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Lexmark W850 User Manual

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Download this manual See also: Driver Manual, User Manual
W850
User's Guide
December 2012
www.lexmark.com
Machine type(s):
4024
Model(s):
110

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Table of Contents
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Summary of Contents for Lexmark W850

  • Page 1 W850 User's Guide December 2012 www.lexmark.com Machine type(s): 4024 Model(s):...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Learning about the printer................7 Thank you for choosing this printer!......................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................9 Understanding the printer control panel....................10 Minimizing your printer's environmental impact........12 Saving paper and toner...........................12 Saving energy............................12 Reducing printer noise..........................13 Recycling..............................14...
  • Page 3 Contents Loading the multipurpose feeder......................51 Loading letter‑ or A4‑size paper in the short‑edge orientation..............54 Linking and unlinking trays........................55 Paper and specialty media guidelines............58 Paper guidelines............................58 Supported paper sizes, types, and weights.....................60 Printing......................65 Printing a document..........................65 Printing on specialty media........................65 Printing confidential and other held jobs....................69 Printing from a mobile device.........................71 Printing from a flash drive........................72 Printing information pages........................73...
  • Page 4 Contents Administrative support................134 Finding advanced networking and administrator information.............134 Using the Embedded Web Server......................134 Checking the virtual display........................134 Checking the device status........................135 Setting up e‑mail alerts.........................135 Viewing reports.............................135 Restoring the factory default settings....................136 Troubleshooting..................137 Solving basic problems..........................137 Understanding printer messages......................137 Clearing jams............................152 Solving printing problems........................176 Solving option problems........................180...

  • Page 5: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended. CAUTION—POTENTIAL INJURY: This product uses a laser.
  • Page 6 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.

  • Page 7: Learning About The Printer

    Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web • Connecting the printer site at http://support.lexmark.com. •...

  • Page 8: Selecting A Location For The Printer

    Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.

  • Page 9: Printer Configurations

    Learning about the printer 460 mm (18.1 in.) 640 mm (25.2 in.) 460 mm (18.1 in.) 200 mm (7.9 in.) 1724 mm (67.9 in.) Printer configurations Basic model Standard exit bin Printer control panel Standard tray (Tray 1) Standard tray (Tray 2) Multipurpose feeder...

  • Page 10: Understanding The Printer Control Panel

    Learning about the printer Configured model Bridge unit assembly Finisher Printer control panel Optional 500‑sheet trays (Tray 3 and Tray 4 or 2,000‑sheet dual input trays) Standard 500‑sheet trays (Tray 1 and Tray 2) Optional 2,000‑sheet high capacity feeder (Tray 5) Multipurpose feeder Duplex unit Understanding the printer control panel...
  • Page 11 Learning about the printer Item Description Back button Returns the display to the previous screen Display Shows messages that communicate the status of the printer Indicator light • Off—The power is off. • Blinking green—The printer is warming up, processing data, or printing. •...

  • Page 12: Minimizing Your Printer's Environmental Impact

    Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.

  • Page 13: Reducing Printer Noise

    Minimizing your printer's environmental impact To increase or decrease the number of minutes before the printer enters Power Saver mode, do one of the following: Using the Embedded Web Server Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

  • Page 14: Recycling

    Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.

  • Page 15: Additional Printer Setup

    Firmware cards – Bar Code and Forms – IPDS and SCS/TNe – PrintCryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS‑232‑C Serial ISP – Parallel 1284‑B ISP – MarkNet N8150 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...

  • Page 16: Accessing The System Board To Install Internal Options

    Additional printer setup Accessing the system board to install internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.

  • Page 17: Installing A Memory Card

    Additional printer setup Hard disk connector Flash memory or firmware card connectors Printer memory card connector Installing a memory card CAUTION—SHOCK HAZARD: If you are installing memory or option cards sometime after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well and unplug any cables going to the printer.
  • Page 18 Additional printer setup Open the memory card connector latches. Align the notch on the memory card with the ridge on the connector. Push the memory card straight into the connector until it clicks into place. Reattach the system board cover.

  • Page 19: Installing A Flash Memory Or Firmware Card

    Additional printer setup Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.

  • Page 20: Installing An Internal Print Server Or Port Interface Card

    Additional printer setup Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Reattach the system board cover. Installing an internal print server or port interface card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.

  • Page 21: Installing A Printer Hard Disk

    Additional printer setup Push the internal print server or port interface card firmly into the card connector on the system board. Insert a screw into the hole on the right side of the connector slot. Gently tighten the screw to secure the card to the system board tray.
  • Page 22 Additional printer setup Attach the ribbon cable to the hard disk. Attach the mounting plate to the hard disk with the screws. Press the ribbon cable connector into the hard disk connector on the system board.

  • Page 23: Replacing The Access Panel

    Additional printer setup Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board. The hard disk snaps into place. Reinstall the system board. Replacing the access panel After you have installed options on the printer system board, follow these steps to reattach the access panel. Note: This operation requires a #2 Phillips screwdriver.

  • Page 24: Installing Hardware Options

    If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any options you have purchased in the following order: CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory...

