HP ProLiant MicroServer Specifications page 7

QuickSpecs
Service and Support
Optional HP Care Pack Services that will enhance your HP product experience
Optional Services
eSupport
3-Year HP Hardware Support Onsite Service, 4-hour response, 24x7
As an alternative to our recommended support level, for customers who need same day response service
level 24x7.
Provides you with an HP authorized representative who will arrive at the Customer's site any time and day
of the year to begin hardware maintenance service within 4 hours of the service request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
3-Year HP Hardware Support Onsite Call-to-Repair (CTR) Service, 6- or 24-hour
As an alternative to our recommended support level, for customers who need committed call-to-repair for
server hardware.
Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the
system to help return the hardware to operating condition within 6 or 24 hours of the initial service request
to the HP Global Solution Center.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN.pdf
HP Proactive Select Service
Customer needs on demand access to consulting, technical proactive services and education courses.
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN.pdf
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage
the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
DA - 13716 Worldwide — Version 22 — December 9, 2013
HP ProLiant MicroServer
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