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Nortel 1210 User Manual

Nortel 1210 User Manual

Communication server 1000
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Nortel Communication Server 1000
Nortel IP Phone 1210
User Guide

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  • Page 1 Title page Nortel Communication Server 1000 Nortel IP Phone 1210 User Guide...

  • Page 3: Revision History

    5.5 UNIStim 3.0. This document reflects updates made to support the IP Phone 1210. April 2008 Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0. April 2008 Standard 01.08. This document is up-issued to support Nortel Communication Server 1000 Release 5.5.
  • Page 4 Revision history December 2007 Standard 01.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the document. December 2007 Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to reflect changes to the images.

  • Page 5: Table Of Contents

    Before you begin ........23 IP Phone 1210 display ......24 IP Phone 1210 controls .
  • Page 6 Configuring an Electronic Lock on your IP Phone ..52 Locking your IP Phone 1210 ..... . 52 Unlocking your IP Phone 1210 .
  • Page 7 Contents Making a call ........65 Using Off-hook dialing .
  • Page 8 Using External Server Applications ....104 Troubleshooting your IP Phone 1210 ....105 Virtual Office .

  • Page 9: Welcome

    Welcome Welcome Your Nortel IP Phone 1210 brings voice and data to your desktop. IP Phone 1210 can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your IP Phone 1210” on page 23 •...
  • Page 10 Ethernet port for optional PC connection • Power over Ethernet (POE) or power through a supported AC adapter • support to Network Diagnostic Utility • Accessory Expansion Module (AEM) port to connect the Expansion Module Figure 1 on page 11 shows an IP Phone 1210.
  • Page 11 Welcome Figure 1: IP Phone 1210...

  • Page 12: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.
  • Page 13 Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European EN 60950-1 ITE equipment - Safety - Part 1: Community +A11 General requirements...
  • Page 14 Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current...
  • Page 15 Directive 1999/5/EC. You can obtain a copy of the Declaration from www.nortel.com/corporate/community/ environment/life_cycle/declarations.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Table 3 lists EMC compliance for various jurisdictions Table 3: EMC compliance (Part 1 of 2)
  • Page 16 The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment •...
  • Page 17 Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à...

  • Page 18: Denan Regulatory Notice For Japan

    Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany DenAn regulatory notice for Japan Connecting Power Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone.
  • Page 19 ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1210 into a 10/100 BaseT Ethernet jack. Operation The earpiece and mouthpiece of the handset can attract and retain small objects. Location Nortel recommends that you install your IP Phone 1210 away from direct sunlight.

  • Page 20: How To Get Help

    How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 21: Getting Help Through A Nortel Distributor Or Reseller

    How to get help www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.
  • Page 22 How to get help...

  • Page 23: Using Your Ip Phone 1210

    Using your IP Phone 1210 Using your IP Phone 1210 After you familiarize yourself with the IP Phone 1210 features, you can start to use the phone. This section describes how to use the IP Phone 1210. Getting started The following section introduces the important details of the IP Phone 1210.

  • Page 24: Ip Phone 1210 Display

    Figure 2: IP Phone 1210 display IP Phone 1210 controls This section describes the controls on the IP Phone 1210. Depending on your geographic region, the IP Phone 1210 includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
  • Page 25 Using your IP Phone 1210 A triangle before a soft key label, indicates the feature is active. More.. Press the More key to access the next layer of context-sensitive soft keys (self-labeled). Use the Volume control buttons to adjust (Volume +) the volume of the ringer, handset, headset, speaker, and Handsfree features.
  • Page 26 Using your IP Phone 1210 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor.
  • Page 27 Using your IP Phone 1210 Press the Goodbye key to terminate an active call. (Goodbye) When a message is waiting, the red Visual Alerter/Message Waiting indicator LED at the top center of the phone flashes. The indicator also flashes to indicate an incoming call.
  • Page 28 • Password Admin — Station Control Password Note: Password Admin menu is not available on all IP Phone 1210 sets. Consult your system administrator. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

  • Page 29: Call Features And Flexible Feature Codes

    Using your IP Phone 1210 Press the Services key twice to access the Local Tools menu, and use the navigation (Services) keys to access the following items: • Preferences • Local Diagnostics • Network Configuration • Lock Menu Note 1: Access to these local options can be password protected.

