted. If it is inserted correctly,
try plugging it into another electrical outlet.
• Is the correct port chosen? (Windows
Check that the correct port is chosen from the "Print to the
following port" list in the Printer Properties dialog box.
• Is the Brother QL printer in cooling mode (the Status lamp is
flashing in orange)?
Wait until the Status lamp stops flashing and then try printing
again.
• Check that the ejection path of the label is not blocked.
• Check that the DK Roll is set properly by removing the DK Roll
and reinstalling it.
• Ensure that the DK Roll cover is closed properly.
• Close the P-touch Editor to exit the Add-In, and then reactivate
the Add-In.
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• If the cutter error occurs, keep the DK roll compartment cover
closed and press the ON/OFF button. The cutter moves back to
the normal position and turns the machine OFF automatically.
After the machine is OFF, inspect the label outlet and remove
the paper jam.
Solution
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