Page 1 W850 User's Guide March 2012 www.lexmark.com Machine type(s): 4024 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Learning about the printer................7 Thank you for choosing this printer!......................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................9 Understanding the printer control panel....................10 Minimizing your printer's environmental impact........12 Saving paper and toner...........................12 Saving energy............................12 Reducing printer noise..........................13 Recycling..............................14...
Page 3 Contents Loading the multipurpose feeder......................50 Loading letter‑ or A4‑size paper in the short‑edge orientation..............53 Linking and unlinking trays........................54 Paper and specialty media guidelines............57 Paper guidelines............................57 Supported paper sizes, types, and weights.....................59 Printing......................64 Printing a document..........................64 Printing on specialty media........................64 Printing confidential and other held jobs....................68 Printing from a flash drive........................70 Printing information pages........................72 Canceling a print job..........................73...
Page 4 Contents Using the Embedded Web Server......................134 Checking the virtual display........................134 Checking the device status........................135 Setting up e‑mail alerts.........................135 Viewing reports.............................135 Restoring the factory default settings....................136 Troubleshooting..................137 Solving basic problems..........................137 Understanding printer messages......................137 Clearing jams............................152 Solving printing problems........................177 Solving option problems........................181 Solving paper feed problems.........................184 Solving print quality problems......................185 Contacting Customer Support.......................195...
Page 5: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended. CAUTION—POTENTIAL INJURY: This product uses a laser.
Page 6 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.
Page 7: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web • Connecting the printer site at www.lexmark.com/publications/. •...
Page 8: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and technical Lexmark Support Web site—support.lexmark.com support: Note: Select your region, and then select your product • Troubleshooting hints and tips to view the appropriate support site.
Page 9: Printer Configurations
Learning about the printer 460 mm (18.1 in.) 640 mm (25.2 in.) 460 mm (18.1 in.) 200 mm (7.9 in.) 1724 mm (67.9 in.) Printer configurations Basic model Standard exit bin Printer control panel Standard tray (Tray 1) Standard tray (Tray 2) Multipurpose feeder...
Page 10: Understanding The Printer Control Panel
Learning about the printer Configured model Bridge unit assembly Finisher Printer control panel Optional 500‑sheet trays (Tray 3 and Tray 4 or 2,000‑sheet dual input trays) Standard 500‑sheet trays (Tray 1 and Tray 2) Optional 2,000‑sheet high capacity feeder (Tray 5) Multipurpose feeder Duplex unit Understanding the printer control panel...
Page 11 Learning about the printer Item Description Back button Returns the display to the previous screen Display Shows messages that communicate the status of the printer Indicator light • Off—The power is off. • Blinking green—The printer is warming up, processing data, or printing. •...
Page 12: Minimizing Your Printer's Environmental Impact
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 13: Reducing Printer Noise
Minimizing your printer's environmental impact To increase or decrease the number of minutes before the printer enters Power Saver mode, do one of the following: Using the Embedded Web Server Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 14: Recycling
The Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled.
Page 15: Additional Printer Setup
Firmware cards – Bar Code and Forms – IPDS and SCS/TNe – PrintCryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS‑232‑C Serial ISP – Parallel 1284‑B ISP – MarkNet N8150 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 16: Accessing The System Board To Install Internal Options
Additional printer setup Accessing the system board to install internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 17: Installing A Memory Card
Additional printer setup Hard disk connector Flash memory or firmware card connectors Printer memory card connector Installing a memory card CAUTION—SHOCK HAZARD: If you are installing memory or option cards sometime after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well and unplug any cables going to the printer.
Page 18 Additional printer setup Open the memory card connector latches. Align the notch on the memory card with the ridge on the connector. Push the memory card straight into the connector until it clicks into place. Reattach the system board cover.
Page 19: Installing A Flash Memory Or Firmware Card
Additional printer setup Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 20: Installing An Internal Print Server Or Port Interface Card
Additional printer setup Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Reattach the system board cover. Installing an internal print server or port interface card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 21: Installing A Printer Hard Disk
Additional printer setup Push the internal print server or port interface card firmly into the card connector on the system board. Insert a screw into the hole on the right side of the connector slot. Gently tighten the screw to secure the card to the system board tray.
Page 22 Additional printer setup Attach the ribbon cable to the hard disk. Attach the mounting plate to the hard disk with the screws. Press the ribbon cable connector into the hard disk connector on the system board.
Page 23: Replacing The Access Panel
Additional printer setup Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board. The hard disk snaps into place. Reinstall the system board. Replacing the access panel After you have installed options on the printer system board, follow these steps to reattach the access panel. Note: This operation requires a #2 Phillips screwdriver.
Page 24: Installing Hardware Options
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any options you have purchased in the following order: CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory...
Page 25: Installing Optional Trays
Additional printer setup Installing optional trays The printer supports the following optional input sources: • 2 Tray Module (two 500‑sheet trays) • 2,000‑sheet dual input trays • 2,000‑sheet high capacity feeder • Duplex unit CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 26: Attaching Cables
Additional printer setup Align the printer with the tray, and then lower the printer into place. Turn the printer back on. Set the printer software to recognize the optional input source. For more information, see “Updating available options in the printer driver” on page 29. Attaching cables Connect the printer to the computer using a USB cable or Ethernet cable.