  • Page 30: Installing Your Ip Phone 1210

    Installing your IP Phone 1210 Installing your IP Phone 1210 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1210 package includes the following accessories: • foot stand • handset •...
  • Page 31 Installing your IP Phone 1210 Figure 3: Connections on the IP Phone 1210 Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 32 • “Connecting the handset” on page 32 •...

  • Page 32: Attaching The Foot Stand (Optional)

    Installing your IP Phone 1210 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle.

  • Page 33: Connecting The Power (Optional)

    Nortel AC Adapter (model #N0089601). Note: Your IP Phone 1210 supports AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not require an AC adapter.

  • Page 34: Connecting The Lan Ethernet Cable

    Installing your IP Phone 1210 Connecting the LAN Ethernet cable Note: Your IP Phone 1210 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

  • Page 35: Wall-Mounting The Ip Phone (Optional)

    Installing your IP Phone 1210 Wall-mounting the IP Phone (optional) You can install your IP Phone on a wall. Wall-mount the IP Phone using the two keyholes on the back of the IP Phone. You do not need the foot stand for wall-mounted applications.

  • Page 36: Customizing Your Ip Phone 1210-Basic Features

    Station Control Password” on page 51 • Virtual Office Login The Virtual Office Login menu is available on the IP Phone 1210. You must configure the Class of Service for Virtual Office. Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on all IP Phone 1210 phones.
  • Page 37 Customizing your IP Phone 1210—basic features • “Adjusting volume” on page 38 • “Adjusting the display screen contrast” on page 39 • “Selecting a language” on page 40 • “Selecting date and time format” on page 41 • “Accessing display diagnostics” on page 42 •...

  • Page 38: Adjusting Volume

    Customizing your IP Phone 1210—basic features 4. Press the up or down keys to scroll, and select an option (for example, Language). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Press the Select...

  • Page 39: Adjusting The Display Screen Contrast

    Customizing your IP Phone 1210—basic features 3. Press the Enter key. 4. Press the Down soft keys to increase or decrease the volume. Down Press the up or down keys. 5. Press the Select soft key to save the volume level and return to the...

  • Page 40: Selecting A Language

    Customizing your IP Phone 1210—basic features 2. To increase or decrease the display contrast level, press the left or right keys. 3. Press the Select soft key to save the changes and return to the Telephone Select Cancel Options menu.

  • Page 41: Selecting Date And Time Format

    Customizing your IP Phone 1210—basic features 3. Press the Select soft key to save the Select Cancel desired language and return to the Telephone Options menu. Press the Cancel soft key to cancel the modifications. Selecting date and time format Several date and time formats are available.

  • Page 42: Accessing Display Diagnostics

    Customizing your IP Phone 1210—basic features Accessing display diagnostics The Display diagnostics command tests the IP Phone display screen and indicator lights. Use the following procedure to use Display diagnostics. 1. Press the Services key, select Telephone Options, and select Display Diagnostics.

  • Page 43: Viewing Ip Phone Information

    Customizing your IP Phone 1210—basic features 2. Press the up or down keys to scroll, and select one of the following dialpad tones: — None to disable all tones. — Short Click to enable a single tone for all keys.

  • Page 44: Performing Diagnostics

    Customizing your IP Phone 1210—basic features 2. Press the up or down keys to scroll through the list and view IP Phone information. Cancel 3. Press the Cancel soft key to cancel the modifications. Performing diagnostics The Diagnostics item displays the following phone-specific information: •...

  • Page 45: Selecting A Ring Type

    Customizing your IP Phone 1210—basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type: 1. Press the Services key, select Telephone Options, and select Ring type.

  • Page 46: Enabling Or Disabling Call Timer

    Customizing your IP Phone 1210—basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. 1. Press the Services key, select Telephone Options, and select Call Timer.

  • Page 47: Enabling Onhook Default Path

    Customizing your IP Phone 1210—basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. 1. Press the...

  • Page 48: Configuring Caller Id Display Order

    Customizing your IP Phone 1210—basic features Use the following procedure to configure Live Dialpad. 1. Press the Services key, select Telephone Options, and select Live Dial Pad. (Services) 2. Press the up or down keys to scroll, and select one of the following: —...

  • Page 49: Configuring Normal Mode Indication

    Customizing your IP Phone 1210—basic features 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication Normal mode display indication can be On or Off when the IP Phone is in normal mode.