  • Page 25: Installing Optional Trays

    Additional printer setup Installing optional trays The printer supports the following optional input sources: • 2 Tray Module (two 500‑sheet trays) • 2,000‑sheet dual input trays • 2,000‑sheet high capacity feeder • Duplex unit CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

  • Page 26: Attaching Cables

    Additional printer setup Align the printer with the tray, and then lower the printer into place. Turn the printer back on. Set the printer software to recognize the optional input source. For more information, see “Updating available options in the printer driver” on page 29. Attaching cables Connect the printer to the computer using a USB cable or Ethernet cable.

  • Page 27: Verifying Printer Setup

    Additional printer setup USB port Ethernet port Verifying printer setup • Print a menu settings page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly. Remove the option and install it again.

  • Page 28: Setting Up The Printer Software

    From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.

  • Page 29: Updating Available Options In The Printer Driver

    Additional printer setup In Macintosh Click the CD icon on the desktop. Note: D is the letter of your CD or DVD drive. Click Install, and then follow the instructions on the computer screen. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use.

  • Page 30: Setting Up Wireless Printing

    Additional printer setup Setting up wireless printing Follow these instructions if your printer model is wireless. Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wireless Encryption Protocol (WEP) and Wi-Fi Protected Access (WPA) are types of security used on a network. Preparing to set up the printer on a wireless network Notes: •...

  • Page 31: Installing The Printer On A Wireless Network (Windows)

    From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.

  • Page 32: Installing The Printer On A Wireless Network (Macintosh)

    Additional printer setup In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type D:\setup.exe. Press Enter or click OK.
  • Page 33 Additional printer setup Locate the printer MAC address. From the printer control panel, navigate to: > Reports > > Network Setup Page > > Reports > Network Setup Page In the Standard Network Card section, look for UAA (MAC). Note: You will need this information later. Enter the printer information Access the AirPort options: In Mac OS X version 10.5 or later...
  • Page 34 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the installer package for the printer.

  • Page 35: Installing The Printer On An Ethernet Network

    From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.

  • Page 36: For Macintosh Users

    Additional printer setup If you are using the Software and Documentation CD and the installation dialog does not appear, then do the following: In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK In Windows 7 or earlier Click or click Start, and then click Run.
  • Page 37 Additional printer setup In Mac OS X version 10.5 or later From the Apple menu, navigate to either of the following: – System Preferences > Print & Scan – System Preferences > Print & Fax Click +. If necessary, click Add Printer or Scanner or Add Other Printer or Scanner. Click the IP tab.

  • Page 38: Changing Port Settings After Installing A New Network Internal Solutions Port

    Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.

  • Page 39: Setting Up Serial Printing

    Additional printer setup Type the new IP address in the “Printer Name or IP Address” field. Click OK > Close. For Macintosh users Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel.

  • Page 40: In Windows

    From the Software and Documentation CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
  • Page 41 Additional printer setup Do either of the following: • Press and hold the COM port where you attached the serial cable to your computer (example: COM1). • Right‑click the COM port where you attached the serial cable to your computer (example: COM1). From the menu that appears, select Properties.

  • Page 42: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media This section explains how to load the standard and optional 500- and 2,000-sheet trays and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays.

  • Page 43: Configuring Universal Paper Settings

    Loading paper and specialty media Press once, and then press the left or right arrow button until Exit Config Menu appears. Press The printer performs its power‑on sequence, and then Ready appears. Configuring Universal paper settings The Universal Paper Size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus.

  • Page 44: Loading The Standard Or Optional 500-Sheet Trays

    Loading paper and specialty media Press the up or down arrow button until Portrait Height appears, and then press Press the up or down arrow button to change the paper height setting, and then press Submitting Selection appears, followed by the Universal Setup menu. Loading the standard or optional 500‑sheet trays The printer has two standard 500‑sheet trays (Tray 1 and Tray 2), and it may have one or more optional 500‑sheet trays.
  • Page 45 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the recommended print side faceup. Load the paper in either the long‑edge or short‑edge orientation as shown.

  • Page 46: Loading A5 Or Statement Paper Sizes

    Loading paper and specialty media Loading A5 or Statement paper sizes The printer trays cannot distinguish between A5‑ (148 x 210 mm) and Statement‑size (139.7 x 215.9 mm) paper when both sizes are loaded in the printer trays. From the Size Sensing menu, specify which size you want the printer to detect. Load either A5‑...

  • Page 47: Loading The 2000-Sheet High Capacity Feeder

    Loading paper and specialty media Press the up or down arrow button until Sense Executive or Sense B5 appears, and then press to select the paper size. Submitting Selection appears, followed by the Size Sensing menu. Press once, and then press the up or down arrow button until Exit Config Menu appears Press The printer performs its power‑on sequence, and then Ready appears.
  • Page 48 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load paper in the tray with the print side down. •...

  • Page 49: Loading The 2,000-Sheet Dual Input Trays

    Loading paper and specialty media Loading the 2,000-sheet dual input trays The 2,000-sheet dual input drawer includes two trays: an 850-sheet tray and a 1,150-sheet tray. Although the trays are different in appearance, they require the same process for loading paper. Pull the tray out.
  • Page 50 Loading paper and specialty media Load paper in the tray with the print side up. Note: Make sure the paper is below the maximum fill line on the rear guide. Overloading may cause jams. Insert the tray.

