Troubleshooting - Axis 205 Installation Manual

AXIS 205 Network Camera

Troubleshooting

This section provides information on how to solve problems you might experience with
your AXIS 205 Network Camera.
Problems, Possible Causes and Remedial Actions
Symptoms
The AXIS 205 cannot be
accessed via a browser after
installing with the Axis
Internet Dynamic DNS
service.
The AXIS 205 cannot be
accessed from a browser
after setting the IP address
manually.
The AXIS 205 works locally,
but not externally.
After successful registration
at the Axis Internet Dynamic
DNS service, the camera
stops being accessible via its
registered DNS name.
The Power indicator is not
constantly lit.
The Status and Network
indicators flash every 0.5
seconds.
No image using Refresh
and/or slow updating of
images.
Blurry imgaes.
Noisy images.
Possible causes
Faulty power or network
connection.
A proxy server is preventing
communication with the Axis
Internet Dynamic DNS
service, and the camera has
not been correctly registered.
The IP address is already in
use by another device.
The IP address is not located
on the same subnet as the
one for the workstation from
which you are setting the IP
address.
Possible problem with your
proxy server.
Faulty connection.
Firewall protection
Default routers required.
Subnet mask not specified.
The option for automatically
updating the Axis Dynamic
Server on IP address change
has been disabled, and the IP
address has changed.
Faulty or incorrect power
supply.
Hardware failure.
Too many simultaneous
users.
Poor focus.
Insufficient light.
Remedial actions
Check that the power indicator shows steady green and that the
network indicator LED flashes intermittently, either orange or
green. Check all cables and connections. Try Pinging the camera's
IP address (see the next page), and/or use the same network cable
to Ping some other known unit on your network.
Check with your network administrator if a proxy server is blocking
access. A proxy server should be configured to allow the AXIS 205
to access the Axis Internet Dynamic DNS service via HTTP. After
correctly configuring the proxy server, please reinstall the camera
and try again. See also page 4.
Disconnect the camera from the network. Run the Ping utility (as
described below) and follow the appropriate recommendations.
If Ping returns "Destination host unreachable", the diagnosis is
probably correct. If the IP addresses for the camera and your
workstation are on different subnets, you will not be able to set the
IP address. Please contact your network administrator for advice.
In Windows, you can check the IP address and subnet mask used
for your workstation by typing the following in a Command
prompt: ipconfig /all (Win 2000, Win XP), or winipcfg (other
Windows versions).
Try disabling the proxy default in your browser.
See the first item above.
Check the Internet firewall with your system administrator.
Check if the default router settings need to be configured.
Add the subnet mask in the network settings.
Press the control button again to re-register the camera at the
AXIS Dynamic DNS Service. Follow the installation instructions.
This will re-enable automatic updates to the DNS service.
Verify that you are using the correct Axis power supply.
Contact your Axis reseller.
Reduce the maximum number of simultaneous viewers, in System
Options > Users. Alternatively, reduce the frame rate allowed to
each viewer, in Video & Image > Image Settings.
Refocus the camera. See page 6.
Increase lighting at the point of installation. Camera performance
is best in the range 100-3.000 lux.
Troubleshooting
7