Chapter 1. Introduction; Calling For Service - Toshiba SureMark 4610 Service Manual

Chapter 1. Introduction

This Hardware Service Guide contains information to help you solve problems that might occur in your
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SureMark 4610 Model 1NF fiscal and fiscal ready point-of-sale (POS) printers and the Toshiba developed
fiscal solution. It describes the diagnostic tools that are available, error codes and suggested actions, and
instructions for replacing failing components.
For information on solving problems that might occur on country specific fiscal solutions developed by
Toshiba business partners, see the documentation that came with the country specific fiscal solution.
Note: Additional information for the 4610 fiscal ready printer and country specific fiscal information can be
found in Appendix A, "1NF fiscal ready printer," on page 69 and Appendix B, "Country specific
information," on page 77.
For information about the terms of the warranty and getting service and assistance, see the "Warranty
information" on page 5.
Note: The illustrations in this document might differ slightly from your hardware.

Calling for service

Before calling for service you will need the machine type, model number, and serial number of the printer.
If a fiscal subassembly is installed you will also need the fiscal serial number and other country specific
information from the label attached to fiscal subassembly. To locate the labels see "Printer information
label" on page 2 and "fiscal label" on page 3.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013
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