  • Page 51: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes. It can be used for single-page or manual printing or as an additional tray. The multipurpose feeder can hold approximately: •...
  • Page 52 Loading paper and specialty media Adjust the width guides to the correct positions for the paper size being loaded. Flex the sheets of paper or specialty media back and forth to loosen them, and then fan them. Do not fold or crease them.
  • Page 53 Loading paper and specialty media Load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop. • Load letter, A4, B5, Executive, and transparencies with the recommended print side facedown and the long edge of the paper entering the printer first.

  • Page 54: Loading Letter- Or A4-Size Paper In The Short-Edge Orientation

    Loading paper and specialty media Adjust the width guide to lightly touch the edge of the paper stack. Make sure the paper fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled. From the printer control panel, set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) based on the paper you loaded.

  • Page 55: Linking And Unlinking Trays

    Loading paper and specialty media Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked. The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray except the multipurpose feeder.
  • Page 56 Loading paper and specialty media Press the up or down arrow button until Configure Bins appears, and then press Press the up or down arrow button until Link appears, and then press Assigning a Custom Type <x> name Assign a Custom Type <x> name to a tray to link or unlink it. Associate the same Custom Type <x> name to each tray that you want to link.
  • Page 57 Loading paper and specialty media Changing a Custom Type <x> name You can use the Embedded Web Server or MarkVision to define a name other than Custom Type <x> for each of the custom paper types that are loaded. When a Custom Type <x> name is changed, the menus display the new name instead of Custom Type <x>.

  • Page 58: Paper And Specialty Media Guidelines

    Paper and specialty media guidelines Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60–128 g/m (16–34 lb bond) grain long.

  • Page 59: Fiber Content

    Paper and specialty media guidelines Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.

  • Page 60: Supported Paper Sizes, Types, And Weights

    The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, configure a Universal Paper Size. For information on card stock and labels, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com.
  • Page 61 Paper and specialty media guidelines Paper size Dimensions Standard 500‑sheet trays (Tray 1 Multipurpose feeder and Tray 2) Tabloid 279.4 x 431.8 mm (11 x 17 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) 184.2 x 266.7 mm Executive (7.25 x 10.5 in.) Folio...
  • Page 62 Paper and specialty media guidelines Optional input trays Paper size Dimensions Optional Optional 2,000‑sheet high Duplex unit 2,000‑sheet dual capacity feeder input trays 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm (4.13 x 5.83 in.) 297 x 420 mm (11.7 x 16.5 in.)

  • Page 63: Supported Paper Types And Weights

    Paper and specialty media guidelines Paper size Dimensions Optional Optional 2,000‑sheet high Duplex unit 2,000‑sheet dual capacity feeder input trays Universal 182 x 431 mm (7.1 x 16.9 in.) to Note: Turn size 139.7 x 297 mm sensing off to (5.5 x 11.7 in.) support universal sizes that are close...
  • Page 64 Paper and specialty media guidelines Paper type Standard Multipurpose Optional Optional Optional Duplex unit 500‑sheet trays tray 500‑sheet 2,000‑sheet 2,000‑sheet (Tray 1 and Tray trays dual input high capacity trays feeder Paper Card stock Transparencies Paper Labels Bond Letterhead Envelopes...

  • Page 65: Printing

    Printing Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 152 and “Storing paper” on page 60. Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper.
  • Page 66 Printing Source or process Print side Standard 500‑sheet trays Preprinted letterhead design is placed faceup. Optional 500‑sheet trays Optional 2,000‑sheet dual input trays Optional 2,000‑sheet high capacity feeder Preprinted letterhead design is placed facedown. Multipurpose tray (simplex printing) Preprinted letterhead design is placed facedown. Duplex (two‑sided) printing from trays Preprinted letterhead design is placed facedown.

  • Page 67: Tips On Using Transparencies

    Printing High capacity feeder Short‑edge orientation without finisher Long‑edge orientation with finisher Simplex (one-sided) printing Simplex (one-sided) printing Duplex (two-sided) printing Duplex (two-sided) printing Multipurpose tray Simplex (one-sided) printing Duplex (two-sided) printing Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities. •...

  • Page 68: Tips On Using Envelopes

    • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.

  • Page 69: Printing Confidential And Other Held Jobs

    Printing • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inches) of the edge of the label, of the perforations, or between die‑cuts of the label. • Be sure adhesive backing does not reach to the sheet edge. Zone coating of the adhesive at least 1 mm (0.04 inches) away from edges is recommended.
  • Page 70 You can print additional copies as long as the job remains stored in memory. Other types of held jobs include: • Profiles from various sources including Lexmark Document Solutions Suite (LDSS) • Forms from a kiosk •...

  • Page 71: Printing From A Mobile Device

    Note: Use the keypad to enter a number if necessary. Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer.

  • Page 72: Printing From A Flash Drive

    A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, .xps, and .dcx. Lexmark has tested and approved the following USB flash memory devices: •...

  • Page 73: Printing Information Pages

    Printing Press the up or down arrow button until appears next to the document you want to print, and then press Note: Folders found on the flash drive appear as folders. File names are appended by the extension type (for example, .jpg).

