Volvo 2011 Warranty And Maintenance Records Information
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Volvo 2011 Warranty And Maintenance Records Information

Volvo 2011 Warranty And Maintenance Records Information

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2011
U.S.A./Canada
WARRANTY AND MAINTENANCE RECORDS INFORMATION

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Summary of Contents for Volvo 2011

  • Page 1 2011 U.S.A./Canada WARRANTY AND MAINTENANCE RECORDS INFORMATION...
  • Page 2 Your Owner's Manual fully explains the functions, operation and comfort features of your Volvo. It should be reviewed by you and others who may have occasion to drive your Volvo. We wish you many years of safe and pleasurable driving in your new Volvo.

  • Page 3: Table Of Contents

    Retailer Certification (For ID Only) - U.S. .. 55 California Emission Warranties ....56 Volvo’s Emission System Warranty .... 58 Inspection Program ........61 Limitations and Disclaimers ....... 63 2011 Model Year Emission Parts List..64 Partial Zero Emissions Vehicles....65...
  • Page 4 Turbocharger Operating Tips .................. 13 Maintenance Service Operations................14 Maintenance/Service Records................17 Brake Fluid Changes ....................25 Speedometer/Odometer Replacement ..............27 Volvo Ownership Change Request (U.S. ONLY)............. 28 Volvo Owner Information Update Request (Canada only) ........29 Overseas Operations ....................31...
  • Page 5 SERVICE AND MAINTENANCE...

  • Page 6: 01 Service And Maintenance

    Volvo. In certain states, 1. Discuss the matter with the appropriate Volvo may be required to notify the consum- department manager at the retail facility er if the consumer is required to first resort to (Service Manager, Parts Manager, etc.).

  • Page 7: Mediation/Arbitration Program (For Canada Only)

    01 Service and Maintenance Mediation/Arbitration Program (for Canada only) If you feel that the efforts by Volvo and the re- tailer to resolve a factory-related vehicle ser- vice concern have been unsatisfactory, Volvo Cars of Canada Corp. participates in an im-...

  • Page 8: 2011 Service And Maintenance Requirements

    150,000 miles / 240,000 kilo- phisticated and intricate. meters, please consult your authorized Volvo XC90 Servicing your Volvo should be done at your retailer. The message "Time for regular maintenance" convenience. Therefore, plan to make your will display when the maintenance interval...
  • Page 9 01 Service and Maintenance 2011 Service and Maintenance Requirements Remember - you should always exercise your right to: • Receive an estimate of costs before any repair work is performed; • Receive prior notification of any additional repairs; • Receive a copy of the repair order, includ- ing those for warranty repairs;...

  • Page 10: Fuel Requirements

    Typical pump octane label nite gasoline fumes, resulting in fire and strongly linked to certain forms of cancer. injury. Volvo recommends premium fuel for best per- Many fuels contain benzene as a solvent. Un- formance, but using 87 octane or above will...
  • Page 11 New Vehicle Limited Warranty. Some U.S. and Canadian gasolines contain ability and fuel economy. If you are not sure Volvo allows the use of the following "oxygen- an octane enhancing additive called methyl- whether the gasoline contains deposit control ated"...

  • Page 12: Engine Oil

    GF-4, API SL, or ACEA A1/B1. Lower quality oils may not offer the same fuel economy, engine performance, or engine protection. Volvo recommends Castrol. Depending on your driving habits, premium or synthetic oils may provide superior fuel econ- omy and engine protection. Consult your Vol-...

  • Page 13: Turbocharger Operating Tips

    2. Do not use engine oil additives as they may adversely affect the engine. 3. Use correct oil specifications (API) rating grade SL. Volvo recommends the use of energy-conserving oils. Only oil of cor- rect viscosity rating may be used. Refer to "Oil Specifications"...

