AT&T E5901 User Manual page 44

Appendix
Troubleshooting
The batteries
will not hold a
charge
I get noise, stat-
ic, or weak signal
even when I'm
near the tele-
phone base
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to its base when not in use.
• You may need to purchase a new battery, please refer to
the battery of this user's manual.
• Your phone might be malfunctioning. Please refer to the
Limited warranty section of this user's manual for fur-
ther instruction.
• If the cordless handset is in its base and the charging
light does not come on, refer to The charge light is off
in this troubleshooting guide.
• Other cordless phones and 802.11 wireless routers that
are used for home computer networks both use internal
radios to communicate. The radios may interfere with
one another. You can improve the performance of your
cordless phones and your router by:
a. Positioning your new phone as far away as possible
from any other existing cordless telephone system
that is already installed in your home to avoid the
two systems from interfering with each other.
b. Positioning your telephone base as far as possible from
your router, computer or any other computer devices.
c. Selecting channels four through 10 for your router (refer
to your router's user manual for more information).
• Other electronic products can cause interference to your
cordless phone. Try installing your phone as far away
from the following electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cell phones,
intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your
phone. It is normal to experience static on your phone
while the microwave oven is operating. Do not install
this phone in the same outlet or near a microwave oven.
• If your phone is plugged in with a modem or a surge
protector, plug the phone (or modem/surge protector)
into a different location. If this solves the problem, re-
locate your phone or modem farther apart from one
another, or use a different surge protector.
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