TMC Epic 800-EFM Quick Steps

Using Your Music on Hold Adapter

Troubleshooting Guide

The Feature Module does Check all connections and make sure that they
non work, and the callers do are securely in place. Make sure that the AC
not hear any music when adapter is plugged into a jack not controlled by a
you place them on hold. wall switch. Check to make sure that the status
indicator lamp is blinking. If it is not unplug
and then replug the AC power cord. If the status
indicator still fails to start blinking, check your
wall jack by plugging another device such as a
lamp into the outlet to make sure that the outlet is
working properly.
The Feature Module is con- The problem may be with the telephone wiring:
nected properly, but still the If possible, check your jack wiring by testing a
remote party does not hear telephone at the jack where you installed the
any music when you place Feature Module. If this standard telephone does
them on hold. not work, then local telephone company lines or
your own wiring may be causing the problem.
The problem may be with your music source:
Useful test: Your Music on Hold Adapter has a
built-in test feature to check whether your music
source is the problem. Simply unplug the 1/8"
plug from the music input jack at the rear of the
adapter. Then place a call and put the caller on
hold.
Adapter's built-in music chip. If they do, but
hear nothing when you plug in your music
source, then the problem is with your music
source. Make sure that your music source is
working properly.
The problem may be with the volume setting:
Refer to page 34 for instructions on adjusting the
volume setting.
Other problems. Make sure that you have followed the instruc-
tions in this User's Guide. If you continue to
have problems, call TMC's toll-free customer
support line at 1-800-TMC-1638.
The caller should hear music from the
Quick Steps
To Installing Your
New 800-EFM Adapter for
Music on hold
Congratulations on your recent purchase
of the 800-EFM adapter.
This exciting addition to your Epic System
is designed for easy installation.
The following is a quick reference guide
to help you through the initial setup.

Packing List

Remove the unit from the package and check this list to be certain all parts
are included:
Feature Module AC Adapter
Wiring Block 8-wire Cord for connecting the
Wiring Block to the Feature Module
User's Guide
800-EFM
User's Guide
Two Telephone Line Cords
Audio Cable for
Music on Hold Adapter