  • Page 14: Maintenance Service Operations

    PZEV vehicles. The timing belt and tensioner replacement interval for these vehicles only is 15 years or 150,000 miles / 240,000 km. For service intervals beyond 150,000 miles, consult your authorized Volvo retailer. Maximum replacement time interval for all engines except engine VIN codes 94 is 10 years.
  • Page 15 No power steering fluid check on S40, V50, C70 and C30 models. Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing automatic transmission fluid every 52,500 miles / 84,000 kilometers, only on vehicles used for towing, or when a message displays in the Instrument Panel Text Window.
  • Page 16 Tire inflator kit Check and replace parts or software, as required by Volvo Cars of North America, LLC, that are covered under the terms of the Volvo New Car Warranty. Recommended to replace at least once a year or more often in heavy traffic or dirty/dusty areas.

  • Page 17: Maintenance/Service Records

    Volvo when you insist on using only Vol- arise. vo Genuine Parts for all service, mainte- nance, and repairs performed on your vehi- cle.
  • Page 18 01 Service and Maintenance Maintenance/Service Records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 15,000/24,000 22,500/36,000 7,500/12,000 miles/km ____________________________ miles/km ____________________________ miles/km ____________________________ Date _______________________________ Date _______________________________ Date _______________________________ Mileage _____________________________ Mileage _____________________________ Mileage _____________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 19 01 Service and Maintenance Maintenance/Service Records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 37,500/60,000 45,000/72,000 30,000/48,000 miles/km ____________________________ miles/km ____________________________ miles/km ____________________________ Date _______________________________ Date _______________________________ Date _______________________________ Mileage _____________________________ Mileage _____________________________ Mileage _____________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 20 01 Service and Maintenance Maintenance/Service Records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 52,500/84,000 60,000/96,000 67,500/108,000 miles/km ____________________________ miles/km ____________________________ miles/km ____________________________ Date _______________________________ Date _______________________________ Date _______________________________ Mileage _____________________________ Mileage _____________________________ Mileage _____________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 21 01 Service and Maintenance Maintenance/Service Records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 75,000/120,000 82,500/132,000 90,000/144,000 miles/km ____________________________ miles/km ____________________________ miles/km ____________________________ Date _______________________________ Date _______________________________ Date _______________________________ Mileage _____________________________ Mileage _____________________________ Mileage _____________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 22 01 Service and Maintenance Maintenance/Service Records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 97,500/156,000 105,000/168,000 112,500/180,000 miles/km ____________________________ miles/km ____________________________ miles/km ____________________________ Date _______________________________ Date _______________________________ Date _______________________________ Mileage _____________________________ Mileage _____________________________ Mileage _____________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 23 01 Service and Maintenance Maintenance/Service Records Maintenance Service No. Maintenance Service No. Maintenance Service No. Carried out Carried out Carried out 120,000/192,000 127,500/204,000 135,000/216,000 miles/km ____________________________ miles/km ____________________________ miles/km ____________________________ Date _______________________________ Date _______________________________ Date _______________________________ Mileage _____________________________ Mileage _____________________________ Mileage _____________________________ Retailer Authorized Signature Retailer Authorized Signature...
  • Page 24 01 Service and Maintenance Maintenance/Service Records Maintenance Service No. Maintenance Service No. Carried out Carried out 142,500/228,000 150,000/240,000 miles/km ____________________________ miles/km ____________________________ Date _______________________________ Date _______________________________ Mileage _____________________________ Mileage _____________________________ Retailer Authorized Signature Retailer Authorized Signature ___________________________________ ___________________________________ Retailer Stamp Retailer Stamp Stamp Stamp...

  • Page 25: Brake Fluid Changes

    01 Service and Maintenance Brake Fluid Changes 6th Year 9th Year 3rd Year Carried out Carried out Carried out Date Date Date Odometer reading Odometer reading Odometer reading Service Manager´s Signature Service Manager´s Signature Service Manager´s Signature Retailer Stamp Retailer Stamp Retailer Stamp Stamp Stamp...
  • Page 26 01 Service and Maintenance Brake Fluid Changes 12th Year Carried out Date Odometer reading Service Manager´s Signature Retailer Stamp Stamp...