  • Page 74: Canceling A Print Job

    Printing Printing the print quality test pages Print the print quality test pages to isolate print quality problems. Turn the printer off. Hold down and the right arrow button while turning the printer on. Release the buttons when the clock appears, and wait for CONFIG MENU to appear. Press the up or down arrow button until Prt Quality Pgs appears, and then press The print quality test pages print.

  • Page 75: Supported Finishing Features

    Printing Select the print job you want to cancel. Click Delete. For Macintosh users From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Open Print Queue • System Preferences >...
  • Page 76 Printing Finisher Bin 1 • The paper capacity is 500 sheets of A4/Letter and 300 sheets of A3/Ledger. • Envelopes, A5, A6, and Statement are not supported in this bin. • Finishing options are not supported in this bin. Finisher Bin 2 The paper capacity is 3,000 sheets when the standard finisher is installed.

  • Page 77: Adjusting Toner Darkness

    Printing Size Three‑ or Offset Single staple Dual staple Two‑hole punch Four‑hole punch Oficio For the Universal paper size, the finishing edge must be at least 9 in. (229 mm) for a 3‑hole punch and 10 in. (254 mm) for a 4‑hole punch.

  • Page 78: Understanding Printer Menus

    Understanding printer menus Understanding printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Substitute Size Profiles List Parallel <x> Paper Texture NetWare Setup Page SMTP Setup Paper Loading...

  • Page 79: Paper Menu

    Understanding printer menus Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • Only an installed paper source will appear as a menu setting.
  • Page 80 Understanding printer menus Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type <x> is Transparency the factory default setting for all other trays. Recycled •...
  • Page 81 Understanding printer menus Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Plain Paper Notes: Card Stock • From the Paper menu, Configure MP must be set to Cassette in order Transparency for MP Feeder Type to appear as a menu item. Recycled •...

  • Page 82: Configure Mp Menu

    Understanding printer menus Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type <x>...

  • Page 83: Substitute Size Menu

    Understanding printer menus Substitute Size menu Menu item Description Substitute Size Substitutes a specified paper size if the requested paper size is not available All Listed Notes: • All Listed is the factory default setting. All available substitutions are Statement/A5 allowed.
  • Page 84 Understanding printer menus Menu item Description Rough Envelope Texture Specifies the relative texture of the rough envelopes loaded in a specific tray Smooth Note: Rough is the factory default setting. Normal Rough Letterhead Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Normal is the factory default setting.

  • Page 85: Paper Loading Menu

    Understanding printer menus Paper Loading menu Menu item Description Card Stock Loading Determines whether 2‑sided printing occurs for all jobs that specify Card Stock as the paper type Duplex Note: Off is the factory default setting. Recycled Loading Determines whether 2‑sided printing occurs for all jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting.

  • Page 86: Custom Types Menu

    Understanding printer menus Menu item Description Custom <x> Loading Determines whether 2‑sided printing occurs for all jobs that specify Custom <x> as the paper type Duplex Notes: • Off is the factory default setting. • Custom <x> Loading is available only if the custom type is supported.

  • Page 87: Bin Setup Menu

    Understanding printer menus Menu item Description Units of Measure Identifies the units of measure Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Sets the portrait width 3–17 inches Notes: 76–432 mm •...

  • Page 88: Reports Menu

    Understanding printer menus Menu Item Description Configure Bins Specifies configuration options for output bins Mailbox Notes: Link • Mailbox is the factory default setting. Link Optional • Bins assigned the same name are automatically Type Assignment linked unless Link Optional is selected. •...

  • Page 89: Network/Ports Menu

    Understanding printer menus Menu item Description Network Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Network <x>...
  • Page 90 Understanding printer menus Standard Network or Network <x> menus Note: Only active ports appear in this menu; all inactive ports are omitted. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: •...

  • Page 91: Network Reports Menu

    Understanding printer menus Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing. This menu appears only if a formatted disk is installed. Notes: Auto • Off is the factory default setting. • The On value buffers jobs on the printer hard disk. This menu selection appears only when a formatted disk is installed and is not defective.

  • Page 92: Network Card Menu

    Understanding printer menus Menu item Description Print Setup Page Prints a report containing information about the current network setup Notes: Print NetWare Setup Page • The Setup Page contains information about the network printer settings, such as the TCP/IP address. •...

  • Page 93: Ipv6 Menu

    Understanding printer menus Menu item Description Activate Activates TCP/IP Note: On is the factory default setting. View Hostname Lets you view the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP Address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off.

  • Page 94: Wireless Menu

    Understanding printer menus Menu item Description Enable IPv6 Enables IPv6 in the printer Note: On is the factory default setting. Auto Configuration Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note: On is the factory default setting. View Hostname Lets you view the current setting Note: These settings can be changed only from the Embedded Web...

  • Page 95: Appletalk Menu

    Understanding printer menus AppleTalk menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > AppleTalk Menu item Description Activate Activates AppleTalk support Note: Yes is the factory default setting. View Name Shows the assigned AppleTalk name Note: The name can be changed only from the Embedded Web Server.

  • Page 96: Lexlink Menu

    Understanding printer menus Menu item Description NSQ/GSQ Mode Specifies the NSQ/GSQ Mode setting Note: Yes is the factory default setting. LexLink menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > LexLink menu Menu item Description Activate...

