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If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Owner’s Manual, Navigation/Uconnect Manuals or Warranty Booklet by calling ® 1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada) or by contacting your dealer. IMPORTANT This User Guide is intended to familiarize you with the important features of your vehicle.
INTRODUCTION/WELCOME WELCOME FROM CHRYSLER GROUP LLC Congratulations on selecting your new Chrysler Group LLC vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality - all essen- tials that are traditional to our vehicles. Your new Chrysler Group LLC vehicle has characteristics to enhance the driver's control under some driving conditions.
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If your symptoms persist, please see an authorized dealer. CHRYSLER, DODGE, JEEP, RAM TRUCK, SRT, ATF+4, MOPAR and Uconnect are registered trademarks of Chrysler Group LLC.
CONTROLS AT A GLANCE DRIVER COCKPIT 1. Power Mirrors 2. Headlight Switch pg. 17 3. Instrument Cluster/Electronic Vehicle Information Center (EVIC) Display pg. 6 4. Wiper/Washer pg. 18 5. Transmission Shifter 6. Audio System (Touchscreen Radio Shown) pg. 22 7. Clip Board 8.
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CONTROLS AT A GLANCE 12. Power Outlet pg. 38 13. USB Port (Charging Only) 14. SWITCH PANEL • Front Fog Lights • Electronic Stability Control (ESC) OFF pg. 57 • Hazard Warning Switch • Central Door Lock Switch 15. Storage — If Equipped 16.
GETTING STARTED KEY FOB Locking And Unlocking The Doors • Press the LOCK button once to lock all the doors. Press the UNLOCK button once to unlock the driver’s door only and twice within five seconds to unlock all the doors. •...
GETTING STARTED • The seat belts for both front seating positions are equipped with pretensioning devices that are designed to remove slack from the seat belt in the event of a collision. • A deployed pretensioner or a deployed air bag must be replaced immediately. WARNING! In a collision, you and your passengers can suffer much greater injuries if you are not buckled up properly.
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GETTING STARTED WARNING! • Relying on the air bags alone could lead to more severe injuries in a collision. The air bags work with your seat belt to restrain you properly. In some collisions, the air bags won't deploy at all. Always wear your seat belts even though you have air bags.
GETTING STARTED FRONT SEATS Height Adjustment • The height adjusting levers are located on the center outboard side of the seat. • Lift up on the front lever to adjust the front of the seat up or down. • Lift up on the rear lever to adjust the rear of the seat up or down.
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GETTING STARTED Air Seat Adjustment • The seat is equipped with a mechani- cal spring system and hydraulic shock absorber to ensure maximum comfort and safety. The system of springs also effectively absorbs impact from un- even road surfaces. • Use the weight adjustment knob to set the required setting based on body weight, with settings between 88 lbs (40 kg) and 286 lbs (130 kg).
GETTING STARTED WARNING! • Adjusting a seat while the vehicle is moving is dangerous. The sudden movement of the seat could cause you to lose control. The seat belt might not be properly adjusted, and you could be severely injured or killed. Only adjust a seat while the vehicle is parked.
GETTING STARTED WARNING! • Persons who are unable to feel pain to the skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaus- tion or other physical conditions must exercise care when using the seat heater. It may cause burns even at low temperatures, especially if used for long periods of time.
OPERATING YOUR VEHICLE ENGINE BREAK-IN RECOMMENDATIONS • A long break-in period is not required for the engine and drivetrain (transmission and axle) in your vehicle. • Drive moderately during the first 300 miles (500 km). After the initial 60 miles (100 km), speeds up to 50 or 55 mph (80 or 90 km/h) are desirable.
OPERATING YOUR VEHICLE MANUAL CLIMATE CONTROLS Air Recirculation /Max A/C • Use Recirculation for maximum A/C operation. • For window defogging, turn the Recirculation button off. • Recirculation is not allowed in defrost. • Recirculation is allowed in floor mode and defrost/floor (mix modes) for approxi- mately five minutes.