  • Page 27: Speedometer/Odometer Replacement

    01 Service and Maintenance Speedometer/Odometer Replacement Should it be necessary to have a speedome- ter/odometer replaced, information regarding this replacement must be recorded in the space provided on this page. (In some states/ provinces, legislation has been passed requiring this record.) Speedometer/Odometer Replacement Record Date Odometer reading at the time of...

  • Page 28: Volvo Ownership Change Request (U.s. Only)

    01 Service and Maintenance Volvo Ownership Change Request (U.S. ONLY) Just a click away Visit volvocars.us to register as a Volvo own- er. You will have immediate access to useful resources and also receive product informa- tion and special offers in the future. It’s a sim- ple way to stay informed and get even more out of your Volvo experience.

  • Page 29: Volvo Owner Information Update Request (Canada Only)

    The VIN is located on the top left side of dashboard or can be found on the vehicle registration card. ______________ _____________ ______________________ VIN (Vehicle Identification Number) Model Year Purchase date Language preference: Old address (This information is used by Volvo to update with your new address above:) English __________________________________________ ________ ___________________________________________ French First Name Initial Last name...
  • Page 30 01 Service and Maintenance PLACE STAMP HERE ATTN CUSTOMER SERVICE DEPARTMENT VOLVO CARS of CANADA CORP. 175 GORDON BAKER RD. NORTH YORK ONT M2H2N7...

  • Page 31: Overseas Operations

    Tourist and Diplomat Sales U.S. and Canadian specification vehicles sold The warranties provided in this booklet are for by Volvo TDS for ultimate use in the U.S. or 2011 Volvo passenger vehicles built to U.S. Canada and operating abroad are covered by...
  • Page 32 Retailer Certification (For ID Only) - U.S..............55 California Emission Warranties ................56 Volvo’s Emission System Warranty ................. 58 Inspection Program....................61 Limitations and Disclaimers ..................63 2011 Model Year Emission Parts List ..............64 Partial Zero Emissions Vehicles................65...
  • Page 33 WARRANTY...

  • Page 34: 02 Warranty

    Genuine Volvo accessories installed as retailer options, that are purchased as part of the new car sale, are covered for four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first. If purchased and installed by a Volvo retailer after the vehicle is retailed, the warranty is for the remaining period of the new car warranty or one year, whichever is greater.

  • Page 35: Things You Should Know About Your Volvo Warranties

    The Warranties described in this booklet ap- sult of defects in material or workmanship, Repairs required because of damage, mis- ply to new 2011 model year Volvo passenger and are brought to the attention of an autho- use, abuse, collision, normal wear and tear,...
  • Page 36 Volvo, will be performed on your ve- plant and the retailer facility. In the event you hicle. (This excludes upgrades of a cosmetic find any of these concerns when you receive nature which are made to the car over time.

  • Page 37: Volvo's 2011 New Vehicle Limited Warranty-U.s./New Vehicle Warranty-Canada

    02 Warranty Volvo’s 2011 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada What Is Warranted The Warranty Period—Four (4) years/ the New Vehicle Limited Warranty. If a Volvo- 50,000 Miles/80,000 Km approved accessory is installed by a Volvo re- Volvo warrants that repairs required to Volvo...
  • Page 38 02 Warranty Volvo’s 2011 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada Wear and Tear Items As part of your vehicle's normal service and maintenance requirements, certain parts may need to be replaced due to wear and tear. Since these parts are consumed at varying...
  • Page 39 02 Warranty Volvo’s 2011 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada Adjustments Coverage Battery Under the New Vehicle Limited Warranty, the Adjustments which are refinements to the original equipment battery installed in your original factory fittings and alignments, and 2011 Volvo is covered against defects in...
  • Page 40 02 Warranty Volvo’s 2011 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada What Is Not Warranted • Failures resulting from misuse, abuse, Glass negligence, overloading, modifications (in- Glass breakage, unless it occurs because of Tires cluding the electronic management sys- defects in material or workmanship.