  • Page 97: Smtp Setup Menu

    Understanding printer menus Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
  • Page 98 Understanding printer menus Menu item Description Primary SMTP Gateway Specifies SMTP server port information Note: 25 is the default SMTP gateway port. Range is 1‑65536. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying to send the e‑mail 5–30 Note: 30 seconds is the factory default setting.

  • Page 99: Security Menu

    Understanding printer menus Security menu Miscellaneous menu Menu item Description Login Restriction Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures 1-10 (3 attempts) Notes: Failure time frame •...

  • Page 100: Disk Wiping Menu

    Understanding printer menus Disk Wiping menu Menu item Description Automatic Wiping Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs.

  • Page 101: Security Audit Log Menu

    Understanding printer menus Menu item Description Manual Method Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs.

  • Page 102: Settings Menu

    Understanding printer menus Set Date/Time menu Menu item Description View Date/Time Lets you view the current date and time settings for the printer Set Date/Time Note: Date/Time is set in YYYY-MM-DD HH:MM format. <input date/time> Time Zone Note: GMT is the factory default setting. <list of time zones>...
  • Page 103 Understanding printer menus Menu item Description Run Initial setup Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default becomes No. Paper Sizes Specifies the printer factory default measurements.
  • Page 104 Understanding printer menus Menu item Description Timeouts Sets the amount of time the printer waits after a job is printed before it goes into a reduced power state Power Saver 1–240 min Notes: • 30 minutes is the factory default setting. •...

  • Page 105: Setup Menu

    Understanding printer menus Menu item Description Print Recovery Lets the printer successfully print a page that may not have printed otherwise Page Protect Notes: • Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. •...
  • Page 106 Understanding printer menus Menu item Description Job Waiting Specifies that print jobs be removed from the print queue if they require unavailable printer options or custom settings. They are stored in a separate print queue, so other jobs print normally. When the missing information and/or options are obtained, the stored jobs print.
  • Page 107 Understanding printer menus Menu item Description Job Accounting Specifies whether the printer stores statistical information about the most recent print jobs on the hard disk Notes: • Off is the factory default setting. Off means the printer does not store job statistics. •...

  • Page 108: Finishing Menu

    Understanding printer menus Finishing menu Menu item Description Sides (Duplex) Specifies whether duplex (2‑sided) printing is set as the default for all print jobs 1 sided Notes: 2 sided • 1 sided is the factory default setting. • To set 2‑sided printing from the software program: for Windows users, click File >...
  • Page 109 Understanding printer menus Menu item Description Separator Source Specifies the paper source for separator sheets Tray <x> Notes: Manual Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP must be set to Cassette in order for Multi‑Purpose Feeder to appear as a menu setting.

  • Page 110: Quality Menu

    Understanding printer menus Menu item Description Hole Punch Mode Specifies the number of hole punches in print jobs 2, 3 Notes: 2, 4 • This menu item is available only when a finisher with Hole Punch is installed. • The values of 2 and 3 are displayed only when the 3 Hole Finisher, that can also be used for 2 holes, is installed.

  • Page 111: Utilities Menu

    Understanding printer menus Menu item Description Enhance Fine Lines Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off is the factory default setting. • To set Enhance Fine Lines using the Embedded Web Server, type the network printer IP address in a browser window.

  • Page 112: Xps Menu

    Understanding printer menus Menu item Description Delete Downloads on Disk Removes downloads from the printer hard disk, including all held Jobs, buffered jobs, and parked jobs. Job accounting information is not affected. Delete Now Do Not Delete Note: Delete Now is the default setting. Job Acct Stat Prints a list of all stored job statistics or deletes the information from the printer hard disk...

  • Page 113: Pdf Menu

    Understanding printer menus PDF menu Menu item Description Scale to Fit Scales page content to fit the selected paper size Note: No is the factory default setting. Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item...
  • Page 114 Understanding printer menus Menu item Description Font Name Identifies a specific font and the option where it is stored <list of available fonts> Notes: • Courier 10 is the factory default setting. • The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for download.
  • Page 115 Understanding printer menus Menu item Description PCL Emulation Settings Sets the printer to print on A4‑size paper A4 Width Notes: 198 mm • 198 mm is the factory default setting. 203 mm • The 203‑mm setting sets the width of the page to allow the printing of eighty 10‑pitch characters.

  • Page 116: Html Menu

    Understanding printer menus Menu item Description Tray Renumber Returns all tray, drawer, and feeder assignments to the factory default settings Restore Defaults HTML menu Menu item Description Font Name Intl CG Times Sets the default font for HTML documents Albertus MT Intl Courier Notes: Antique Olive...

  • Page 117: Image Menu

    Understanding printer menus Menu item Description Orientation Sets the page orientation for HTML documents Portrait Note: Portrait is the factory default setting. Landscape Margin Size Sets the page margin for HTML documents 8–255 mm Notes: • 19 mm is the factory default setting. •...

  • Page 118: Flash Drive Menu

    Understanding printer menus Flash Drive menu Menu item Description Copies Specifies a default number of copies for each print job 1–999 Note: 1 is the factory default setting. Paper Source Sets a default paper source for all print jobs Tray <x> Note: Tray 1 (standard tray) is the factory default setting.
  • Page 119 Understanding printer menus Menu item Description Duplex Binding Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Long Edge Short Edge Notes: •...