OPERATING YOUR VEHICLE TURN SIGNALS/HEADLIGHTS/HIGH BEAMS LEVER 1 — High Beams 2 — Headlights 3 — Turn Signals Turn Signals/Lane Change Assist • Tap the lever up or down once and the turn signal (right or left) will flash three times and automatically turn off.
OPERATING YOUR VEHICLE WIPER/WASHER LEVER 1 — Mist 2 — Intermittent, Low And High 3 — Washer • The Wiper/Washer Lever is located on the right side of the steering column. Front Wipers Intermittent, Low And High Operation • Push the lever downward to the first detent and rotate the center ring to use one of the four intermittent wiper settings.
OPERATING YOUR VEHICLE SPEED CONTROL 1 — Set/Accel 2 — On/Off 3 — Resume 4 — Decel • The Speed Control Lever is located on the left side of the steering column. Cruise ON/OFF • Rotate the center ring upward on the electronic speed control lever to turn the system ON.
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OPERATING YOUR VEHICLE Accel/Decel To Increase Speed • When the Electronic Speed Control is set, you can increase speed by tapping the Speed Control lever up (+). • The speed increment shown is dependant on the speed of U.S. (mph) or Metric (km/h) units: U.S.
OPERATING YOUR VEHICLE Cancel • A soft tap on the brake pedal, pushing the RES button, or normal brake pressure while slowing the vehicle will deactivate the Speed Control without erasing the set speed memory. • Rotating the center ring upward to turn the system OFF or turning the ignition switch OFF erases the set speed memory.
ELECTRONICS IDENTIFYING YOUR RADIO Uconnect® RH3 • Single Din Mono-Chromatic • Manual Three-Knob Climate Control Uconnect® RH3 Uconnect® 5.0 • 5” Color Touchscreen • Manual Three-Knob Climate Control Uconnect® 5.0...
ELECTRONICS Uconnect® RH3 Enable Or Disable Clock 1. Press the DISP button for more than two seconds to enable or disable the Clock. 2. When this function is enabled, the display shows the message "CLK ON" and the clock is displayed whenever the ignition is On, even with the radio Off. In 10 seconds if no radio key is pressed, the display returns to the clock.
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ELECTRONICS Balance, Fade, Loudness, Bass And Treble • Pressing the AUDIO button for less than two seconds accesses an audio function. • Pressing AUDIO more than once accesses other functions (e.g. Bass, Treble, Balance, Fader, Loudness and Bass). If this key is not pressed again for five seconds or the ROTARY is pressed, the display returns to the previously selected view and the adjustments made is saved.
ELECTRONICS Uconnect® 5.0 Clock Setting 1. To start the clock setting procedure, press the SETTINGS hard-key on the right side of the display, then “Clock & Date” soft-key, and then “Set Time & Format” soft-key. Select the up or down arrows as appropriate. 2.
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ELECTRONICS Balance/Fade • Touch the “Balance/Fade” soft-key to adjust the sound from the speakers. Use the “arrow” soft-keys to adjust the sound level from the front and rear or right and left side speakers. Touch the Center “C” soft-key to reset the balance and fade to the factory setting.
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ELECTRONICS Store Radio Presets • When you are receiving a station that you wish to commit into memory, touch and hold the desired numbered soft-key for more than two seconds, or until you hear a confirmation beep. • The Radio stores up to 12 presets in each of the Radio modes. Four presets are visible at the top of the radio screen.
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ELECTRONICS USB/Audio Jack (AUX)/Bluetooth® Operation USB/iPod® • The USB Input and Auxiliary Jack is located on the instrument panel left of the radio (driver’s lower right). • USB/iPod ® Mode is entered by either inserting a USB Jump Drive or an iPod ®...
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ELECTRONICS Navigation If your vehicle is equipped with Navigation, there will be a NAV hard-key in place of the COMPASS hard-key. See your Uconnect ® Supplement manual or www.ramtrucks.com/promaster for additional information. Uconnect® Phone (Bluetooth® HANDS FREE CALLING) • If the Uconnect ®...
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ELECTRONICS Complete The Pairing Procedure • When prompted on the phone, verify with radio password shown on the Uconnect ® Screen. • If your phone asks you to accept a connection request from Uconnect ® , select “Yes.” If available, check the box telling it not to ask again – that way your phone automatically connects each time you start the vehicle.