  • Page 41: Limitations And Disclaimers

    Volvo shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. Volvo's liability, if any, for product(s) fur-...

  • Page 42: Genuine Volvo Replacement Parts And Accessories, Limited Warranty-U.s./Warranty-Canada

    Volvo. ditions and limitations. • Failures resulting from improper installa- Genuine Volvo Accessories tion of parts or accessories, a lack of maintenance or improper maintenance. If a Volvo-approved accessory is purchased and installed by a Volvo retailer as part of...
  • Page 43 02 Warranty Genuine Volvo Replacement Parts and Accessories, Limited Warranty–U.S./Warranty–Canada • Damage because of normal wear and tear. • The loss of vehicle use, loss of time, inconvenience, or other incidental charges such as telephone calls, towing, lodging, car rental, or food, and/or other conse- quential damages, except where required by law.

  • Page 44: Volvo's Corrosion Protection, Limited Warranty-U.s./Warranty-Canada

    What Is Not Warranted The warranty period is for a total of twelve • Exhaust system, driveline, steering, brak- Volvo warrants that your 2011 model year ing or suspension components, bumpers, (12) years. There is no mileage/kilometer limi- Volvo's original painted body sheet metal wheels, wheel covers, and mirrors.
  • Page 45 Volvo’s Corrosion Protection, Limited Warranty–U.S./Warranty–Canada Owner’s Obligations • repairs are performed to Volvo standards, • your Volvo retailer will identify the location Failure to make corrections of accident of a Volvo Certified Body and Paint Service damage, acts of nature, or to maintain the...

  • Page 46: Seat Belts And Supplemental Restraint Systems, Limited Warranty - U.s./Warranty - Canada

    Restraint System (SRS) installed in your ply to you. such as telephone calls, towing, lodging, 2011 model year vehicle will be performed car rental, or food, or other consequential free-of- charge during the warranty period For a complete description of Volvo's "Limita- damages except where required by law.

  • Page 47: Seat Belts: "Something We Believe In

    "it'll never happen to me!" Seat belts are an integral part of the safety system engineered into each Volvo. Volvo urges you and all adult occupants of your car to properly wear seat belts in all seating positions, and ensure that children...

  • Page 48: Emissions Warranties - U.s. And Canada

    Volvo was designed, built, and equipped to Volvo continues coverage under new car war- Volvo parts. The car is certified to be in con- conform at the time of sale to U.S. emission ranty to four (4) years or 50,000 miles/80,000 formity with the appropriate U.S.
  • Page 49 Volvo parts or genuine sions and require scheduled replacement a Volvo retail facility as a condition of reim- are warranted up to their first replacement Volvo remanufactured parts are used for...
  • Page 50 8 of this booklet), and (OBD). 2. the vehicle fails to conform at any time 2. Volvo may deny an Emission Perfor- during the first 24,000 miles/40,000 kilo- mance Warranty claim on the basis of an meters or two (2) years (whichever oc-...
  • Page 51 2000 Traverwood Drive Ann Arbor, MI 48105 Customer Assistance Volvo wants to ensure that the Emission War- In Canada ranties are properly administered. If you do not receive the warranty service to which you Volvo Cars of Canada Corp.
  • Page 52 Volvo retailer. To the extent required by any federal, state, or provincial law, whether statutory or common law, a vehicle manufac-...