  • Page 120: Help Menu

    Understanding printer menus Menu item Description Separator Sheets Specifies whether blank separator sheets are inserted None Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collation is set to On.
  • Page 121 Understanding printer menus Menu item Description Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides part numbers for ordering supplies...

  • Page 122: Maintaining The Printer

    Maintaining the printer Maintaining the printer Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.

  • Page 123: Checking The Status Of Supplies

    Click Device Status. The Device Status page appears, displaying a summary of supply levels. Ordering supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com...

  • Page 124: Ordering A Photoconductor Kit

    Maintaining the printer When 88 Replace Cartridge appears, you must replace the cartridge. Estimated cartridge yield is based on the ISO/IEC 19798 standard (with about 5% coverage per color). Extremely low print coverage (less than 1.25%) for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail prior to exhaustion of toner.

  • Page 125: Replacing Supplies

    Maintaining the printer Replacing supplies Replacing the toner cartridge When 88 Cartridge low, 88.yy Replace cartridge, or 88 Replace cartridge to continue appears, or when print becomes faded: Turn the printer off. Open the front door. Grasp the handle and pull out the cartridge. Unpack a new cartridge.
  • Page 126 Maintaining the printer Firmly shake the cartridge side-to-side several times to redistribute the toner. Insert the new cartridge into the printer. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. Close the front door.

  • Page 127: Replacing The Photoconductor

    Maintaining the printer Replacing the photoconductor You can determine approximately how full the photoconductor is by printing the printer settings configuration sheet. This helps you decide when you might need to order replacement supplies. To ensure print quality and to avoid damage to the printer, the printer stops operating after the photoconductor has reached a maximum of 60,000 pages.
  • Page 128 Maintaining the printer Lower Side Door A. Pull the photoconductor out of the printer. Place the photoconductor on a flat, clean surface. Unpack the new photoconductor.
  • Page 129 Maintaining the printer Align and insert the end of the photoconductor. Remove the tape from the top of the photoconductor. Push the photoconductor as far as it will go. The photoconductor clicks into place when correctly installed.

  • Page 130: Moving The Printer

    Maintaining the printer Close Side Door A. Close the front door. Note: After you insert the photoconductor and close all the doors, the printer performs a motor cycle and clears the Replace Photoconductor warnings. The printer returns to the Ready state. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more...
  • Page 131 Maintaining the printer • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
  • Page 132 Maintaining the printer Remove the cable cover. Disconnect the optional drawer connector.

  • Page 133: Moving The Printer To Another Location

    Maintaining the printer Attach the cable cover. Lift the printer off the trays. Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.

  • Page 134: Administrative Support

    Finding advanced networking and administrator information This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com.

  • Page 135: Checking The Device Status

    Administrative support Checking the device status Using the Embedded Web Server, you can view paper tray settings, the level of toner in the print cartridge, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. To view the device status: Type the printer IP address in the address field of your Web browser.

  • Page 136: Restoring The Factory Default Settings

    Administrative support Restoring the factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore the factory default settings. For more information, see “Printing a menu settings page” on page 27. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default setting.

  • Page 137: Troubleshooting

    Troubleshooting Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
  • Page 138 Troubleshooting Change <input src> to <Custom Type Name> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following: •...
  • Page 139 Troubleshooting Change <input src> to <Custom String> load <orientation> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following: •...
  • Page 140 Troubleshooting Change <input src> to <type> <size> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following: •...

  • Page 141: Disk Corrupted

    Troubleshooting Try one or more of the following: • Move the guides in the tray to the correct positions for the paper size loaded. Note: To learn how to adjust the paper guides, press the up or down arrow button until Show Me appears, and then press •...

  • Page 142: Insert The Hole Punch Box

    Troubleshooting Insert the hole punch box Insert the hole punch box into the finisher. Wait for the message to clear. Note: To learn how to insert the hole punch box, press the up or down arrow button until Show Me appears, and then press Load <input src>...

  • Page 143: Load Staples

    Troubleshooting Load Manual Feeder with <Custom String> Try one or more of the following: • Load the multipurpose feeder with the correct paper type and size. • Ignore the request and print on paper that is already being used in one of the trays. Press the up or down arrow button until Automatically select paper appears, and then press If the printer finds a tray that has paper of the correct type, it uses the paper from that tray.

  • Page 144: Remove Paper From Standard Output Bin

    Troubleshooting Remove paper from standard output bin Remove the stack of paper from the standard exit bin. Remove paper from bin <x> Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then press the up or down arrow button until Continue appears, and then press Remove paper from all bins Output bins have reached their capacity.

  • Page 145: Cartridge Part Number Unsupported By Device

    Troubleshooting 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try one or more of the following: • Load the appropriate paper in the tray. • Press the up or down arrow button until Continue appears, and then press to clear the message and print the job using a different paper tray.

  • Page 146: Insufficient Memory To Collate Job

    Troubleshooting 37 Insufficient memory to collate job Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to print the portion of the job already stored and begin collating the rest of the print job. •...

  • Page 147: Ppds Font Error

    Troubleshooting 39 Complex page, some data may not have printed Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to clear the message and continue printing. • Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press •...

  • Page 148: Unformatted Flash Detected

    Troubleshooting 53 Unformatted flash detected Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to stop the defragment operation and continue printing. • Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option <x>...