  • Page 50: Customizing Your Ip Phone 1210-Advanced Features

    Customizing your IP Phone 1210—advanced features Customizing your IP Phone 1210—advanced features You can customize features on your IP Phone 1210 to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only.

  • Page 51: Managing Your Station Control Password

    Customizing your IP Phone 1210—advanced features Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Phone and prevent the misuse of your IP Phone • use password-protected features Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.

  • Page 52: Configuring An Electronic Lock On Your Ip Phone

    IP Phone. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see “Managing your Station Control Password” on page Locking your IP Phone 1210 Use the following procedure to lock your IP Phone 1210. 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC.

  • Page 53: Unlocking Your Ip Phone 1210

    Goodbye key. (Goodbye) If you dial the FCC remotely, dial your Unlocking your IP Phone 1210 Use the following procedure to unlock your IP Phone 1210. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password.

  • Page 54: Configuring The Local Tools Menu

    If you dial the FCC remotely, dial your Configuring the Local Tools menu Your IP Phone 1210 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1210.
  • Page 55 Customizing your IP Phone 1210—advanced features • “4. Lock Menu” on page 59 If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For example, in...
  • Page 56 Customizing your IP Phone 1210—advanced features Table 6: Navigation key functions in dialog boxes (Part 2 of 2) Function Right arrow key Go to the next Edit item. Left arrow key Go to the previous Edit item. Enter Turn Edit mode on or off.

  • Page 57: Preferences

    Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment.

  • Page 58: Local Diagnostics

    2. Local Diagnostics 2. Local Diagnostics submenu offers the following choices: • IP Set and DHCP Information - View reports about IP Phone 1210 and DHCP operation. • Network Diagnostic Tools - Diagnose network problems using ping and trace route tools.

  • Page 59: Network Configuration

    Customizing your IP Phone 1210—advanced features CAUTION Local Diagnostics, Network Configuration, and Lock Menu tools are for the system administrator use only. Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu.
  • Page 60 Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone. The IP Phone used as a remote phone to connect to your IP Phone 1210 need not necessarily be an IP Phone 1210.

  • Page 61: Logging In To Virtual Office

    Customizing your IP Phone 1210—advanced features Logging in to Virtual Office Use the following procedure to activate Virtual Office on your Office IP Phone from your Remote IP Phone perform the following steps. 1. Press the Services key. (Services) 2. Press the up or down keys to scroll, and...

  • Page 62: Using Virtual Office On Your Remote Ip Phone

    Office IP Phone 1210. An IP Phone 1120E, that is logged on as a remote phone to an IP Phone 1210 Office phone, provides less information than the IP Phone 1210 because it has fewer display lines.

  • Page 63: Logging Out Of Virtual Office

    Customizing your IP Phone 1210—advanced features Disconnecting your office IP Phone from a remote IP Phone Use the following procedure to disconnect your office IP Phone from a remote IP Phone. Home To disconnect your office IP Phone from the remote IP Phone a.

  • Page 64: Operating Your Ip Phone 1210

    “Entering and editing text” on page 64 “Making a call” on page Entering and editing text You can enter and edit text on your IP Phone 1210 using the following methods: • “Using the telephone dialpad” on page 64 •...

  • Page 65: Making A Call

    Operating your IP Phone 1210 Table 9: Editing soft key description (Part 2 of 2) Soft key Description Case Switch the next character to either uppercase or lowercase. Delete Backspace one character. Done/Select/Enter Application-dependent. More Access additional soft keys. Making a call This section describes the various ways you can make a call from your IP Phone 1210.

  • Page 66: Using On-Hook Dialing

    Operating your IP Phone 1210 3. To terminate the call, return the handset to the cradle Press the Goodbye key. (Goodbye) Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle.

  • Page 67: Using Handsfree Dialing

    Operating your IP Phone 1210 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. 1. Press the Handsfree key. If a headset is connected, press the Headset key. 2. Dial the number.

  • Page 68: Using A Headset

    Operating your IP Phone 1210 Muting a handsfree call Use the following procedure to mute a handsfree call. 1. Press the Mute key. The LED indicator flashes. (Mute) 2. Press the Mute key again to return to a two-way handsfree conversation.

  • Page 69: Using Predial

    Operating your IP Phone 1210 2. Press the Headset key. Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. 1. Press the Headset key. Using Predial Use the Predial feature to enter, preview, and edit numbers before you make a call.

