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1. The modem is not installed automatically?
•
Check your administrator and PC user rights.
•
Check if your PC meets the requirements.
•
Check if you the USB port on your PC is working properly.
•
Connect the modem to other ports.
•
The Autorun function may have been disabled on PC.
•
Start Autorun manually. To do that, open My Computer and start the AutoRun.exe file in the modem
directory.
•
Open My Computer, right-click on Web Partner and click Autorun.
2. The Web Partner program is installed but the system can not detect the device.
•
Disconnect your modem from PC and then connect it again.
•
The drivers may have been installed incorrectly. Reinstall Web Partner.
24
Troubleshooting
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