Page 27: Verifying Printer Setup
Additional printer setup USB port Ethernet port Verifying printer setup • Print a menu settings page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly. Remove the option and install it again.
Page 28: Setting Up The Printer Software
From the Finder desktop, double-click the printer CD icon that automatically appears. Double-click the Install icon. Follow the instructions on the screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder.
Page 29: Updating Available Options In The Printer Driver
Additional printer setup Select your printer, and then select your operating system. Download the driver and install the printer software. Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 30: Setting Up Wireless Printing
Additional printer setup In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double‑click Utilities, and then double‑click Print Center or Printer Setup Utility. Select the printer, and then from the Printers menu, choose Show Info. From the pop‑up menu, choose Installable Options.
Page 31: Installing The Printer On A Wireless Network (Windows)
Additional printer setup Installing the printer on a wireless network (Windows) Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Make sure the printer and computer are fully on and ready.
Page 32: Installing The Printer On A Wireless Network (Macintosh)
Additional printer setup Click Wireless Network Attach. Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.
Page 33 Additional printer setup Enter the printer information Access the AirPort options. In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Network. Click AirPort. In Mac OS X version 10.4 and earlier From the Finder desktop, click Go > Applications. From the Applications folder, double‑click Internet Connect.
Page 34 Additional printer setup Select the type of security you use to protect your wireless network. Enter the security information necessary for the printer to join your wireless network. Click Submit. Open the AirPort application on your computer: In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences.
Page 35: Installing The Printer On A Wired Network
Additional printer setup In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double‑click the Utilities folder. Locate and double‑click Printer Setup Utility or Print Center. From the Printer List, choose Add. Select the printer from the list. Click Add.
Page 36: For Macintosh Users
Additional printer setup Click Agree to agree to the License Agreement. Select Suggested, and then click Next. Note: To configure the printer using a static IP address, IPv6, or scripts, select Custom and follow the on‑screen instructions. Select Wired Network Attach, and then click Next. Select the printer from the list of printers discovered on the network, and then click Finish.
Page 37 Additional printer setup In Mac OS X version 10.4 and earlier From the finder desktop, choose Go > Applications. Double‑click Utilities. Double‑click Printer Setup Utility or Print Center. From the Printer List, click Add. Select the printer from the list. Click Add.
Page 38: Changing Port Settings After Installing A New Network Internal Solutions Port
Solutions Port When a new network Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated because the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address in order to print to it over the network.
Page 39 Additional printer setup Type the new IP address in the “Printer Name or IP Address” field. You can find the new IP address on the network setup page you printed in step 1. Click OK, and then click Close. For Mac users Print a network setup page and make a note of the new IP address.
Page 40: Setting Up Serial Printing
Additional printer setup Select the printer from the list. Click Add. Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available.
Page 41 Additional printer setup The serial parameters in the COM port must match the serial parameters you set in the printer. Open the Device Manager: In Windows Vista Click Click Control Panel. Click System and Maintenance. Click System. Click Device Manager. In Windows XP Click Start.
Page 42: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media This section explains how to load the standard and optional 500- and 2,000-sheet trays and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays.
Page 43: Configuring Universal Paper Settings
Loading paper and specialty media Press once, and then press the left or right arrow button until Exit Config Menu appears. Press The printer performs its power‑on sequence, and then Ready appears. Configuring Universal paper settings The Universal Paper Size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus.
Page 44: Loading The Standard Or Optional 500-Sheet Trays
Loading paper and specialty media Press the up or down arrow button until Portrait Height appears, and then press Press the up or down arrow button to change the paper height setting, and then press Submitting Selection appears, followed by the Universal Setup menu. Loading the standard or optional 500‑sheet trays The printer has two standard 500‑sheet trays (Tray 1 and Tray 2), and it may have one or more optional 500‑sheet trays.
Page 45 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the recommended print side faceup. Load the paper in either the long‑edge or short‑edge orientation as shown.
Page 46: Loading A5 Or Statement Paper Sizes
Loading paper and specialty media Loading A5 or Statement paper sizes The printer trays cannot distinguish between A5‑ (148 x 210 mm) and Statement‑size (139.7 x 215.9 mm) paper when both sizes are loaded in the printer trays. From the Size Sensing menu, specify which size you want the printer to detect. Load either A5‑...
Page 47: Loading The 2000-Sheet High Capacity Feeder
Loading paper and specialty media Press the up or down arrow button until Sense Executive or Sense B5 appears, and then press to select the paper size. Submitting Selection appears, followed by the Size Sensing menu. Press once, and then press the up or down arrow button until Exit Config Menu appears Press The printer performs its power‑on sequence, and then Ready appears.
Page 48 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load paper in the tray with the print side down. •...
Page 49: Loading The 2,000-Sheet Dual Input Trays
Loading paper and specialty media Loading the 2,000-sheet dual input trays The 2,000-sheet dual input drawer includes two trays: an 850-sheet tray and a 1,150-sheet tray. Although the trays are different in appearance, they require the same process for loading paper. Pull the tray out.
