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IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this fireplace. For your
safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop-
erty damage.
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2013 Dimplex North America Limited
Service Manual
Model Number:
DWOP20R
UL Part Number
6909030100
REV
PCN
DATE
00
-
1-NOV-13
7400760100R00

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Summary of Contents for Dimplex DWOP20R

  • Page 1 Dimplex North America Limited 1-NOV-13 1367 Industrial Road Cambridge ON Canada N1R 7G8 1-888-346-7539 www.dimplex.com In keeping with our policy of continuous product development, we reserve the right to make changes without notice. © 2013 Dimplex North America Limited 7400760100R00...
  • Page 2: Table Of Contents

    NOTE: Procedures and techniques that are considered important enough to emphasize. CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment. WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death. www.dimplex.com...
  • Page 3: Operation

    (10) minutes before switching the unit back CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-888-346-7539 for technical support. Please have your model and serial number ready when calling.
  • Page 4: Maintenance

    6. Remove the defective bulb, by gently lifting vertically and disengaging the pins from the lamp holder. NOTE: Replacement light bulbs can be obtained by contacting Dimplex Customer Service at 1-888-346-7539. 7. Carefully insert the two pins of the new bulb into the two holes in the lamp holder.
  • Page 5: Exploded Parts Diagram

    EXPLODED PARTS DIAGRAM REPLACEMENT PARTS 1. Remote Control ....9600385600RP 14. Transducer ..... .3800040100RP 2.
  • Page 6: Wiring Diagram

    WIRING DIAGRAM www.dimplex.com...
  • Page 7: Heater Assembly Replacement

    HEATER ASSEMBLY REPLACEMENT Figure 6 Tools Required: Philips head screwdriver Flat head screwdriver WARNING: If the fireplace was operating prior to ser- vicing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.
  • Page 8: Position Switch Replacement

    3. Depress the retainer clips on the rear of the switch and WARNING: If the fireplace was operating prior to ser- push the switch out through the opening. vicing, allow at least 10 minutes for light bulbs and heating www.dimplex.com...
  • Page 9: Power Board Replacement

    3. Remove the screws securing the power board to the Figure 8 chassis and gently lift the board off. Heater Assembly 4. Properly orient and install the new power board and connect all of the wiring. 5. Reassemble in the reverse order as above. Transformer TRANSFORMER REPLACEMENT Sensor...
  • Page 10: Fan Assembly Replacement - Motor And Housing

    ! NOTE: If necessary, lay a protective barrier between the unit and your work surface, (i.e. cloth, cardboard, thick plastic) to avoid scratching your work surface. 4. Disassemble the sump components. (Figure 9) 5. Remove the 3 screws that hold the cover onto the fan housing. www.dimplex.com...
  • Page 11: Troubleshooting Guide

    TROUBLESHOOTING GUIDE PROBLEM CAUSE SOLUTION General Circuit breaker trips or fuse Short in unit wiring. Trace wiring in unit. blows when unit is turned on Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.
  • Page 12 Defective momentary switch Replace momentary switch Defective heater assembly Replace heater assembly Noise Excessive noise with the heater Dirty heater assembly Ensure that exterior intake louvers and firebox cavity are free of dirt/dust. Defective heater assembly Replace heater assembly www.dimplex.com...

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