Acomdata External Hard Drive USB 2.0 User Manual page 13

Q: Can you make the Drive bootable?
A: No.
Q: Can you partition the Drive?
A: Not recommended.
Q: When I leave my computer idle for a while, my Drive
won't work properly.
A: The most likely cause is that your computer is going
into sleep mode. The immediate solution is to shut down
your computer and turn off the Drive, and then restart your
computer. Once your computer is completely booted up,
turn on the Drive. To prevent this problem from recurring,
set your computer to never go into sleep mode.
FAQs for PC Users:
Q: I do not see my Drive listed in the My Computer win-
dow, but it does appear in the Device Manager list.
A: Right-click on My Computer. Select Manage in the
pop-up menu. In the Computer Management window,
select Storage, then select Disk Management. In the Disk
Management window, you should see a list of available stor-
age devices. Look for the Disk that has a capacity closest
to your AcomData External Hard Drive. Right-click on the
right-hand box; in the pop-up menu select Delete Partition.
Once you do this, it will say "Online" & "Unallocated". Right-
click on the box and select Create New Partition in the
pop-up menu. When the Partition Wizard appears, select
Primary Partition and click on Next. You will see a default
value for the Drive; click Next. You will then see a drive let-
ter (you can change this drive letter if you wish); click Next.
You will then be asked to format the Drive.
Q: My computer does not recognize the Drive.
A: Make sure all of your connections are secure. If you
have an add-on card, make sure it is working properly and/
or update the driver. Also, make sure you have all the lat-
est updates for your Windows operating system.
22
Q: Does the Drive work with Norton Ghost?
A: Yes, but only with Norton Ghost 2003.
Q: Do you have "DOS Driver" for the Drive?
A: No.
Q: Is the Drive compatible with Windows NT 4.0?
A: No.
Q: Where are the drivers for 2000/XP?
A: None are needed.
Q: When I try to format my Drive on Windows 2000/XP
I get a "Could not complete format" error.
A: This problem can occur if you are using a USB 2.0 or
FireWire card to connect the Drive. Plug the Drive into a
USB or FireWire port on your computer and try the format
again. You may also come across this error if you are using
Windows 2000 or XP and you try to format the Drive using
the FAT 32 file system. If reformatting the Drive and you
do not need Mac compatibility, Windows 2000/XP users
should use the NTFS files system.
Q: After I connected the Drive to my PC, I got the follow-
ing alert message: HI-SPEED USB Device Plugged into
non-HI-SPEED USB Hub." What does this mean?
A: Windows 2000 and XP users will get this alert mes-
sage if you plugged the Drive into a USB port that only sup-
port USB 1.x. This is fine, except your Drive will operate
USB 1.x speeds.
FAQs for Mac Users:
Q: I'm using a USB connection on a Mac. Do I need to
install the USB 2.0 Installation CD?
A: No, the External Hard Drive uses the built-in Mac USB
Mass Storage Support software, which includes the nec-
essary system extensions. However, to use the External
Hard Drive you must have USB Mass Storage Support ver-
sion 1.3.5 or later. You can download the latest update at
23