Page 50: Loading The Multipurpose Feeder
Loading paper and specialty media Load paper in the tray with the print side up. Note: Make sure the paper is below the maximum fill line on the rear guide. Overloading may cause jams. Insert the tray. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes.
Page 51 Loading paper and specialty media – Only the multipurpose feeder guide can support the minimum size. Note: Do not add or remove paper or specialty media when the printer is printing from the multipurpose feeder or when the printer control panel indicator light is blinking. Doing so may cause a jam. Pull down the multipurpose feeder door.
Page 52 Loading paper and specialty media Paper Envelopes Transparencies Note: Avoid scratching or touching the print side. Load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop. • Load letter, A4, B5, Executive, and transparencies with the recommended print side facedown and the long edge of the paper entering the printer first.
Page 53: Loading Letter- Or A4-Size Paper In The Short-Edge Orientation
Loading paper and specialty media • Load envelopes with the flap side up. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Adjust the width guide to lightly touch the edge of the paper stack. Make sure the paper fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled.
Page 54: Linking And Unlinking Trays
Loading paper and specialty media By default, the printer is set to recognize letter‑ or A4‑size paper loaded in the long‑edge orientation. If you want to load letter‑ or A4‑size paper in the short‑edge orientation, make sure you enable “Short Edge printing”. Make sure the printer is off.
Page 55: Linking Exit Bins
Loading paper and specialty media Linking exit bins The standard exit bin holds up to 500 sheets of 64–216 g/m (17–58 lb) paper, depending on the printer model. If you need additional output capacity, you can purchase other optional exit bins. Note: Not all exit bins support every paper size and type.
Page 56 Loading paper and specialty media Press the left or right arrow button until Custom Type <x> or another custom name appears, and then press Submitting selection appears, followed by Paper Menu. Verify that the correct Paper Type is associated with the custom name. Note: Plain Paper is the factory default Paper Type associated with all Custom Type <x>...
Page 57: Paper And Specialty Media Guidelines
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Note: For detailed information on card stock and labels, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.
Page 58: Fiber Content
Paper and specialty media guidelines Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Page 59: Supported Paper Sizes, Types, And Weights
The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide on the Lexmark Web site at www.lexmark.com/publications/.
Page 60 Paper and specialty media guidelines Paper size Dimensions Standard 500‑sheet trays (Tray 1 Multipurpose feeder and Tray 2) Tabloid 279.4 x 431.8 mm (11 x 17 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) 184.2 x 266.7 mm Executive (7.25 x 10.5 in.) Folio...
Page 61 Paper and specialty media guidelines Optional input trays Paper size Dimensions Optional Optional 2,000‑sheet high Duplex unit 2,000‑sheet dual capacity feeder input trays 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm (4.13 x 5.83 in.) 297 x 420 mm (11.7 x 16.5 in.)
Page 62: Supported Paper Types And Weights
Paper and specialty media guidelines Paper size Dimensions Optional Optional 2,000‑sheet high Duplex unit 2,000‑sheet dual capacity feeder input trays Universal 182 x 431 mm (7.1 x 16.9 in.) to Note: Turn size 139.7 x 297 mm sensing off to (5.5 x 11.7 in.) support universal sizes that are close...
Page 63 Paper and specialty media guidelines Paper type Standard Multipurpose Optional Optional Optional Duplex unit 500‑sheet trays tray 500‑sheet 2,000‑sheet 2,000‑sheet (Tray 1 and Tray trays dual input high capacity trays feeder Paper Card stock Transparencies Paper Labels Bond Letterhead Envelopes...
Page 64: Printing
Printing Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 152 and “Storing paper” on page 59. Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper.
Page 65 Printing Source or process Print side Standard 500‑sheet trays Preprinted letterhead design is placed faceup. Optional 500‑sheet trays Optional 2,000‑sheet dual input trays Optional 2,000‑sheet high capacity feeder Preprinted letterhead design is placed facedown. Multipurpose tray (simplex printing) Preprinted letterhead design is placed facedown. Duplex (two‑sided) printing from trays Preprinted letterhead design is placed facedown.
Page 66: Tips On Using Transparencies
Printing High capacity feeder Short‑edge orientation without finisher Long‑edge orientation with finisher Simplex (one-sided) printing Simplex (one-sided) printing Duplex (two-sided) printing Duplex (two-sided) printing Multipurpose tray Simplex (one-sided) printing Duplex (two-sided) printing Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities. •...
Page 67: Tips On Using Envelopes
• Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 68: Printing Confidential And Other Held Jobs
Printing • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die‑cuts of the label. • Be sure adhesive backing does not reach to the sheet edge. Zone coating of the adhesive at least 1 mm (0.04 in.) away from edges is recommended.
Page 69 You can print additional copies as long as the job remains stored in memory. Other types of held jobs include: • Profiles from various sources including Lexmark Document Solutions Suite (LDSS) • Forms from a kiosk •...
Page 70: Printing From A Flash Drive
A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, .xps, and .dcx. Lexmark has tested and approved the following USB flash memory devices: •...
Page 71 Printing • Flash drives must support the FAT (File Allocation Tables) system. Flash drives formatted with NTFS (New Technology File System) or any other file system are not supported. • Before printing an encrypted .pdf file, enter the file password from the printer control panel. •...