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ELECTRONICS Phonebook • Uconnect ® radios automatically downloads your phonebook from your paired phone, if this feature is supported by your phone. Entries are updated each time that the phone is connected. If your phone book entries do not appear, check the settings on your phone.
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ELECTRONICS WARNING! • Any voice commanded system should be used only in safe driving conditions following applicable laws regarding phone use. Your attention should be focused on safely operating the vehicle. Failure to do so may result in a collision causing you and others to be severely injured or killed. •...
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ELECTRONICS • Speak normally, without pausing, just as you would speak to a person sitting a few feet/meters away from you. • Ensure that no one other than you is speaking during a Voice Command period. Steering Wheel Buttons • You can control many of your radio features using your voice. Press either the VR or Phone Pick Up button on your steering wheel.
ELECTRONICS While In: Voice Command Example: PHONE “Search for John Smith” (any contact Call Management name in address book) “Show (display list) contacts” Forward one of 18 pre-formatted SMS messages to incoming calls/text messages: “Yes.” “No.” “Okay.” “I can’t talk right now.” “Call me.”...
ELECTRONICS ELECTRONIC VEHICLE INFORMATION CENTER (EVIC) • The EVIC features a driver interactive display that is located in the instru- ment cluster. Pressing the controls on the left side of the steering column allows the driver to select vehicle in- formation and Personal Settings.
ELECTRONICS Uconnect® Customer Programmable Features • The Uconnect system allows you to access Customer Programmable feature ® settings such as Display, Clock & Date, Safety/Assistance, Lights, Doors & Locks, Audio, Phone/Bluetooth , SiriusXM Setup and Restore Default Settings through ® soft-keys.
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ELECTRONICS • Power outlets are designed for accessory plugs only. Do not insert any other object in the power outlet as this will damage the outlet and blow the fuse. Improper use of the power outlet can cause damage not covered by your new vehicle warranty.
UTILITY RECREATIONAL TOWING (BEHIND MOTORHOME, ETC.) Towing This Vehicle Behind Another Vehicle Wheels OFF the Gasoline Engine Diesel Engine Towing Condition Ground All Models All Models NOT ALLOWED Flat Tow NONE Trans In NEUTRAL Front Dolly Tow NOT ALLOWED Rear Trans In NEUTRAL On Trailer •...
DIESEL DIESEL ENGINE BREAK-IN RECOMMENDATIONS The diesel engine does not require a break-in period due to its construction. Normal operation is allowed, providing the following recommendations are followed: • Warm up the engine before placing it under load. • Do not operate the engine at idle for prolonged periods. •...
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DIESEL CAUTION! If the “Generic Warning Light” remains on and a “Service Fuel Filter” message displays, DO NOT START engine before you drain the water from the fuel filter housing to avoid engine damage. Please see your authorized dealer for draining the fuel filter/water separator and fuel filter replacement.
DIESEL NOTE: The engine and transmission block heater cord is a factory installed option. If your vehicle is not equipped, heater cords are available from your authorized MOPAR ® dealer. • A 12 Volt heater built into the fuel filter housing aids in preventing fuel gelling. It is controlled by a built-in thermostat.
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DIESEL • At low speeds you may hear mechanical noises similar to a manual transmission as the transmission changes gears. These noises are normal and will not damage the transmission. • Very aggressive driving may result in some clutch odor. A warning message will display in the EVIC if cool down actions are needed.
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DIESEL • To drive, start the engine, then move the shift lever from NEUTRAL (N) to the DRIVE (D) position for automatic mode, the MANUAL (M) position for manual mode, or the REVERSE (R) position. • Only shift into DRIVE (D) or REVERSE (R) when the accelerator pedal is re- leased and the vehicle is stopped.
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DIESEL MESSAGE DESCRIPTION Clutch Overheating This message appears, together with a buzzer, when the clutch overheats. In this situation, limit stop and go driving and gear shifts or if necessary stop the vehicle and turn the engine off to allow the clutch to cool.