  • Page 149: Standard Usb Port Disabled

    Troubleshooting 56 Parallel port <x> disabled <x> is the number of the parallel port. Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to clear the message. The printer discards any data received through the parallel port. •...

  • Page 150: Too Many Disks Installed

    Troubleshooting 57 Configuration change, some held jobs were not restored Since the time the jobs were stored on the printer hard disk, something changed in the printer to invalidate the held jobs. Possible changes include: • The printer firmware was updated. •...

  • Page 151: Disk Full

    Troubleshooting 62 Disk full Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to clear the message and continue processing. • Delete fonts, macros, and other data stored on the printer hard disk. •...

  • Page 152: Clearing Jams

    The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Clearing jams Jam error messages appear on the printer control panel display and include the area of the printer where the jam occurred.

  • Page 153: Understanding Jam Numbers And Locations

    Troubleshooting • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same stack. • Make sure all sizes and types are set correctly in the printer control panel menus. •...
  • Page 154 Troubleshooting Jam numbers What to do 200–202 Open Door A, and then remove the jam. Open Doors A and E, and then remove any jams. Lower the duplex unit (Door D), and then remove the jam. Open Doors A and E, and then remove any jams. Lower the duplex unit (Door D), and then remove the jam.

  • Page 155: Paper Jam

    Troubleshooting Pull the jam up and toward you. Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed. Close Door A.
  • Page 156 Troubleshooting Pull the jam up and toward you. Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed. Close Door A.
  • Page 157 Troubleshooting Open Door E by pushing the release latch and lowering the door. Pull the jam up. Close Door E. Close Door A.
  • Page 158 Troubleshooting 230 paper jam Open Door D. Remove the jam. Close Door D.
  • Page 159 Troubleshooting Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open Door E by pushing the release latch and lowering the door.
  • Page 160 Troubleshooting Pull the jam up. Close Door E. Close Door A. 231 paper jam Open Door D.
  • Page 161 Troubleshooting Remove the jam. Close Door D. Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

  • Page 162: X Paper Jam

    Troubleshooting Pull the jam up and toward you. Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed. Close Door A.
  • Page 163 Troubleshooting Remove the jam. Insert Tray 1. Jam in the optional tray Pull the tray out.
  • Page 164 Troubleshooting Remove the jam. Insert the tray. Clearing jam in Door A Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
  • Page 165 Troubleshooting Pull the jam up and toward you. Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed. Close Door A.
  • Page 166 Troubleshooting Pull the jam up and toward you. Close Door B. 241 paper jam Open Door C.
  • Page 167 Troubleshooting Pull the jam up and toward you. Note: Make sure all paper fragments are removed. Close Door C. Open Tray 1, and then remove any crumpled paper from the tray. Insert Tray 1.
  • Page 168 Troubleshooting 250 paper jam Remove the paper from the multipurpose feeder. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper into the multipurpose feeder.
  • Page 169 Troubleshooting Pull the jam up and toward you. Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed. Close Door A.

  • Page 170: Staple Jams

    Troubleshooting 282 paper jam Open Door F. Remove the jam. Close Door F. 283, 289 staple jams 283 paper jam Lift Door H.
  • Page 171 Troubleshooting Remove the jam. Close Door H. 289 staple error Open Door G. Hold the lever on the staple cartridge holder, and move the holder to the right.
  • Page 172 Troubleshooting Firmly pull the colored tab to remove the staple cartridge. Use the metal tab to lift the staple guard, and then pull out the sheet of staples. Discard the entire sheet. Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed at the entrance.
  • Page 173 Troubleshooting Push the cartridge holder firmly into the stapler until the holder clicks into place. Close Door G. Priming Stapler appears. Priming ensures the stapler is functioning properly. 28x paper jam 284 paper jam Open Door F. Remove the jam. Close Door F.
  • Page 174 Troubleshooting Open Door G. Remove the jam. Close Door G. Lift Door H. Remove the jam. Close Door H.
  • Page 175 Troubleshooting 285–286 paper jams Lift Door H. Remove the jam. Close Door H. 287–288 paper jams Open Door F.

  • Page 176: Solving Printing Problems

    Troubleshooting Remove the jam. Close Door F. Open Door G. Remove the jam. Close Door G. Solving printing problems Multiple‑language PDFs do not print The documents contain unavailable fonts. Open the document you want to print in Adobe Acrobat. Click the printer icon. The Print dialog appears.

  • Page 177: Error Message About Reading Usb Drive Appears

    Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. USB,...

  • Page 178: Confidential And Other Held Jobs Do Not Print

    Troubleshooting Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: ARTIAL JOB NO JOB OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again.

  • Page 179: Incorrect Characters Print

    Troubleshooting Incorrect characters print AKE SURE THE PRINTER IS NOT IN RACE MODE If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. Tray linking does not work These are possible solutions.

  • Page 180: Solving Option Problems

    Troubleshooting Press the up or down arrow button until General Settings appears, and then press Press the up or down arrow button until Timeouts appears, and then press Press the up or down arrow button until Print Timeout appears, and then press Press the up or down arrow button until the value you want appears, and then press Solving option problems Settings chosen from the software program or application can change or override settings chosen from the printer...

  • Page 181: Paper Trays

    If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. Solving 2,000-sheet drawer problems...

