Panasonic BL-VT164 Series Operating Instructions Manual page 173

Symptom
Cannot access the camera
from a mobile terminal.
A cookie error was displayed
when performing user
registration for
"Viewnetcam.com".
User registration for the
"Viewnetcam.com" service
fails.
No image is displayed.
Cause/solution
•
Is the SSL encryption method different from that of
the camera?
Select "HTTP" (Do not select "HTTPS") for
"HTTPS" - "Connection" on the "Network" page - the
[Network] tab, and access the camera again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is
also necessary to enter the port number.
•
Is the URL correct? Or is "/cam" missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a mobile terminal, it is
necessary to enter "/cam" at the end of the URL that
is used for the camera access from a PC.
•
Is the SSL encryption method different from that of
the camera?
Select "HTTP" (Do not select "HTTPS") for
"HTTPS" - "Connection" on the "Network" page - the
[Network] tab, and access the camera again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is
also necessary to enter the port number.
•
Is the web browser configured to allow cookies?
Configure the web browser to allow cookies. In
Internet Explorer, from [Tools] select [Internet
Options] and configure the cookies setting in the
[Privacy] tab.
•
Is the registered E-mail address correct?
When an E-mail with the "Viewnetcam.com" website
link is not received, the registered E-mail address
may be incorrect. Visit the "Viewnetcam.com"
website (http://www.viewnetcam.com/) to register
the correct E-mail address.
•
Is the viewer software installed on the PC?
Install the viewer software on a PC.
•
Is the version of DirectX
Check the version of DirectX as follows.
1.
Select "Run..." from the start menu of Windows.
2.
Enter "dxdiag" in the displayed dialog box and
click the [OK] button.
If the version of DirectX is older than 9.0c,
upgrade it.
9.0c or later?
®
22 Troubleshooting
Reference pages
104
119
22
104
119
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3
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Operating Instructions 173