Sync Troubleshooting - Ford ESCAPE Owner's Manual

When you select:
Factory Defaults
Master Reset
Return
SYNC TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Issue
There is excessive back-
ground noise during a phone
call.
During a call, I can hear the
other person but they
cannot hear me.
SYNC is not able to down-
load my phonebook.
Escape/Kuga (TM2)
SYNC
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).
1. Press OK to select.
2. Press OK again when Restore Defaults? appears in
the display.
3. Press OK to confirm.
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
Exit the current menu.
Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
Phone issues
Possible cause(s)
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
This may be a possible
phone malfunction.
· This is a phone-dependent
feature.
313
You can:
Possible solution(s)
Review your phone's manual
about audio adjustments.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
· Go to the website to review
your phone's compatibility.