Troubleshooting - Jetta Classic Series Owner's Manual & Installation Manual

owner's manual

troubleshooting

Jets are not operating properly.
The jets may be blocked or closed. Check every jet to ensure that each one is open by rotating the outer ring in a
clockwise direction. If water still is not moving through the jets at the desired rate, turn the motor off. Check the
suction to remove any debris that may have collected. Reattach the suction cover before operating again.
Pump will not start.
Check to ensure that power is flowing to the electrical outlet. After inserting the plug fully into the outlet, reset the
GFCI. Check to see if the air hose is connected to both the pump and the on/off switch located on the under mount
of the bath.
NOTE: The pump can not operate if the bath is not filled with 2" of water above the top jets.
Water leaks around pump.
Check to see if the black union nuts on the pump are tight and if the O-rings are sealed properly. Loosen the unions
from the PVC, reset the O-rings for proper seating, and then tighten the union nuts BY HAND until seal is formed.
Tub will not come on.
Check to see if there is power to the receptacle by plugging in a light or a hair dryer. The GFCI controlling that
circuit may be tripped. If you push the button and it still does not come on, verify that both ends of the clear vinyl
tubing are connected to the transmitter body on tub and air switch on motor.
Tub will come on by itself.
If you turn the button and the tub does not shut off, the e-switch may be defective. Call your Jetta rep for replace-
ment. If you have a push button and the tub comes on by itself, pressure may be built up inside the clear vinyl tub-
ing (cvt). To fix this, punch a small hole into the cvt to release the pressure. The hole should be no larger than the
tip of a screw.
Tub will not shut off.
If you have a push button and the tub does not shut off, the clear vinyl tubing may not be connected to transmit-
ter body on tub or the air switch on motor. If you have a turn button, the relay may be stuck. Tap on rectangle box
located on top of motor (2" to the right of where the power cord enters the box on the vertical surface of the
rectangle box), this should release the stuck points in the relay.
Motor comes on and hums.
This noise may be from impellor seals that may have a calcium build-up on them. Unplug the motor, unscrew
the pump unions from pump, and try to turn the impellor with your finger or a screwdriver to break seals free.
Motor comes on but will not push water.
First check to see if the jets turned on (clockwise opens, counterclockwise closes). If they are on and the motor
still does not run, the pump may be mounted too high (this will be a problem on new installs only), and air may be
trapped in the line. Remove 1 pump board from under the motor and lower the motor
accordingly. Foam may have to be chipped away from the flex lines to accomplish this.
Trissage will not work.
If the trissage runs on low speed only, the trissage hose may be cut or the nipple on trissage body may be broken.
If trissage runs on high speed only, motor may not be drilled for trissage. Please contact your Jetta dealer for re-
placement parts.
The light will not come on.
Since the light has a separate power source, first check to see if the light is plugged in and the bulb isn't burnt out.
If it still doesn't work, check to see if the clear vinyl tubing is connected correctly to the transmitter body on tub to
the transformer box (small mounted rectangular black box) on the tub base.
How do I change a defective bulb?
The bulb can be changed from inside the tub. Each light is supplied with a special wrench, which has square
corners to fit the wall fitting square corners. Unscrew the wall fitting, and making sure the "O" ring does not
fall out. The light bulb pulls straight out for removal, and pushes straight in to install.
If unit is within the limited factory warranty, contact Jetta Corporation at (800)-288-7771
with your purchasing information on hand, so that we may service you better.
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© 2011 Jetta Corporation All rights reserved. REV 06/2011
800-288-7771