Volvo 2013 Warranty And Maintenance Manual
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Volvo 2013 Warranty And Maintenance Manual

Volvo 2013 Warranty And Maintenance Manual

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2013
U.S.A./Canada
WARRANTY AND MAINTENANCE RECORDS INFORMATION

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Summary of Contents for Volvo 2013

  • Page 1 2013 U.S.A./Canada WARRANTY AND MAINTENANCE RECORDS INFORMATION...
  • Page 2 Your Owner's Manual fully explains the functions, operation and comfort Your Owner's Manual fully explains the functions, operation and comfort features of your Volvo. It should be reviewed by you and others who may features of your Volvo. It should be reviewed by you and others who may have occasion to drive your Volvo.
  • Page 3 Your Owner's Manual fully explains the functions, operation and comfort features of your Volvo. It should be reviewed by you and others who may have occasion to drive your Volvo. We wish you many years of safe and pleasurable driving in your new Volvo.

  • Page 5: Table Of Contents

    Volvo Owner Information Update Request Emissions Warranties - U.S. and Canada... 48 (Canada only) ..........27 2013 Emission Warranty Parts List - Federal - Overseas Operations ......... 30 U.S. and Canada......... 53 Retailer Certification (For ID Only) - U.S..55 California Emission Warranties ....
  • Page 6 Turbocharger Operating Tips ..............13 Maintenance Service Operations ............. 14 Maintenance/Service records ..............17 Brake Fluid Changes................23 Speedometer/Odometer Replacement............ 25 Volvo Ownership Change Request (U.S. only)....................26 Volvo Owner Information Update Request (Canada only) ....... 27 Overseas Operations ................30...

  • Page 7: Service And Maintenance

    SERVICE AND MAINTENANCE...

  • Page 8: Customer Support And Assistance

    Volvo. In certain customerrelations@volvocars.com 1. Discuss the matter with the appropriate states, Volvo may be required to notify the department manager at the retail facility www.volvocars.ca consumer if the consumer is required to first (Service Manager, Parts Manager, etc.).

  • Page 9: Mediation/Arbitration Program (For Canada Only)

    02 Service and maintenance Mediation/Arbitration Program (for Canada only) If you feel that the efforts by Volvo and the re- tailer to resolve a factory-related vehicle ser- vice concern have been unsatisfactory, Volvo Cars of Canada Corp. participates in an im-...

  • Page 10: 2013 Service And Maintenance Requirements

    150,000 miles / 240,000 kilo- sophisticated and intricate. meters, please consult your authorized Volvo XC90 Servicing your Volvo should be done at your retailer. The message "Time for regular maintenance" convenience. Therefore, plan to make your will display when the maintenance interval...
  • Page 11 02 Service and maintenance 2013 Service and Maintenance Requirements Remember - you should always exercise your right to: • Receive an estimate of costs before any repair work is performed; • Receive prior notification of any additional repairs; • Receive a copy of the repair order, includ- ing those for warranty repairs;...

  • Page 12: Fuel Requirements

    Carbon monoxide is a poisonous, colorless, certain forms of cancer. If you live in an area Volvo engines are designed to achieve rated and odorless gas. It is present in all exhaust where you must fill your own gas tank, take horsepower, torque, and fuel economy per- gases.
  • Page 13 New Vehicle Limited Warranty. Some U.S. and Canadian gasolines contain drivability and fuel economy. If you are not Volvo allows the use of the following "oxy- an octane enhancing additive called me- sure whether the gasoline contains deposit genated"...

  • Page 14: Engine Oil

    Volvo recommends Castrol. Oil additives must not be used. Oil viscosity Incorrect viscosity oil can shorten engine life under normal use.

  • Page 15: Turbocharger Operating Tips

    02 Service and maintenance Turbocharger Operating Tips In order to maximize the efficiency and oper- Do not race the engine just prior to ation of your vehicle, the following points switching off! should be observed: 1. Oil change and filter replacement every 10,000 miles/16,000 km, or at a time inter- val based on the type of driving and conditions as detailed in your Owner's...

  • Page 16: Maintenance Service Operations

    Maintenance Service Operations Service operation Schedule of services miles x 1000 90 100 110 120 130 140 150 All 2013 Models km x 1000 96 112 128 144 160 176 192 208 224 240 Engine Engine oil and filter, replace...
  • Page 17 No power steering fluid check on C30 and C70 models. Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing transmission fluid every 50,000 miles/80,000 kilometers, only on vehicles used for towing, or when a message appears in the instrument panel text window.
  • Page 18 Wheels and tires, check pressure, wear and condition Tire inflator kit Spare tire check for damage, wear, and tire pressure Check and replace parts or software, as required by Volvo Cars of North America, LLC, that are covered under the terms of the Volvo New Car Warranty.