Page 72: Printing Information Pages
Printing Printing information pages Printing a font sample list To print samples of the fonts currently available for your printer: Make sure the printer is on and Ready appears. From the printer control panel, press Press the up or down arrow button until Reports appears, and then press Press the up or down arrow button until Print Fonts appears, and then press Press the up or down arrow button until appears next to PCL Fonts, PostScript Fonts, or PPDS...
Page 73: Canceling A Print Job
Printing Canceling a print job Canceling a print job from the printer control panel If the job is formatting or already printing, and Cancel a job appears on the first line of the display: Press the up or down arrow button until Cancel appears. A list of jobs appears.
Page 74: Supported Finishing Features
Printing For Macintosh users In Mac OS X version 10.5 or later: From the Apple menu, choose System Preferences. Click Print & Fax, and then double‑click the printer icon. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon. In Mac OS X version 10.4 and earlier: From the Go menu, choose Applications.
Page 75: Standard Bin
Printing Standard bin • The paper capacity is 300 sheets. • Finishing options are not supported in this bin. • Envelopes are routed here. Finisher Bin 1 • The paper capacity is 500 sheets of A4/Letter and 300 sheets of A3/Ledger. •...
Page 76: Adjusting Toner Darkness
Printing Size Three‑ or Offset Single staple Dual staple Two‑hole punch Four‑hole punch Statement Tabloid Universal Envelopes (any size) Oficio For the Universal paper size, the finishing edge must be at least 9 in. (229 mm) for a 3‑hole punch and 10 in. (254 mm) for a 4‑hole punch.
Page 77: Understanding Printer Menus
Understanding printer menus Understanding printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Substitute Size Profiles List Parallel <x> Paper Texture NetWare Setup Page SMTP Setup Paper Loading...
Page 78: Paper Menu
Understanding printer menus Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • Only an installed paper source will appear as a menu setting.
Page 79 Understanding printer menus Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type <x> is Transparency the factory default setting for all other trays. Recycled •...
Page 80 Understanding printer menus Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Plain Paper Notes: Card Stock • From the Paper menu, Configure MP must be set to Cassette in order Transparency for MP Feeder Type to appear as a menu item. Recycled •...
Page 81: Configure Mp Menu
Understanding printer menus Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type <x>...
Page 82: Substitute Size Menu
Understanding printer menus Substitute Size menu Menu item Description Substitute Size Substitutes a specified paper size if the requested paper size is not available All Listed Notes: • All Listed is the factory default setting. All available substitutions are Statement/A5 allowed.
Page 83 Understanding printer menus Menu item Description Rough Envelope Texture Specifies the relative texture of the rough envelopes loaded in a specific tray Smooth Note: Rough is the factory default setting. Normal Rough Letterhead Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Normal is the factory default setting.
Page 84: Paper Loading Menu
Understanding printer menus Paper Loading menu Menu item Description Card Stock Loading Determines whether 2‑sided printing occurs for all jobs that specify Card Stock as the paper type Duplex Note: Off is the factory default setting. Recycled Loading Determines whether 2‑sided printing occurs for all jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting.
Page 85: Custom Types Menu
Understanding printer menus Menu item Description Custom <x> Loading Determines whether 2‑sided printing occurs for all jobs that specify Custom <x> as the paper type Duplex Notes: • Off is the factory default setting. • Custom <x> Loading is available only if the custom type is supported.
Page 86: Bin Setup Menu
Understanding printer menus Menu item Description Units of Measure Identifies the units of measure Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Sets the portrait width 3–17 inches Notes: 76–432 mm •...
Page 87: Reports Menu
Understanding printer menus Menu Item Description Configure Bins Specifies configuration options for output bins Mailbox Notes: Link • Mailbox is the factory default setting. Link Optional • Bins assigned the same name are automatically Type Assignment linked unless Link Optional is selected. •...
Page 88: Network/Ports Menu
Understanding printer menus Menu item Description Network Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Network <x>...
Page 89: Standard Network/Network X Menus
Understanding printer menus Standard Network or Network <x> menus Note: Only active ports appear in this menu; all inactive ports are omitted. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: •...
Page 90: Network Reports Menu
Understanding printer menus Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing. This menu appears only if a formatted disk is installed. Notes: Auto • Off is the factory default setting. • The On value buffers jobs on the printer hard disk. This menu selection appears only when a formatted disk is installed and is not defective.
Page 91: Network Card Menu
Understanding printer menus Menu item Description Print Setup Page Prints a report containing information about the current network setup Notes: Print NetWare Setup Page • The Setup Page contains information about the network printer settings, such as the TCP/IP address. •...
Page 92: Ipv6 Menu
Understanding printer menus Menu item Description Activate Activates TCP/IP Note: On is the factory default setting. View Hostname Lets you view the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP Address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off.
Page 93: Wireless Menu
Understanding printer menus Menu item Description Enable IPv6 Enables IPv6 in the printer Note: On is the factory default setting. Auto Configuration Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note: On is the factory default setting. View Hostname Lets you view the current setting Note: These settings can be changed only from the Embedded Web...
Page 94: Appletalk Menu
Understanding printer menus AppleTalk menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > AppleTalk Menu item Description Activate Activates AppleTalk support Note: Yes is the factory default setting. View Name Shows the assigned AppleTalk name Note: The name can be changed only from the Embedded Web Server.