DIESEL MESSAGE DESCRIPTION Press Brake Pedal This message is shown in the display together with an acoustic signal, when the brake pedal is not pressed during a starting attempt. Press Brake Shift to This message appears, after the door opening, to remind to N key to start Press the Brake pedal and shift the lever in N to permit the cranking.
DIESEL Exhaust System — Regeneration In Process Exhaust Filter Full • Indicates that the Diesel Particulate Filter (DPF) is self-cleaning. Maintain your current driving condition until regeneration is completed. Exhaust System — Regeneration Completed • Indicates that the Diesel Particulate Filter (DPF) self-cleaning is completed. If this message is displayed, you will hear one chime to assist in alerting you of this condition.
DIESEL ADDING FUEL • The fuel cap is located behind the fuel filler door on the left side of the vehicle. • When the fuel nozzle “clicks” or shuts off, the fuel tank is full. 1 — Diesel Fuel Fill Location 2 —...
DIESEL DIESEL EXHAUST FLUID • Diesel Exhaust Fluid (DEF) sometimes known simply by the name of its active component, UREA – is a key component of selective catalytic reduction (SCR) systems, which help diesel vehicles meet stringent emission regulations. DEF is a liquid reducing agent that reacts with engine exhaust in the presence of a catalyst to convert smog-forming nitrogen oxides (NOx) into harmless nitrogen and water vapor.
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DIESEL Adding Diesel Exhaust Fluid • The DEF low level message (located in the EVIC) will display when the DEF level is low. • Completely fill the DEF tank through the diesel exhaust fluid fill location (located behind the fuel door) at every maintenance interval or before if prompted by the Electronic Vehicle Information Center (EVIC).
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DIESEL CAUTION! • To avoid DEF spillage and overfilling, do not “top off” the DEF tank after filling. • When DEF is spilled, clean the area immediately with water or a mild solvent. • DO NOT OVERFILL. DEF will freeze below 12 degrees F (-11 degrees C). The DEF system is designed to work in temperatures below the DEF freezing point, however, if the tank is overfilled and freezes, the system could be damaged.
WHAT TO DO IN EMERGENCIES ROADSIDE ASSISTANCE • Dial toll-free 1-800-521-2779 for U.S. Residents or 1-800-363-4869 for Cana- dian Residents. • Provide your name, vehicle identification number, license plate number, and your location, including the telephone number from which you are calling. •...
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WHAT TO DO IN EMERGENCIES - Electronic Stability Control (ESC) OFF Indicator Light • This light indicates the ESC system has been turned off by the driver. Partial Off This mode is entered by momentarily pressing the ESC Off switch. This mode is intended for times when a more spirited driving experience is desired.
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WHAT TO DO IN EMERGENCIES possible, and inflate them to the proper pressure. Driving on a significantly under-inflated tire causes the tire to overheat and can lead to tire failure. Under-inflation also reduces fuel efficiency and tire tread life, and may affect the vehicle’s handling and stopping ability.
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WHAT TO DO IN EMERGENCIES BRAKE - Brake Warning Light • The Brake Warning light illuminates when there is either a system malfunction or the parking brake is applied. If the light is on and the parking brake is not applied, it indicates a possible brake hydraulic malfunction, brake booster problem or an Anti-Lock Brake System problem.
WHAT TO DO IN EMERGENCIES IF YOUR ENGINE OVERHEATS • In any of the following situations, you can reduce the potential for overheating by taking the appropriate action. • On the highways — slow down. • In city traffic — while stopped, shift the transmission to NEUTRAL, but do not increase engine idle speed.
WHAT TO DO IN EMERGENCIES JACKING AND TIRE CHANGING Jack Location • The jack and jack tools are stored under the front passenger seat. Removing The Spare Tire • Remove the spare tire before attempting to jack up the vehicle. •...
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WHAT TO DO IN EMERGENCIES Preparations 1. Park the vehicle on a firm, level surface as far from the edge of the roadway as possible. Avoid icy or slippery areas. 2. Turn on the Hazard Warning flasher. 3. Set the parking brake. 4.
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WHAT TO DO IN EMERGENCIES Instructions 1. Remove the spare tire, jack and tools from storage. 2. Using the wheel wrench, loosen, but do not remove, the wheel bolts by turning them counterclockwise one turn while the wheel is still on the ground.