  • Page 19: Maintenance/Service Records

    (including work performed by you as well as ing the special safety features originally built by non-authorized repair facility), in the into your Volvo when you insist on using only event that questions regarding warranty coverage arise. Volvo Genuine Parts for all service, mainte- nance, and repairs performed on your vehi- cle.
  • Page 20 02 Service and maintenance Maintenance/Service records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 20,000/32,000 30,000/48,000 10,000/16,000 miles/km _______________________________ miles/km _______________________________ miles/km _______________________________ Date ___________________________________ Date ___________________________________ Date ___________________________________ Mileage ________________________________ Mileage ________________________________ Mileage ________________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 21 02 Service and maintenance Maintenance/Service records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 50,000/80,000 60,000/96,000 40,000/64,000 miles/km _______________________________ miles/km _______________________________ miles/km _______________________________ Date ___________________________________ Date ___________________________________ Date ___________________________________ Mileage ________________________________ Mileage ________________________________ Mileage ________________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 22 02 Service and maintenance Maintenance/Service records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 70,000/112,000 80,000/128,000 90,000/144,000 miles/km _______________________________ miles/km _______________________________ miles/km _______________________________ Date ___________________________________ Date ___________________________________ Date ___________________________________ Mileage ________________________________ Mileage ________________________________ Mileage ________________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 23 02 Service and maintenance Maintenance/Service records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 100,000/160,000 110,000/176,000 120,000/192,000 miles/km _______________________________ miles/km _______________________________ miles/km _______________________________ Date ___________________________________ Date ___________________________________ Date ___________________________________ Mileage ________________________________ Mileage ________________________________ Mileage ________________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 24 02 Service and maintenance Maintenance/Service records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 130,000/208,000 140,000/224,000 150,000/240,000 miles/km _______________________________ miles/km _______________________________ miles/km _______________________________ Date ___________________________________ Date ___________________________________ Date ___________________________________ Mileage ________________________________ Mileage ________________________________ Mileage ________________________________ Retailer Authorized Signature Retailer Authorized Signature...

  • Page 25: Brake Fluid Changes

    02 Service and maintenance Brake Fluid Changes 6th Year 9th Year 3rd Year Carried out Carried out Carried out Date Date Date Odometer reading Odometer reading Odometer reading Service Manager´s Signature Service Manager´s Signature Service Manager´s Signature Retailer Stamp Retailer Stamp Retailer Stamp Stamp Stamp...
  • Page 26 02 Service and maintenance Brake Fluid Changes 12th Year Carried out Date Odometer reading Service Manager´s Signature Retailer Stamp Stamp...

  • Page 27: Speedometer/Odometer Replacement

    02 Service and maintenance Speedometer/Odometer Replacement Should it be necessary to have a speedome- ter/odometer replaced, information regarding this replacement must be recorded in the space provided on this page. (In some states/provinces, legislation has been passed requiring this record.) Speedometer/Odometer Replacement Record Date Odometer reading at the time of...

  • Page 28: Volvo Ownership Change Request (U.s. Only)

    02 Service and maintenance Volvo Ownership Change Request (U.S. only) Just a click away Visit volvocars.us to register as a Volvo owner. You will have immediate access to useful resources and also receive product in- formation and special offers in the future. It’s a simple way to stay informed and get even more out of your Volvo experience.

  • Page 29: Volvo Owner Information Update Request (Canada Only)

    The VIN is located on the top left side of dashboard or can be found on the vehicle registration card. ______________ _____________ ______________________ VIN (Vehicle Identification Number) Model Year Purchase date Language preference: Old address (This information is used by Volvo to update with your new address above:) __________________________________________ ________ ___________________________________________ English First Name Initial Last name French...
  • Page 30 02 Service and maintenance PLACE STAMP HERE ATTN CUSTOMER SERVICE DEPARTMENT VOLVO CARS of CANADA CORP. 175 GORDON BAKER RD. NORTH YORK ONT M2H2N7...

  • Page 31: Overseas Operations

    2013 Volvo passenger vehicles built to Tourist and Diplomat Sales U.S. or Canadian specifications sold by Vol- vo Cars of North America, LLC or Volvo Cars U.S. and Canadian specification vehicles of Canada Corp. and normally operated and sold by Volvo OSD for ultimate use in the registered in any of the 50 states of the U.S.,...
  • Page 32 U.S./Warranty - Canada................46 Seat belts: "Something We Believe In" .............47 Emissions Warranties - U.S. and Canada ..........48 2013 Emission Warranty Parts List - Federal - U.S. and Canada .....53 Retailer Certification (For ID Only) - U.S..........55 California Emission Warranties ..............56 Volvo’s Emission System Warranty ............58...

  • Page 33: Warranty

    WARRANTY...

