Panasonic BL-VT164 Series Operating Instructions Manual page 175

Symptom
The camera does not move
onto the preset position
exactly.
The camera does not
automatically move to the
previous position when
turning on the power of the
camera.
The movement of the camera
automatically changes.
Audio is not output from other
products such as a network
disk recorder or PC software
package.
The alarm occurrence
indication button and the
[AUX] buttons on the "Live"
page do not display the
current status in real time.
No image is displayed on the
"Live" page.
Shortcut icon of the camera is
not displayed on "My Network
Places" of the PC.
Images are not displayed or
not refreshed smoothly.
No indicator lights.
Cause/solution
•
Is any part of the camera worn out?
When the camera does not move to the exact
position frequently, the driving parts may be worn
out. Contact the dealer for assistance.
•
If the camera always moves to a specific position
after turning on the power of the camera, register
that position as the home position when convenient.
The camera will automatically move to the
registered position using the self return function
when turning on the power of the camera.
•
Check the settings for the self return function.
•
Some of the products such as a network disk
recorder or PC software package may not support
"G.711". Set the audio encoding format of the
products to "G.726 (32 kbps)."
•
Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera
View 4S" is installed.
•
Is "Real time" selected for "Alarm status update
mode"?
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
•
Delete temporary internet files as follows.
1.
Select "Internet Options..." under "Tools" on the
menu bar of Internet Explorer. The "Internet
Options" window will be displayed.
2.
Click the [Delete Files...] button in the
"Temporary Internet Files" section on the
[General] tab.
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
•
Is "Off" selected for "Indicator" on the "Basic" page?
Select "On" for "Indicator".
22 Troubleshooting
Reference pages
-
55
55
72
3
39
:
VT164W VT164W VT164 VT164
10
VP104W VP104W VP104 VP104
: 15
VP101 VP101
108
-
-
39
Operating Instructions 175