Troubleshooting; Assistance Or Service - KitchenAid KECS161 Use & Care Manual

COIL ELEMENTS (on some models)
Do not clean or immerse in water. Soil will burn off when hot.
For more information, see "Coil Elements and Burner Bowls."
Damp cloth:
Make sure control knobs are off and elements are cool.
BURNER BOWLS (on some models)
Do not clean in the Self-Cleaning cycle.
Solution of cup (125 mL) ammonia to 1 gal. (3.75 L) water:
Soak for 20 minutes, then scrub with stainless steel wool
pad.
Oven cleaner:
Follow product label instructions.
Mildly abrasive cleanser:
Scrub with wet scouring pad.
Porcelain enamel only, not chrome
Dishwasher.

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Nothing will operate
Has a household fuse been blown or has the circuit
breaker been tripped?
Replace the fuse or reset the circuit.
Is the appliance wired properly?
See Installation Instructions.
Cooktop will not operate
Is the control knob set correctly?
Push in knob before turning to a setting.
On coil element models, is the element inserted properly?
See "Coil Elements and Burner Bowls" section.
Excessive heat around cookware on cooktop
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1 in. (2.5 cm) outside the cooking area.
Cooktop cooking results not what expected
Is the proper cookware being used?
See "Cookware" section.
Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
Is the appliance level?
Level the appliance. See the Installation Instructions.
On coil element models, is the element inserted properly?
See "Coil Elements and Burner Bowls" section.
ASSISTANCE OR
SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
To locate factory specified parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories U.S.A.
To order accessories, call the KitchenAid Customer Interaction
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.kitchenaid.com and click on "Shop-
Online," then "Accessories."
Canning Unit Kit
(coil element models)
Order Part #242905
Cooktop Scraper
(ceramic glass models)
Order Part #3183488
®
appliance.
Cooktop Polishing Creme
(ceramic glass models)
Order Part #4392916
Stainless Steel Cleaner &
Polish
(stainless steel models)
Order Part #4396095
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