  • Page 34: Volvo's 2013 New Vehicle Warranties At-A-Glance

    Genuine Volvo accessories installed as retailer options, that are purchased as part of the new car sale, are covered for four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first. If purchased and installed by a Volvo retailer after the vehicle is retailed, the warranty is for the remaining period of the new car warranty or two (2) years, whichever is greater.

  • Page 35: Things You Should Know About Your Volvo Warranties

    The Warranties described in this booklet ap- sult of defects in material or workmanship, Repairs required because of damage, mis- ply to new 2013 model year Volvo passenger and are brought to the attention of an autho- use, abuse, collision, normal wear and tear,...
  • Page 36 Production Changes Volvo reserves the right to make changes in or additions to passenger cars manufactured and/or sold by Volvo at any time without in- curring any obligation to make the same or similar changes to passenger cars previously manufactured or sold by Volvo.

  • Page 37: Volvo's 2013 New Vehicle Limited Warranty-U.s./New Vehicle Warranty-Canada

    02 Warranty Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada What Is Warranted The Warranty Period—Four (4) years/ with the New Vehicle Limited Warranty. If a 50,000 Miles/80,000 Km Volvo- approved accessory is installed by a Volvo warrants that repairs required to Volvo...
  • Page 38 02 Warranty Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada Wear and Tear Items As part of your vehicle's normal service and maintenance requirements, certain parts may need to be replaced due to wear and tear. Since these parts are consumed at varying...
  • Page 39 02 Warranty Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada Adjustments Coverage Battery Under the New Vehicle Limited Warranty, the Adjustments which are refinements to the original equipment battery installed in your original factory fittings and alignments, and 2013 Volvo is covered against defects in...
  • Page 40 02 Warranty Volvo’s 2013 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada What Is Not Warranted • Failures resulting from misuse, abuse, Glass negligence, overloading, modifications (in- Glass breakage, unless it occurs because of Tires cluding the electronic management sys- defects in material or workmanship.

  • Page 41: Limitations And Disclaimers

    Volvo shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. Volvo's liability, if any, for product(s) fur-...

  • Page 42: Genuine Volvo Replacement Parts And Accessories, Limited Warranty-U.s./Warranty-Canada

    Volvo. Genuine Volvo Accessories • Failures resulting from improper installa- tion of parts or accessories, a lack of If a Volvo-approved accessory is purchased maintenance or improper maintenance. and installed by a Volvo retailer as part of...
  • Page 43 02 Warranty Genuine Volvo Replacement Parts and Accessories, Limited Warranty–U.S./Warranty–Canada • Damage because of normal wear and tear. • The loss of vehicle use, loss of time, inconvenience, or other incidental charges such as telephone calls, towing, lodging, car rental, or food, and/or other conse- quential damages, except where required by law.

  • Page 44: Volvo's Corrosion Protection, Limited Warranty-U.s./Warranty-Canada

    What Is Not Warranted The warranty period is for a total of twelve • Exhaust system, driveline, steering, brak- Volvo warrants that your 2013 model year ing or suspension components, bumpers, (12) years. There is no mileage/kilometer limi- Volvo's original painted body sheet metal wheels, wheel covers, and mirrors.
  • Page 45 Volvo’s Corrosion Protection, Limited Warranty–U.S./Warranty–Canada Owner’s Obligations • repairs are performed to Volvo standards, • your Volvo retailer will identify the location Failure to make corrections of accident of a Volvo Certified Body and Paint Ser- damage, acts of nature, or to maintain the...

  • Page 46: Seat Belts And Supplemental Restraint Systems, Limited Warranty - U.s./Warranty - Canada

    Restraint System (SRS) installed in your ply to you. such as telephone calls, towing, lodging, 2013 model year vehicle will be performed car rental, or food, or other consequential free-of- charge during the warranty period For a complete description of Volvo's "Limi- damages except where required by law.

  • Page 47: Seat Belts: "Something We Believe In

    "it'll never happen to me!" Seat belts are an integral part of the safety system engineered into each Volvo. Volvo urges you and all adult occupants of your car to properly wear seat belts in all seating positions, and ensure that children...

  • Page 48: Emissions Warranties - U.s. And Canada

    Federal Clean Air Act, which was appli- car warranty to four (4) years or 50,000 miles/ ine Volvo parts. The car is certified to be in cable when the vehicle was manufactured. 80,000 kilometers, whichever occurs first, conformity with the appropriate U.S.
  • Page 49 Volvo parts or genuine sions and require scheduled replacement sented at a Volvo retail facility as a condition are warranted up to their first replacement Volvo remanufactured parts are used for...
  • Page 50 8 of this booklet), and tem (OBD). 2. the vehicle fails to conform at any time 2. Volvo may deny an Emission Perfor- during the first 24,000 miles/40,000 kilo- mance Warranty claim on the basis of meters or two (2) years (whichever oc-...
  • Page 51 Volvo Cars of Canada Corp. Customer Assistance Customer Relations Department 175 Gordon Baker Road Volvo wants to ensure that the Emission War- North York, Ontario M2H 2N7 1-(800) 663-8255 ranties are properly administered. If you do customerrelations@volvocars.com...
  • Page 52 Volvo retailer. To the extent ure is attributable to the vehicle owner or to required by any federal, state, or provincial...