Page 95: Lexlink Menu
Understanding printer menus Menu item Description NSQ/GSQ Mode Specifies the NSQ/GSQ Mode setting Note: Yes is the factory default setting. LexLink menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > LexLink menu Menu item Description Activate...
Page 96: Smtp Setup Menu
Understanding printer menus Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 97 Understanding printer menus Menu item Description Primary SMTP Gateway Specifies SMTP server port information Note: 25 is the default SMTP gateway port. Range is 1‑65536. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying to send the e‑mail 5–30 Note: 30 seconds is the factory default setting.
Page 98: Security Menu
Understanding printer menus Security menu Miscellaneous menu Menu item Description Login Restriction Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures 1-10 (3 attempts) Notes: Failure time frame •...
Page 99: Disk Wiping Menu
Understanding printer menus Disk Wiping menu Menu item Description Automatic Wiping Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs.
Page 100: Security Audit Log Menu
Understanding printer menus Menu item Description Manual Method Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs.
Page 101: Settings Menu
Understanding printer menus Set Date/Time menu Menu item Description View Date/Time Lets you view the current date and time settings for the printer Set Date/Time Note: Date/Time is set in YYYY-MM-DD HH:MM format. <input date/time> Time Zone Note: GMT is the factory default setting. <list of time zones>...
Page 102 Understanding printer menus Menu item Description Run Initial setup Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default becomes No. Paper Sizes Specifies the printer factory default measurements.
Page 103 Understanding printer menus Menu item Description Timeouts Sets the amount of time the printer waits after a job is printed before it goes into a reduced power state Power Saver 1–240 min Notes: • 30 minutes is the factory default setting. •...
Page 104: Setup Menu
Understanding printer menus Menu item Description Print Recovery Lets the printer successfully print a page that may not have printed otherwise Page Protect Notes: • Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. •...
Page 105 Understanding printer menus Menu item Description Job Waiting Specifies that print jobs be removed from the print queue if they require unavailable printer options or custom settings. They are stored in a separate print queue, so other jobs print normally. When the missing information and/or options are obtained, the stored jobs print.
Page 106 Understanding printer menus Menu item Description Job Accounting Specifies whether the printer stores statistical information about the most recent print jobs on the hard disk Notes: • Off is the factory default setting. Off means the printer does not store job statistics. •...
Page 107: Finishing Menu
Understanding printer menus Finishing menu Menu item Description Sides (Duplex) Specifies whether duplex (2‑sided) printing is set as the default for all print jobs 1 sided Notes: 2 sided • 1 sided is the factory default setting. • To set 2‑sided printing from the software program: for Windows users, click File >...
Page 108 Understanding printer menus Menu item Description Separator Source Specifies the paper source for separator sheets Tray <x> Notes: Manual Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP must be set to Cassette in order for Multi‑Purpose Feeder to appear as a menu setting.
Page 109: Quality Menu
Understanding printer menus Menu item Description Hole Punch Mode Specifies the number of hole punches in print jobs 2, 3 Notes: 2, 4 • This menu item is available only when a finisher with Hole Punch is installed. • The values of 2 and 3 are displayed only when the 3 Hole Finisher, that can also be used for 2 holes, is installed.
Page 110: Utilities Menu
Understanding printer menus Menu item Description Enhance Fine Lines Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off is the factory default setting. • To set Enhance Fine Lines using the Embedded Web Server, type the network printer IP address in a browser window.
Page 111: Xps Menu
Understanding printer menus Menu item Description Delete Downloads on Disk Removes downloads from the printer hard disk, including all held Jobs, buffered jobs, and parked jobs. Job accounting information is not affected. Delete Now Do Not Delete Note: Delete Now is the default setting. Job Acct Stat Prints a list of all stored job statistics or deletes the information from the printer hard disk...
Page 112: Pdf Menu
Understanding printer menus PDF menu Menu item Description Scale to Fit Scales page content to fit the selected paper size Note: No is the factory default setting. Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item...
Page 113 Understanding printer menus Menu item Description Font Name Identifies a specific font and the option where it is stored <list of available fonts> Notes: • Courier 10 is the factory default setting. • The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for download.
Page 114 Understanding printer menus Menu item Description PCL Emulation Settings Sets the printer to print on A4‑size paper A4 Width Notes: 198 mm • 198 mm is the factory default setting. 203 mm • The 203‑mm setting sets the width of the page to allow the printing of eighty 10‑pitch characters.
Page 115: Html Menu
Understanding printer menus Menu item Description Tray Renumber Returns all tray, drawer, and feeder assignments to the factory default settings Restore Defaults HTML menu Menu item Description Font Name Intl CG Times Sets the default font for HTML documents Albertus MT Intl Courier Notes: Antique Olive...
Page 116: Image Menu
Understanding printer menus Menu item Description Orientation Sets the page orientation for HTML documents Portrait Note: Portrait is the factory default setting. Landscape Margin Size Sets the page margin for HTML documents 8–255 mm Notes: • 19 mm is the factory default setting. •...