  • Page 70: Activating Ring Again

    Operating your IP Phone 1210 Editing a Predial number Use the following procedure to edit a Predial number. 1. Use the dialpad to enter the number. 2. To erase all numbers, press the Clear soft key. Clear Reenter the numbers to dial.
  • Page 71 Operating your IP Phone 1210 Ring Again 2. Press the Ring Again soft key. Enter the Ring Again Activate Flexible Feature Code. Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification.

  • Page 72: Using Last Number Redial

    Operating your IP Phone 1210 Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Ring Again 1. Press the Ring Again soft key a second time. Press the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number.

  • Page 73: Storing A Speed Call Number

    Operating your IP Phone 1210 Storing a Speed Call number Use the following procedure to store a Speed Call number. SpcCtl 1. Press the SpcCtl soft key. The triangular icon flashes to indicate programming mode. 2. At the prompt, enter a one-, two-, or three-digit code (0-999).

  • Page 74: Using System Speed Call

    Operating your IP Phone 1210 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. 1. Lift the handset. 2. Press the System Speed Call soft key.

  • Page 75: Managing Calls During A Call

    Operating your IP Phone 1210 Press the Headset key if a headset is connected to your IP Phone. Managing calls during a call You can use the following features during a call: • “Using Call Hold” on page 75 •...

  • Page 76: Using Call Waiting

    Operating your IP Phone 1210 Retrieving a call on hold Use the following procedure to retrieve a call on hold. 1. Press the Hold key to place an active call on hold. Press the Hold key again or (Hold) the press the...

  • Page 77: Transferring A Call

    Operating your IP Phone 1210 Returning to the original call Use the following procedure to return to the original call. 1. Press the Hold key to place the second call on hold. (Hold) Press the Goodbye key to end the second call.

  • Page 78: Using Timed Reminder Recall

    Operating your IP Phone 1210 Trans 3. When that IP Phone rings or a person answers the call, press the Trans soft key. The calling party is connected to the appropriate person. Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete.

  • Page 79: Using Attendant Recall

    Operating your IP Phone 1210 Trans 3. Press the Trans soft key. Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your IP Phone rings.

  • Page 80: Using Call Park

    Operating your IP Phone 1210 4. Press the Goodbye key. The caller connects to the attendant. (Goodbye) Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Park does not tie up a line.

  • Page 81: Retrieving A Parked Call

    Operating your IP Phone 1210 Park 3. Press the Park soft key. Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. 1. Press the Trans soft key.

  • Page 82: Recording A Calling Party (Caller) Number

    Operating your IP Phone 1210 Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. 1. Lift the handset. Park 2. Press the Park soft key.

  • Page 83: Displaying Call Details

    Operating your IP Phone 1210 Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. Display 1. Press the Display key. The call waiting information appears.

  • Page 84: Using Internal Call Forward

    Operating your IP Phone 1210 2. Dial the DN to which you want to forward your calls. 3. Press the soft key. Fwd. Deactivating Call Forward Use the following procedure to deactivate Call Forward. 1. Press the soft key. Fwd.
  • Page 85 Operating your IP Phone 1210 Forwarding internal calls only Use the following procedure to forward internal calls only. IntForward. 1. Press the IntForward key. Lift the handset and enter the Internal Call Forward Activate FFC. 2. Dial the DN to which you want to forward your internal calls.

  • Page 86: Using Remote Call Forward

    Operating your IP Phone 1210 Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. IntForward 1. Press the IntForward key twice. Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another from a remote IP Phone.
  • Page 87 Operating your IP Phone 1210 5. Dial your DN. To reinstate call forward to the previous call forward number, press the key. (Do not perform steps 6 and 7.) 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal.
  • Page 88 Operating your IP Phone 1210 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your 6. Press the key.

  • Page 89: Managing Multiparty Calls

    Operating your IP Phone 1210 Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 89 • “Setting up a Conference Call” on page 89 • “Using Conferee Selectable Display” on page 90 •...

  • Page 90: Using Conferee Selectable Display

    Operating your IP Phone 1210 2. Dial the number of the person to add to the conference call. You can talk to the person without intervention from the party on hold. Conf 3. Press the Conference key again to connect all parties.
  • Page 91 Operating your IP Phone 1210 indicator. Each key press changes the screen to show a different active conferee. This action has no effect on the display of other IP Phones involved in the conference. 2. Press the Goodbye key. If configured, the...