  • Page 182: Memory Card

    Make sure the hard disk is securely connected to the printer system board. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: HECK THE CONNECTIONS •...

  • Page 183: Solving Paper Feed Problems

    Troubleshooting AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, click Additional on the Software and Documentation CD, and then select the Networking Guide link under Publications on this CD. Solving paper feed problems Paper frequently jams These are possible solutions.

  • Page 184: Solving Print Quality Problems

    Troubleshooting Press the up or down arrow button until Jam Recovery appears, and then press Press the up or down arrow button until On or Auto appears, and then press Solving print quality problems Isolating print quality problems To help isolate print quality problems, print the print quality test pages: Turn the printer off.

  • Page 185: Clipped Images

    Troubleshooting If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Clipped images Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.

  • Page 186: Gray Background

    Troubleshooting Gray background ABCDE ABCDE ABCDE HECK THE ONER ARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. •...

  • Page 187: Paper Curl

    Troubleshooting Paper curl These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...

  • Page 188: Print Is Too Dark

    Troubleshooting HE TONER MAY BE LOW When 88 Cartridge Low appears or when the print becomes faded, replace the toner cartridge. HE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Print is too dark These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS...

  • Page 189: Print Is Too Light

    Troubleshooting Print is too light These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. •...

  • Page 190: Repeating Defects

    Troubleshooting Repeating defects These are possible solutions. Try one or more of the following: Replace the transfer roller if the defects occur every: 58.7 mm (2.31 in.) Replace the photoconductor if the defects occur every: 44 mm (1.73 in.) Replace the fuser if the defects occur every: •...

  • Page 191: Streaked Horizontal Lines

    Troubleshooting HECK THE PAPER TYPE • Try a different type of paper. • Use only the recommended transparencies. • Ensure that the Paper Type setting matches what is loaded in the tray or feeder. • Ensure that the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or feeder.

  • Page 192: Streaked Vertical Lines

    Troubleshooting HERE IS TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines These are possible solutions. Try one or more of the following: HE TONER IS SMEARED Select another tray or feeder to feed paper for the job: •...

  • Page 193: Toner Rubs Off

    Troubleshooting HE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting.

  • Page 194: Toner Specks

    Troubleshooting Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer.

  • Page 195: Contacting Customer Support

    The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.

  • Page 196: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 197: Government End Users

    Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack and PrintCryption are trademarks of Lexmark International, Inc.

  • Page 198: Noise Emission Levels

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 199: Temperature Information

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.

  • Page 200: Power Consumption

    The product is plugged into a wall outlet, but the power switch is turned off. 0.6 W The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.

  • Page 201: Industry Canada Compliance Statement

    The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 202: Regulatory Notices For Wireless Products

    Notices This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. CCC EMC notice BSMI EMC notice This is a CNS-13438 EMC Class A product. Please be aware of the notice below: Warning to user: This is a Class A ITE.

  • Page 203: Taiwan Ncc Rf Notice Statement

    Notices The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb.

  • Page 204: Notice To Users In The European Union

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 205 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.

  • Page 206: Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.

  • Page 207: Limitation Of Liability

    ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
  • Page 208 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights.

  • Page 209: Index

    Index Index 56 Parallel port <x> disabled 149 canceling Numerics 56 Serial port <x> disabled 149 print job, from computer 74 1,150‑‑sheet tray 56 Standard parallel port canceling a job loading 49 disabled 149 from the printer control panel 74 1565 Emulation error, load 56 Standard USB port disabled 149 canceling a print job...
  • Page 210 Index configurations Ethernet networking printer 9 Macintosh 35 Image menu 117 Configure MP menu 82 Windows 35 Insert hole punch box 142 configuring port settings 38 Ethernet port 26 Insert tray <x> 141 conservation settings exit bins installing on a wireless network Quiet Mode 13 linking 55 using Windows 31...
  • Page 211 Index short‑edge orientation 54 Wireless 94 transparencies 51 XPS 112 labels, paper Miscellaneous menu 99 tips 68 mobile device letterhead printing from 71 maintenance kit loading, 2000‑sheet high capacity moving the printer 130, 133 ordering 124 feeder 47 multipurpose feeder memory card loading, multipurpose tray 65 loading 51...
  • Page 212 Index characteristics 58 photoconductor tray linking does not work 179 Executive 46 replacing 127 unexpected page breaks finishing features 75 photoconductor kit occur 179 letterhead 59 ordering 124 printer preprinted forms 59 port interface card 20 configurations 9 recycled 12 port settings minimum clearances 8 selecting 59...
  • Page 213 84 Photoconductor abnormal 151 Remove paper from <linked set recycling 84 Photoconductor low 151 bin name> 144 Lexmark products 14 84 Replace photoconductor 151 Remove paper from all bins 144 WEEE statement 199 88 Cartridge low 125, 151 Remove paper from bin <x> 144...
  • Page 214 Index paper type 42 tips 67 streaked vertical lines 192 TCP/IP address 92 tray linking 56, 57 toner fog or background Universal Paper Size 43 tray unlinking 56, 57 shading 192 setting up serial printing 39 trays toner rubs off 193 setting up the printer linking 55, 56 toner specks 194...
  • Page 215 Index XPS menu 112...

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