Page 117: Flash Drive Menu
Understanding printer menus Flash Drive menu Menu item Description Copies Specifies a default number of copies for each print job 1–999 Note: 1 is the factory default setting. Paper Source Sets a default paper source for all print jobs Tray <x> Note: Tray 1 (standard tray) is the factory default setting.
Page 118 Understanding printer menus Menu item Description Duplex Binding Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Long Edge Short Edge Notes: •...
Page 119: Help Menu
Understanding printer menus Menu item Description Separator Sheets Specifies whether blank separator sheets are inserted None Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collation is set to On.
Page 120 Understanding printer menus Menu item Description Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides part numbers for ordering supplies...
Page 121: Maintaining The Printer
Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 122: Checking The Status Of Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Page 123: Ordering A Photoconductor Kit
Maintaining the printer When 88 Replace Cartridge appears, you must replace the cartridge. Estimated cartridge yield is based on the ISO/IEC 19798 standard (with about 5% coverage per color). Extremely low print coverage (less than 1.25%) for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail prior to exhaustion of toner.
Page 124: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge When 88 Cartridge low, 88.yy Replace cartridge, or 88 Replace cartridge to continue appears, or when print becomes faded: Turn the printer off. Open the front door. Grasp the handle and pull out the cartridge. Unpack a new cartridge.
Page 125 Maintaining the printer Firmly shake the cartridge side-to-side several times to redistribute the toner. Insert the new cartridge into the printer. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. Close the front door.
Page 126: Replacing The Photoconductor
Maintaining the printer Replacing the photoconductor You can determine approximately how full the photoconductor is by printing the printer settings configuration sheet. This helps you decide when you might need to order replacement supplies. To ensure print quality and to avoid damage to the printer, the printer stops operating after the photoconductor has reached a maximum of 60,000 pages.
Page 127 Maintaining the printer Lower Side Door A. Pull the photoconductor out of the printer. Place the photoconductor on a flat, clean surface. Unpack the new photoconductor.
Page 128 Maintaining the printer Align and insert the end of the photoconductor. Remove the tape from the top of the photoconductor. Push the photoconductor as far as it will go. The photoconductor clicks into place when correctly installed.
Page 129: Moving The Printer
Maintaining the printer Close Side Door A. Close the front door. Note: After you insert the photoconductor and close all the doors, the printer performs a motor cycle and clears the Replace Photoconductor warnings. The printer returns to the Ready state. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more...
Page 130 Maintaining the printer Follow these guidelines to avoid personal injury or printer damage: • Use at least four people or a properly rated mechanical handling system to lift the printer. • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. •...
Page 131 Maintaining the printer Place the tray into the printer. Remove the cable cover.
Page 132 Maintaining the printer Disconnect the optional drawer connector. Attach the cable cover. Lift the printer off the trays.
Page 133: Moving The Printer To Another Location
Maintaining the printer Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.
Page 134: Administrative Support
Finding advanced networking and administrator information This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com.
Page 135: Checking The Device Status
Administrative support Checking the device status Using the Embedded Web Server, you can view paper tray settings, the level of toner in the print cartridge, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. To view the device status: Type the printer IP address in the address field of your Web browser.
Page 136: Restoring The Factory Default Settings
Administrative support Restoring the factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore the factory default settings. For more information, see “Printing a menu settings page” on page 27. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default setting.
Page 137: Troubleshooting
Troubleshooting Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 138 Troubleshooting Change <input src> to <Custom Type Name> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following: •...
Page 139 Troubleshooting Change <input src> to <Custom String> load <orientation> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following: •...
Page 140 Troubleshooting Change <input src> to <type> <size> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following: •...
Page 141: Disk Corrupted
Troubleshooting Try one or more of the following: • Move the guides in the tray to the correct positions for the paper size loaded. Note: To learn how to adjust the paper guides, press the up or down arrow button until Show Me appears, and then press •...
Page 142: Insert The Hole Punch Box
Troubleshooting Insert the hole punch box Insert the hole punch box into the finisher. Wait for the message to clear. Note: To learn how to insert the hole punch box, press the up or down arrow button until Show Me appears, and then press Load <input src>...
Page 143: Load Staples
Troubleshooting Load Manual Feeder with <Custom String> Try one or more of the following: • Load the multipurpose feeder with the correct paper type and size. • Ignore the request and print on paper that is already being used in one of the trays. Press the up or down arrow button until Automatically select paper appears, and then press If the printer finds a tray that has paper of the correct type, it uses the paper from that tray.
Page 144: Remove Paper From Standard Output Bin
Troubleshooting Remove paper from standard output bin Remove the stack of paper from the standard exit bin. Remove paper from bin <x> Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then press the up or down arrow button until Continue appears, and then press Remove paper from all bins Output bins have reached their capacity.
Page 145: Cartridge Part Number Unsupported By Device
Troubleshooting 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try one or more of the following: • Load the appropriate paper in the tray. • Press the up or down arrow button until Continue appears, and then press to clear the message and print the job using a different paper tray.
Page 146: Insufficient Memory To Collate Job
Troubleshooting 37 Insufficient memory to collate job Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to print the portion of the job already stored and begin collating the rest of the print job. •...
Page 147: Ppds Font Error
Troubleshooting 39 Complex page, some data may not have printed Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to clear the message and continue printing. • Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press •...