  • Page 53: 2011 Emission Warranty Parts List - Federal - U.s. And Canada

    02 Warranty 2011 Emission Warranty Parts List - Federal - U.S. and Canada General information • Spark Plugs Engine Cooling System • Knock Sensor • Coolant Thermostat The following are some items covered by the • Crankshaft Position Sensor Emission Warranty for two (2) years or •...
  • Page 54 02 Warranty 2011 Emission Warranty Parts List - Federal - U.S. and Canada Turbocharger • Turbocharger Assembly including Waste- gate • Turbo Control Valve • Charge Air Cooler Automatic Transmission • Transmission Control Module Hardware and Software Continuously Variable Valve Timing •...

  • Page 55: Retailer Certification (For Id Only) - U.s

    Retailer Certification (For ID Only) - U.S. Ref: Title 40, Code of Federal Regula- tions, Section 85.2108 Your authorized Volvo retailer certifies that this Volvo vehicle conforms to all applicable emission standards of the U.S. Environmen- tal Protection Agency. This certification is based on: 1.

  • Page 56: California Emission Warranties

    California's stringent anti-smog standards. will be made by Volvo to ensure that your Volvo must warrant the emission control sys- vehicle passes the inspection. This is your...
  • Page 57 You are responsible for presenting your vehi- 103 South Main Street Oregon Department of Environmental Quality cle to a Volvo retailer as soon as a problem Waterbury, VT 05671-0402 811 SW 6th Avenue exists. The warranty repairs should be com-...

  • Page 58: Volvo's Emission System Warranty

    Where The Warranty Applies vania, Rhode Island, Vermont and or the initial date the vehicle is put into ser- This warranty applies to 2011 model year ve- Washington only vice, whichever occurs first. The emission hicles originally sold by Volvo Cars of North...
  • Page 59 Repairs, adjustments, and service covered by sented at a Volvo retailer as a condition of lishment or individual. He/she may also this warranty will be performed by any autho-...
  • Page 60 02 Warranty Volvo’s Emission System Warranty Receipts and/or maintenance records cover- ing the performance of regular maintenance should, therefore, be retained in the event questions arise concerning maintenance.

  • Page 61: Inspection Program

    Volvo. period of use of seven (7) years/70,000 miles, to an authorized Volvo retailer to have the re- the authorized Volvo dealer will repair or re- 4. The use of fuel and/or oil or other fluids pairs completed at no cost for parts, labor, place only those parts listed on page 64.
  • Page 62 02 Warranty Inspection Program fecting components of the emission con- trol system. 7. Any loss of time, inconvenience, loss of vehicle use or commercial loss.

  • Page 63: Limitations And Disclaimers

    Volvo does not authorize any individual or corporation to create for it any obligation, liability or other warranty in connection with this vehicle.

  • Page 64: 2011 Model Year Emission Parts List

    02 Warranty 2011 Model Year Emission Parts List California, Connecticut, Maine, The components listed in the chart below are Maryland, Massachusetts, New Jersey, covered by the Long Term Defect and Perfor- New Mexico, Oregon, Pennsylvania, mance Warranty for seven (7) years or...

  • Page 65: Partial Zero Emissions Vehicles

    02 Warranty Partial Zero Emissions Vehicles Defects and Performance Emissions Warranty Model year 2011 vehicles with engine VIN code 94 sold and registered in California, Connecticut, Maine, Maryland, Massachu- setts, New Jersey, New Mexico, Rhode Island or Vermont are classified as Partial Zero Emissions (PZEV) vehicles.
  • Page 66 02 Warranty...
  • Page 67 MAINTENANCE RECORDS This booklet should always be kept in your vehicle along with all receipts and the customer copy of repair orders covering all services and repairs performed on your vehicle. These service records may be required as reference for future warranty work.
  • Page 68 North York, Ontario http://www.volvocars.com/us http://www.volvocanada.com 2011 Warranty and Maintenance Records Information W T Y 5 7 0 . 0 1 . 1 0 R e v. 0 1 / 1 0 © Volvo Cars of North America, LLC 2010 Printed in USA...

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