Huawei E5 User Manual page 25

3. Modem is connected to the Internet and the signal indicator is on, but the Internet
connection can not be set up.
•
Check if the connection profile has been selected correctly (Kcell Connect by default).
•
Check if the service is activated by your operator (Internet, High Speed Internet).
•
Check your account balance.
4. Slow Internet connection.
•
Check if the High Speed Internet service is active.
•
Check if you are within the area with strong 3G reception.
5. Modem does not recognize my SIM card.
•
Check if your SIM card is properly inserted in the modem (check the device to find out how to do it
properly).
•
Your SIM card may have been blocked.
•
Check this using a mobile phone.
•
When connecting the modem, enter the correct PIN number when prompted.
6. Check if you have sufficient funds in your account to cover the service fee.
Note: See Help on the management program or Web management page.
Restart the E5. Restore the factory defaults.
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Troubleshooting