HP 8/24 SAN Specification page 11

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
eSupport
Customer Technical
Training
employing HP storage subsystems and the interconnecting storage area network (SAN) infrastructure. In a
typical engagement, HP or one of our authorized business partners will perform a detailed discovery using
HP's proprietary toolset to gain an understanding of the configuration of your storage devices and SAN
topology.
The findings from this process will be compared to HP best practices and industry standards as defined by
IT Service Management (ITSM) disciplines. The results of the evaluation will be quickly and efficiently
processed into information you can leverage. This information, in the form of a comprehensive HP SAN
Assessment report, will be summarized by HP or one of our authorized business partners with
recommendations that are intended to improve availability levels and ongoing management of your
storage and SAN environment.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA1-2941ENW.pdf
HP eSupport is a portfolio of technology-based services that assist you with managing your
business environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit: http://www.hp.com/support
Remote Support Technology (RST)-HP Remote Support Pack
Taking a more proactive approach to IT support, the HP Remote Support pack plug-in module easily
integrates with HP Systems Insight Manager to provide a powerful, unified "single pane of glass" solution
for onsite and remote management.
HP Remote Support Pack enhances HP Systems Insight Manager with intelligent event diagnosis plus the
automatic submission of hardware event notifications securely to HP support, including acknowledgment
and status returns. It adds remote configuration collections to allow the delivery of assessment and
proactive services for your SAN storage and HP-UX environments.
Consider education as an integral part of your strategy to get the best return on investment for your HP
storage solution. HP offers a variety of training courses on storage software, networking, archiving and
disk storage systems. Our classes are available in many delivery modalities from traditional instructor-led
courses at one of our 80 training centers worldwide to on-site training customized to your needs or online.
www.hp.com/learn/storage
DA - 13044 Worldwide — Version 24 — December 9, 2013
HP 8/24 SAN Switch
Page 11