Troubleshooting Chart - Sharp XL-E12H Operation Manual

Troubleshooting chart

Many potential problems can be resolved by the owner without
calling a service technician.
If something is wrong with this product, check the following before
calling your authorised SHARP dealer or service centre.
■ General
Symptom
●
The clock is not set
to the correct time.
●
When a button is
pressed, the unit
does not respond.
●
No sound is heard.
■ CD player
Symptom
●
Playback does not
start.
●
Playback stops in
the middle or is not
performed properly.
●
Playback sounds are
skipped, or stopped
in the middle of a
track.
■ Remote control
Symptom
●
The remote control
does not operate.
■ Tuner
Symptom
●
The radio makes
unusual noises
continuously.
Possible cause
●
Did a power failure occur?
Reset the clock. (Refer
page 10)
●
Set the unit to the power
stand-by mode and then
turn it back on.
●
If the unit still malfunctions,
reset it. (Refer page 14)
●
Is the volume level set to
"MIN"?
●
Are the headphones
connected?
●
Are the speaker wires
disconnected?
Possible cause
●
Is the disc loaded upside
down?
●
Does the disc satisfy the
standards?
●
Is the disc distorted or
scratched?
●
Is the unit located near
excessive vibrations?
●
Is the disc very dirty?
●
Has condensation formed
inside the unit?
Possible cause
●
Is the AC power lead of the
unit plugged in?
●
Is the battery polarity
correct?
●
Are the batteries dead?
●
Is the distance or angle
incorrect?
●
Does the remote control
sensor receive strong
light?
Possible cause
●
Is the unit placed near the
TV or computer?
●
Is the FM aerial placed
properly? Move the aerial
away from the AC power
lead if it is located nearby.
■ USB
Symptom
●
Device cannot be
detected.
●
Playback does not
start.
●
Wrong time
display.
●
Wrong file name
display.
■ Condensation
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation
inside the cabinet (CD pickup, etc.) or on the transmitter on
the remote control. Condensation can cause the unit to
malfunction. If this happens, leave the power on with no
disc in the unit until normal playback is possible (about 1
hour). Wipe off any condensation on the transmitter with a
soft cloth before operating the unit.
■ If problem occurs
When this product is subjected to strong external
interference (mechanical
electricity, abnormal supply voltage due to lightning, etc.)
or if it is operated incorrectly, it may malfunction.
If such a problem occurs, do the following:
1
Set the unit to the stand-by mode and turn the power on
again.
2
If the unit is not restored in the previous operation,
unplug and plug in the unit again, and then turn the
power on.
Note:
If neither operation above restores the unit, clear all the
memory by resetting it.
E-13
Possible cause
●
Is there any MP3/WMA file
available?
●
Is the device properly
connected?
●
Is it an MTP device?
●
Does the device contain AAC
file only?
●
Is it a copyright protected
WMA file?
●
Is it a false MP3 file?
●
Is Variable Bitrate file being
played back?
●
Is the File Name written in
Chinese or Japanese
characters?
shock, excessive static