Page 148: Unformatted Flash Detected
Troubleshooting 53 Unformatted flash detected Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to stop the defragment operation and continue printing. • Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option <x>...
Page 149: Standard Usb Port Disabled
Troubleshooting 56 Parallel port <x> disabled <x> is the number of the parallel port. Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to clear the message. The printer discards any data received through the parallel port. •...
Page 150: Too Many Disks Installed
Troubleshooting 57 Configuration change, some held jobs were not restored Since the time the jobs were stored on the printer hard disk, something changed in the printer to invalidate the held jobs. Possible changes include: • The printer firmware was updated. •...
Page 151: Disk Full
Troubleshooting 62 Disk full Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to clear the message and continue processing. • Delete fonts, macros, and other data stored on the printer hard disk. •...
Page 152: Clearing Jams
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Clearing jams Jam error messages appear on the printer control panel display and include the area of the printer where the jam occurred.
Page 153: Understanding Jam Numbers And Locations
Troubleshooting • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same stack. • Make sure all sizes and types are set correctly in the printer control panel menus. •...
Page 154 Troubleshooting Jam numbers What to do 200–202 Open Door A, and then remove the jam. Open Doors A and E, and then remove any jams. Lower the duplex unit (Door D), and then remove the jam. Open Doors A and E, and then remove any jams. Lower the duplex unit (Door D), and then remove the jam.
Page 155 Troubleshooting 200–201 paper jams Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jam up and toward you.
Page 156: Paper Jam
Troubleshooting 202 paper jam Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jam up and toward you.
Page 157 Troubleshooting 203, 230–231 paper jams 203 paper jam Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 158 Troubleshooting Pull the jam up. Close Door E. Close Door A. 230 paper jam Open Door D.
Page 159 Troubleshooting Remove the jam. Close Door D. Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 160 Troubleshooting Open Door E by pushing the release latch and lowering the door. Pull the jam up. Close Door E. Close Door A.
Page 161 Troubleshooting 231 paper jam Open Door D. Remove the jam. Close Door D.
Page 162 Troubleshooting Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jam up and toward you.
Page 163: X Paper Jam
Troubleshooting 24x paper jam Jam in Tray 1 Remove Tray 1 from the printer. Remove the jam. Insert Tray 1.
Page 164 Troubleshooting Jam in the optional tray Pull the tray out. Remove the jam. Insert the tray.
Page 165 Troubleshooting Clearing jam in Door A Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jam up and toward you.
Page 166 Troubleshooting Clearing jam in Door B Open Door B. Pull the jam up and toward you. Close Door B.
Page 167 Troubleshooting 241 paper jam Open Door C. Pull the jam up and toward you. Note: Make sure all paper fragments are removed. Close Door C.
Page 168 Troubleshooting Open Tray 1, and then remove any crumpled paper from the tray. Insert Tray 1. 250 paper jam Remove the paper from the multipurpose feeder. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 169 Troubleshooting 280–282 paper jams 280‑281 paper jams Open Door A by pushing the release latch up and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jam up and toward you.
Page 170 Troubleshooting Open Door F. Remove the jam. Close Door F. 282 paper jam Open Door F.
Page 171: Staple Jams
Troubleshooting Remove the jam. Close Door F. 283, 289 staple jams 283 paper jam Lift Door H. Remove the jam. Close Door H.
Page 172 Troubleshooting 289 staple error Open Door G. Hold the lever on the staple cartridge holder, and move the holder to the right. Firmly pull the colored tab to remove the staple cartridge. Use the metal tab to lift the staple guard, and then pull out the sheet of staples.
Page 173 Troubleshooting Discard the entire sheet. Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed at the entrance. Press down on the staple guard until it snaps securely into place.
Page 174 Troubleshooting Push the cartridge holder firmly into the stapler until the holder clicks into place. Close Door G. Priming Stapler appears. Priming ensures the stapler is functioning properly. 28x paper jam 284 paper jam Open Door F. Remove the jam. Close Door F.
Page 175 Troubleshooting Open Door G. Remove the jam. Close Door G. Lift Door H. Remove the jam. Close Door H.
Page 176 Troubleshooting 285–286 paper jams Lift Door H. Remove the jam. Close Door H. 287–288 paper jams Open Door F.
Page 177: Solving Printing Problems
Troubleshooting Remove the jam. Close Door F. Open Door G. Remove the jam. Close Door G. Solving printing problems Multiple‑language PDFs do not print The documents contain unavailable fonts. Open the document you want to print in Adobe Acrobat. Click the printer icon. The Print dialog appears.
Page 178: Error Message About Reading Usb Drive Appears
Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. USB,...
Page 179: Confidential And Other Held Jobs Do Not Print
Troubleshooting Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: ARTIAL JOB NO JOB OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again.
Page 180: Incorrect Characters Print
Troubleshooting Incorrect characters print AKE SURE THE PRINTER IS NOT IN RACE MODE If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. Tray linking does not work These are possible solutions.
Page 181: Solving Option Problems
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option.
Page 182: Paper Trays
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet. Solving 2,000-sheet drawer problems...
Page 183: Memory Card
Make sure the hard disk is securely connected to the printer system board. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: HECK THE CONNECTIONS •...
