Troubleshooting Tips - GE JKP9027 Owner's Manual

Before You Call For Service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Control panel on
microwave oven
will not operate
"SENSOR ERROR"
appears in the
microwave oven
display
Microwave oven light
does not work
Foods overcooked or
undercooked in the
microwave oven
Clock and timer
do not work or
display goes blank
Possible Causes
You forgot to press the
Start pad.
Door not securely closed.
Another function was pressed.
The Clear/Off pad was
pressed accidentally.
Oven controls
improperly set.
During a sensor
function the microwave
oven door was opened
too soon.
Light bulb is loose
or defective.
Varying density and amount
of foods being cooked.
Food not turned or stirred
as called for in the recipe.
Too many dishes in the
oven at the same time.
Food not thoroughly defrosted. • See the Using the microwave sensor controls section.
Improper cookware or
coverings being used.
Humidity or moisture in
the oven will lessen the
Sensor cooking time.
Food not allowed to stand.
A fuse in your home may be
blown or the circuit breaker
tripped.
Controls improperly set.
The clock is in the
black-out mode.
What To Do
• Press the Start pad.
• Make sure the microwave oven door is closed.
• Press the Clear/Off pad twice to cancel it and begin
again.
• Begin again.
• While using Time Defrost, numbers not entered after
pressing the Auto Defrost pad.
• The microwave oven door should not be opened
before the time begins to count down in the display.
• Call for service.
• Varying density and amount sometimes require more
cooking time.
• Turn or stir food and begin again.
• Do not overload your microwave oven.
• See the Microwave safe cookware section of the
Important Safety Instructions section.
• Make sure the inside of the oven and the outside of
the containers are dry.
• Some standing time is recommended for certain
vegetables cooked with the Sensor Controls.
• Replace the fuse or reset the circuit breaker.
• See the Using the clock and lower oven timer section
for the lower oven clock.
• See the Display On/Off section for the microwave oven
clock.
• See the Special features of your lower oven control
section for the lower oven clock.
• See the Display On/Off section for the microwave oven
clock.
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