Troubleshooting - Dreambox DM800 HD se User Manual

Chapter 11

Troubleshooting

Problem
No audio, no video, OLED-Display
lit
Beamlike blackouts in the video
No reception on a channel that was
working before
You cannot record anything any-
more
Remote control is not working
Dreambox does not react
Possible cause
Faulty wiring
Faulty LNB
Wrong Tuner setting
Dish aligned incorrectly
Heavy rain or snow
Dish aligned incorrectly
Dish is too small
An obstacle between dish and satel-
lite (e.g. house or tree)
Dish aligned incorrectly or faulty
Channel is transmitted in a new slot
The transmission of the channel
was terminated
Hard disk is full
Batteries are inserted incorrectly
Batteries are empty
Wrong remote control
(Dream-Mode, TV-Mode)
Software is not reacting
Dreambox is locked up
74
Solution
Check wiring and connections
Exchange LNB
Review settings (see Punkt
DVB-S2 Tuner-Configuration on
page 52)
Realign dish
Remove snow from dish
Realign dish
Install larger dish
Reposition dish so it has a clear
"view" towards the satellite
Check dish
Start service scan (see chapter 11)
————
Delete no longer needed recordings
Remove batteries and check polar-
ity
Insert new batteries
mode Press Dream-Mode or TV-Mode
button
Reboot Dreambox
Reboot Dreambox
7.1