  • Page 53: 2013 Emission Warranty Parts List - Federal - U.s. And Canada

    02 Warranty 2013 Emission Warranty Parts List - Federal - U.S. and Canada General information • Electronic Throttle Module NOTE • Oxygen Sensor The following are some items covered by the Model year 2013 vehicles with engine VIN • Brake Control Module...
  • Page 54 02 Warranty 2013 Emission Warranty Parts List - Federal - U.S. and Canada Catalyst Miscellaneous items used in above systems • Catalytic Converter* Manifolds, hoses, clamps, fittings, tubing, sealing gaskets or devices, pulleys, belts, • Exhaust manifold with close coupled cata-...

  • Page 55: Retailer Certification (For Id Only) - U.s

    Retailer Certification (For ID Only) - U.S. Ref: Title 40, Code of Federal Regula- tions, Section 85.2108 Your authorized Volvo retailer certifies that this Volvo vehicle conforms to all applicable emission standards of the U.S. Environmen- tal Protection Agency. This certification is based on: 1.

  • Page 56: California Emission Warranties

    If an emission-related part listed in this war- on your 2013 Volvo passenger vehicle. In booklet. ranty booklet, specially noted with coverage California, Connecticut, Maine, Massachu- for seven (7) years or 70,000 miles, is defec- Manufacturer’s Warranty Coverage...
  • Page 57 You are responsible for presenting your vehi- 103 South Main Street Oregon Department of Environmental Quality cle to a Volvo retailer as soon as a problem Waterbury, VT 05671-0402 811 SW 6th Avenue exists. The warranty repairs should be com-...

  • Page 58: Volvo's Emission System Warranty

    Where The Warranty Applies Island, Vermont and Washington only er or the initial date the vehicle is put into ser- This warranty applies to 2013 model year ve- vice, whichever occurs first. The emission Volvo Cars Of North America, LLC (“Volvo”...
  • Page 59 Servicing Volvo assumes no liability under this warran- Volvo will reimburse the owner for emergen- ty for parts other than genuine Volvo parts or cy repairs (including diagnosis) that are cov- It is recommended that any replacement genuine Volvo remanufactured parts. The ered under this warranty.
  • Page 60 02 Warranty Volvo’s Emission System Warranty Receipts and/or maintenance records cover- ing the performance of regular maintenance should, therefore, be retained in the event questions arise concerning maintenance.

  • Page 61: Inspection Program

    32 of this booklet have all emissions components covered for a period of fifteen 6. Parts other than genuine Volvo replace- (15) years or 150,000 miles. Volvo will pay for ment or remanufactured parts used for maintenance, repair or replacement af-...
  • Page 62 02 Warranty Inspection Program fecting components of the emission control system. 7. Any loss of time, inconvenience, loss of vehicle use or commercial loss.

  • Page 63: Limitations And Disclaimers

    Volvo does not authorize any individual or corporation to create for it any obligation, liability or other warranty in connection with this vehicle.

  • Page 64: 2013 Model Year Emission Parts List

    02 Warranty 2013 Model Year Emission Parts List California, Connecticut, Maine, The components listed in the chart below are miles/113,000 kilometers, whichever occurs Massachusetts, Maryland, New covered by the Long Term Defect and Perfor- first. Jersey, Oregon, Pennsylvania, Rhode mance Warranty for seven (7) years or 70,000...

  • Page 65: Partial Zero Emissions Vehicles

    02 Warranty Partial Zero Emissions Vehicles Defects and Performance Emissions Warranty Model year 2013 vehicles with engine VIN code 94 sold and registered in California, Connecticut, Maine, Massachusetts, Mary- land, New Jersey, New York, Rhode Island or Vermont are classified as Partial Zero Emis- sions (PZEV) vehicles.
  • Page 66 02 Warranty...
  • Page 67 MAINTENANCE RECORDS This booklet should always be kept in your vehicle along with all receipts and the customer copy of repair orders covering all services and repairs performed on your vehicle. These service records may be required as reference for future warranty work.
  • Page 68 North York, Ontario http://www.volvocars.com/us http://www.volvocanada.com 2013 Warranty and Maintenance Records Information W T Y 5 7 0 . 1 1 . 1 1 R e v. 1 1 / 1 1 © Volvo Cars of North America, LLC 2011 Printed in USA...

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2013 xc902013 series

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