Troubleshooting - Blackberry Pearl 9105 User Manual

User Guide
Data permissions for third-party applications
Email:
Set whether third-party applications can access email messages, SMS text messages, MMS messages or PIN messages on your
BlackBerry® device.
Organiser Data:
Set whether third-party applications can access organiser data such as contacts, calendar entries, tasks or memos.
Files:
Set whether third-party applications can access files that you store on your device. For example you can set whether third-party applications
can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®
technology.
Security Data:
Set whether third-party applications can access certificates or keys in the key store on your device.

Troubleshooting

I cannot download a certificate
If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the
default connection type.
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
Depending on your BlackBerry® device model, this feature might not be supported.
Verify that the time on your BlackBerry device is synchronised with the network time.
288
Security