  • Page 92: Using Group Call

    Operating your IP Phone 1210 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. Calling group members Use the following procedure to call group members.
  • Page 93 Operating your IP Phone 1210 Answering a group call Use the following procedure to answer a group call. 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your IP Phone.

  • Page 94: Managing Calls While Busy At Work

    Operating your IP Phone 1210 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy.

  • Page 95: Hotel Ppplications

    Operating your IP Phone 1210 Hotel ppplications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1210. In a hotel environment guests can access the following service: • “Configuring Automatic Wake-Up” on page 95 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call.
  • Page 96 Operating your IP Phone 1210 4. Press the Goodbye key. (Goodbye) Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key.

  • Page 97: Paging Features

    4. Press the Goodbye key. (Goodbye) Paging features The IP Phone 1210 supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 97 • “Using Radio Page” on page 98 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system.

  • Page 98: Using Radio Page

    Operating your IP Phone 1210 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers.
  • Page 99 Operating your IP Phone 1210 4. If your call remains unanswered for a preset time period, during which you hear a 15-second high-pitched tone (Goodbye) sounds followed by silence, press the Goodbye key or replace the handset. Using Automatic Post-selection The called party is either busy on the IP Phone or away from their desk.

  • Page 100: Miscellaneous Call Features

    Operating your IP Phone 1210 Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone.
  • Page 101 Operating your IP Phone 1210 Charging a local or long-distance call to an account before you dial Use the following procedure to charge a local or long-distance call to an account before you dial. 1. Lift the handset. Charge 2. Press the Charge soft key.
  • Page 102 Operating your IP Phone 1210 2. Press the Charge soft key. Charge Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are transferring the call.
  • Page 103 Operating your IP Phone 1210 2. Press the Charge soft key. Charge Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference soft key.

  • Page 104: Using Privacy Release

    Depending on which features are available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).

  • Page 105: Troubleshooting Your Ip Phone 1210

    Troubleshooting your IP Phone 1210 This section provides basic information about troubleshooting your IP Phone 1210 if Virtual Office causes a problem. For additional help, see “How to get help” on page Virtual Office Table 10 lists error messages and describes actions to correct the causes.
  • Page 106 Troubleshooting your IP Phone 1210 Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed Probable cause Action message Invalid ID (2) Incorrect User ID Enter correct User ID. entered. Invalid ID (3) Incorrect User ID Enter correct User ID.
  • Page 107 Troubleshooting your IP Phone 1210 Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed Probable cause Action message Permission Incorrect User ID Enter correct User ID. Denied (4) entered. Attempt to log on to a Go to an IP Phone...

  • Page 108: Flexible Feature Codes

    Troubleshooting your IP Phone 1210 Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed Probable cause Action message Server Network problem. Notify system Unreachable (2) administrator if the problem persists. Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator.
  • Page 109 Troubleshooting your IP Phone 1210 Table 11: Flexible Feature Codes (Part 2 of 2) Feature Feature Call Park Pickup Group Electronic Lock Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Internal Call Forward...
  • Page 110 Troubleshooting your IP Phone 1210...

  • Page 111: Terms You Should Know

    Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 112 Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.
  • Page 113 Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive a call. The term off- hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Phone, or (d) a line is automatically selected for an outgoing call.
  • Page 114 Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 115: Index

    Context-sensitive soft keys 24 Hold key 26 Hotel applications 95 Date/time display 111 Directory Number 111 Indicator status 112 disconnect a conferee 91 Information display 112 Display incoming calls 83 Installing your IP Phone 1210 30 Display Network Diagnostics Utili-...
  • Page 116 Index Interrupted dial tone 112 One Button Page IP Phone 1210 controls 24 configuring 32 On-hook dialing 66 IP Phone 1210 display 24 Override a busy signal 98 Last Number Redial 72 Paging tone 113 Local Area Network (LAN) 9...
  • Page 117 Index Switching from handsfree to hand- Using the telephone dialpad 64 set mode 68 Using Timed Reminder Recall 78 Switching from handsfree to head- Using Virtual Office 59 set 69 Using Virtual Office on your Office System or Switch 114 IP Phone 62 Using Virtual Office on your Re- mote IP Phone 62...
  • Page 118 Index...

  • Page 120: User Guide

    CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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