Page 184: Solving Paper Feed Problems
Troubleshooting AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, click Additional on the Software and Documentation CD, and then select the Networking Guide link under Publications on this CD. Solving paper feed problems Paper frequently jams These are possible solutions.
Page 185: Solving Print Quality Problems
Troubleshooting Press the up or down arrow button until Jam Recovery appears, and then press Press the up or down arrow button until On or Auto appears, and then press Solving print quality problems Isolating print quality problems To help isolate print quality problems, print the print quality test pages: Turn the printer off.
Page 186: Clipped Images
Troubleshooting If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Clipped images Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.
Page 187: Gray Background
Troubleshooting Gray background ABCDE ABCDE ABCDE HECK THE ONER ARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. •...
Page 188: Paper Curl
Troubleshooting Paper curl These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...
Page 189: Print Is Too Dark
Troubleshooting HE TONER MAY BE LOW When 88 Cartridge Low appears or when the print becomes faded, replace the toner cartridge. HE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Print is too dark These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS...
Page 190: Print Is Too Light
Troubleshooting Print is too light These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. •...
Page 191: Repeating Defects
Troubleshooting Repeating defects These are possible solutions. Try one or more of the following: Replace the transfer roller if the defects occur every: 58.7 mm (2.31 in.) Replace the photoconductor if the defects occur every: 44 mm (1.73 in.) Replace the fuser if the defects occur every: •...
Page 192: Streaked Horizontal Lines
Troubleshooting HECK THE PAPER TYPE • Try a different type of paper. • Use only the recommended transparencies. • Ensure that the Paper Type setting matches what is loaded in the tray or feeder. • Ensure that the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or feeder.
Page 193: Streaked Vertical Lines
Troubleshooting HERE IS TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines These are possible solutions. Try one or more of the following: HE TONER IS SMEARED Select another tray or feeder to feed paper for the job: •...
Page 194: Toner Rubs Off
Troubleshooting HE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting.
Page 195: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1‑800‑539‑6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.
Page 196: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 197: United States Government Rights
Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack and PrintCryption are trademarks of Lexmark International, Inc.
Page 198: Noise Emission Levels
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 199: Temperature Information
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
Page 200: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode.
Page 201: Laser Advisory Label
A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France. This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950.
Page 202: Notice To Users In The European Union
A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
Page 203: Notice To Users In Brazil
Notices Notice to users in Brazil Este equipamento opera em carater secundario, isto e, nao tem direito a protecao contra interferencia prejudicial, mesmo de estacoes do mesmo tipo, e nao pode causar interferencia a sistemas operando em carater primario. (Res.ANATEL 282/2001). Industry Canada (Canada) This device complies with Industry Canada specification RSS-210.
Page 204: Taiwan Ncc Rf Notice Statement
A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
Page 205 A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
Page 206: Statement Of Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 207: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 208 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Page 209 Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitations may not apply to you. LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: Use.
Page 210 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
Page 211 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
Page 212: Index
Index Index 56 Parallel port <x> disabled 149 calling Customer Support 195 Numerics 56 Serial port <x> disabled 149 canceling a job 1,150‑‑sheet tray 56 Standard parallel port from Macintosh 73 loading 49 disabled 149 from the printer control panel 73 1565 Emulation error, load 56 Standard USB port disabled 149 from Windows 73...
Page 213 Index configurations exit bins printer 9 linking 55 Image menu 116 Configure MP menu 81 exterior of the printer information, finding 7 configuring cleaning 121 Insert hole punch box 142 port settings 38 e‑mail Insert tray <x> 141 conservation settings notice of low supply level 135 installation Quiet Mode 13...
Page 214 Index loading, multipurpose tray 64 maintenance kit multipurpose feeder loading, trays 64 ordering 123 loading 50 tips 64 memory card letterhead, printing on installing 17 for Macintosh users 64 troubleshooting 183 NetWare menu 94 for Windows users 64 menu settings page Network <x>...
Page 215 Index setting size 42 Power Saver moving 129, 133 setting type 42 adjusting 12 selecting a location 8 Statement 46 print job shipping 133 storing 59 canceling from Macintosh 73 printer control panel 10 unacceptable 58 canceling from the printer control factory defaults, restoring 136 Universal Paper Size 85 panel 73...
Page 216 Load Manual Feeder with using 12 80 Routine maintenance <size> 143 recycling needed 151 Load Manual Feeder with <type> Lexmark products 14 84 Insert photoconductor 151 <size> 143 toner cartridges 14 84 Photoconductor abnormal 151 Load staples 143 WEEE statement 199 84 Photoconductor low 151 Remove paper from <linked set...
Page 217 Index shipping the printer 133 troubleshooting uneven print density 195 SMTP Setup menu 96 checking an unresponsive troubleshooting, printer options Standard Network menu 89 printer 137 2,000‑sheet drawer 182 standard tray contacting Customer Support 195 flash memory card 183 loading 44 solving basic printer hard disk with adapter 183 Standard USB menu 95...

Lexmark W850 User Manual

Safety Information

Learning about the Printer

Minimizing Your Printer's Environmental Impact

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Printing

Understanding Printer Menus

Maintaining the Printer

Administrative Support

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark W850