Blackberry Pearl 9105 User Manual page 206

User Guide
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.
Related topics
Reconcile email messages over the wireless network, 200
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Related topics
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Organiser data is not synchronising over the wireless network
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Check that wireless data synchronisation is turned on in the contact list, calendar, task list and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronisation tool in the BlackBerry® Desktop Manager to synchronise
calendar data. For more information, see the BlackBerry Desktop Software Online Help.
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Custom contact list field data is not appearing on my computer
You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronise it with the email application on your
computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronisation
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, check that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
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Synchronisation