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WHAT TO DO IN EMERGENCIES 4. There are two jack engagement points on the vehicle for the front and rear tires. The front tire jacking location is located behind the front tire and in front of the drivers door. The rear tire jacking location is located in front of the rear tire and front of the leaf spring mount.
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WHAT TO DO IN EMERGENCIES Wheel Bolts • All wheel bolts should be tightened occasionally to eliminate the possibility of the bolts loosening unintentionally. • This is especially important during the first few hundred miles/kilometers of operation to allow the wheel bolts to become properly set. •...
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WHAT TO DO IN EMERGENCIES WARNING! • Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to avoid the danger of being hit when operating the jack or changing the wheel. •...
WHAT TO DO IN EMERGENCIES JUMP-STARTING Preparations For Jump-Starting NOTE: Only use the recommended jump starting location. • The vehicle’s jump starting locations are located under the hood in the en- gine compartment on the driver’s side. • The Remote Positive (+) Post is covered with a protective cap located on the side of the Front Power Distribution Center.
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WHAT TO DO IN EMERGENCIES 3. Disconnect the positive end (+) of the jumper cable from the positive (+) post of the booster battery. 4. Disconnect the opposite end of the positive (+) jumper cable from the remote positive (+) post of the discharged vehicle. 5.
WHAT TO DO IN EMERGENCIES SHIFT LEVER OVERRIDE If a malfunction occurs and the shift lever cannot be moved out of the PARK position, you can use the following procedure to temporarily move the shift lever: 1. Turn the engine off. 2.
WHAT TO DO IN EMERGENCIES NOTE: If your vehicle is equipped with Electronic Stability Control (ESC) then press the "ESC Off" switch, to place the Electronic Stability Control (ESC) system in "Partial Off" mode, before rocking the vehicle. CAUTION! Revving the engine or spinning the wheels too fast may lead to transmission overheating and failure.
MAINTAINING YOUR VEHICLE OPENING THE HOOD 1. Open the drivers door to gain access to the hood release lever. Pull the hood release lever located on the side of the instrument panel. 2. Move to the outside of the vehicle, reach into the opening beneath the center of the hood and push the safety latch lever to the right to release it,...
MAINTAINING YOUR VEHICLE FLUIDS AND CAPACITIES Component Fluid, Lubricant, or Genuine Part Capacities We recommend you use MOPAR Antifreeze/Coolant ® 10 Year/150,000 Mile Formula Engine Coolant – OAT (Organic Additive Technol- 10.5 Quarts (10 Liters) 3.6L Engine ogy) meeting the requirements of Chrysler Material Standard MS-12106.
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MAINTAINING YOUR VEHICLE Diesel Versions Component Fluid, Lubricant, or Genuine Part Capacities We recommend you use MOPAR ® Antifreeze/Coolant 10 Year/150,000 Mile Formula Engine Coolant – OAT (Organic Additive Technol- 12.7 Quarts (12 Liters) 3.0L Diesel Engine ogy) meeting the requirements of Chrysler Material Standard MS-12106.
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MAINTAINING YOUR VEHICLE Component Fluid, Lubricant, or Genuine Part Capacities Use good quality diesel fuel from a reputable supplier in your vehicle. Federal law requires that you must fuel this vehicle with Ultra Low Sulfur Highway Diesel fuel (15 ppm Sulfur maximum) and prohibits the use of Low Sulfur Highway Diesel fuel (500 ppm Sulfur...
MAINTAINING YOUR VEHICLE CAUTION! • Mixing of engine coolant (antifreeze) other than specified Organic Additive Technology (OAT) engine coolant (antifreeze), may result in engine damage and may decrease corrosion protection. Organic Additive Technology (OAT) engine coolant is different and should not be mixed with Hybrid Organic Additive Technology (HOAT) engine coolant (antifreeze) or any “globally compatible”...
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MAINTAINING YOUR VEHICLE NOTE: Under no circumstances should oil change intervals exceed 10,000 miles (16,000 km) or twelve months, whichever comes first. Severe Duty All Models Change Engine Oil at 4,000 miles (6,500 km) if the vehicle is operated in a dusty and off road environment.
