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18
General information
Guarantee
Your BT Diverse Repeater is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below the guarantee will
provide for the repair of, or at BT's or its agent's
discretion the option to replace the
BT Diverse Repeater, or any components thereof,
which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning it, please read the 'Help' section beginning
on page 14, or contact the BT Diverse Helpline on
Freephone 0808 100 7337*, 9am–5.30pm,
Monday to Friday.
If you experience any problems, please call the Helpline on Freephone 0808 100 7337*
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We recommend that you call the BT Diverse
Helpline on Freephone 0808 100 7337* and you will
be advised of our recommended repair agents.
Returning your product
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the power supply unit.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required
so please keep your receipt.
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