MAINTAINING YOUR VEHICLE MAINTENANCE SCHEDULE — DIESEL ENGINE Your vehicle is equipped with an automatic oil change indicator system. The oil change indicator system will remind you that it is time to take your vehicle in for scheduled maintenance. Based on engine operation conditions, the oil change indicator message will illuminate in the instrument cluster.
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MAINTAINING YOUR VEHICLE MAINTENANCE SCHEDULE — B6 TO B20 BIODIESEL NOTE: • Under no circumstances should oil change intervals exceed 10,000 miles (16 093 km) or six months, whichever comes first. • The owner is required to monitor mileage for B6-B20 biodiesel, the automatic oil change indicator system does not reflect the use of biofuels.
MAINTAINING YOUR VEHICLE FUSES Underhood Fuses • The Power Distribution Center (fuses) is located on the right side of the engine compartment. This center contains cartridge fuses, mini-fuses and relays. Cavity Maxi Fuse Mini Fuse Description 40 Amp Orange ESC Pump 20 Amp Yellow Starter Relay 3.6L (3.6 Gasoline...
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MAINTAINING YOUR VEHICLE Cavity Maxi Fuse Mini Fuse Description Secondary Loads, ECM 20 Amp Yellow (3.0 Diesel Engine) KL30 ECM, KL30 Main Relay 7.5 Amp Brown Coil (3.6 Gasoline Engine) KL30 MTA, KL30 ECM, KL30 7.5 Amp Brown Main Relay Coil (3.0 Diesel Engine) 7.5 Amp Brown A/C Compressor (If Equipped)
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MAINTAINING YOUR VEHICLE Interior Fuses • The interior fuse panel is part of the Body Control Module (BCM) and is located on the driver's side under the instrument panel. Cavity Mini Fuse Description 10 Amp Red Right Low Beam 10 Amp Red Left Low Beam 5 Amp Beige INT/A...
MAINTAINING YOUR VEHICLE TIRE PRESSURES • Check the inflation pressure of each tire, including the spare tire, at least monthly and inflate to the recommended pressure for your vehicle. • The tire pressures recommended for your vehicle are found on the “Tire and Loading Information”...
MAINTAINING YOUR VEHICLE WHEEL AND WHEEL TRIM CARE • All wheels and wheel trim, especially aluminum and chrome plated wheels, should be cleaned regularly with a mild soap and water to prevent corrosion. • To remove heavy soil and/or excessive brake dust, use MOPAR ®...
• A street address is required when ordering manuals (no P.O. Boxes). • The Owner's Manual and User Guide electronic files are also available on the Chrysler, Jeep, Ram Truck, Dodge and SRT websites. • Click on the “For Owners” tab, select “Owner/Service Manuals”, then select your...
CUSTOMER ASSISTANCE REPORTING SAFETY DEFECTS IN THE UNITED STATES • If you believe that your vehicle has a defect that could cause a collision or cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying the manufacturer. •...
MOPAR® ACCESSORIES AUTHENTIC ACCESSORIES BY MOPAR® • The following highlights just some of the many Authentic Ram Accessories by MOPAR ® featuring a fit, finish, and functionality specifically for your Ram Promaster. • In choosing Authentic Accessories you gain far more than expressive style,...
• How to use the power outlet? pg. 38 UTILITY • How do I know how much I can tow with my Ram ProMaster? pg. 40 WHAT TO DO IN EMERGENCIES • What do I do if my TPMS warning light is blinking? pg. 57 •...
This guide has been prepared to help you get quickly acquainted with your new RAM and to provide a convenient reference source for common questions. However, it is not a substitute for your Owner’s Manual. For complete operational instructions, maintenance procedures and important safety messages, please consult your Owner’s Manual,...
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Download a free electronic copy of the Owner’s Manual or Warranty Booklet by visiting the Owners tab at: www.ramtrucks.com (U.S.) or www.ramtruck.ca (Canada). 14VF-926-AA RAM ProMaster Second Edition User Guide...
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