HP 220mx Troubleshooting page 2

IMPORTANT NOTE: If replacing a part does
not fix the problem, replacing that part again
is probably not necessary. The possibility of
receiving a defective replacement part is
extremely low.
The recommended procedure is to replace
the original part back into the jukebox if
Connect laptop to
replacing the part did not fix the problem.
Jukebox and scan
Continue troubleshooting.
bus or reboot host
computer to view
SCSI IDs
Check that each
device on SCSI bus
has unique address
YES Jukebox and
drive(s) appear on
SCSI bus?
See Note A
Jukebox OK:
Check host
hardware and
Jukebox and
software
NO
YES drive inquiry strings
correct? Are firmware
If error is
revisions current?
intermittent,
(See Product IDs
table)
check the
error log via
control panel
(see reverse)
Front panel display
YES
shows " FAIL " or
" MISLOAD ";
press ENTER for
error code
(see table on reverse)
Check drive SCSI cable
YES
Check drive interface cable
Disk ejects?
Replace picker
POWER
CYCLE
JUKEBOX
Display
YES
NO
shows "TESTING"
then "READY"
(1-2 minutes)
Read codes before clearing Config 16
Set Config 16 to
NO
" CLEAR"via control
panel to restore default
SCSI IDs (see reverse
for instructions)
Check:
Jukebox
YES NO 1. SCSI cable
and drive(s)
2. Termination
appear on
3. SCSI IDs
SCSI bus?
4. Host adapter card
5. Controller PCA
Use laptop to
download correct
inquiry string and
firmware revision
levels or set
Config 40 to " ON"
YES NO
Picker
rotate?
Drive load
NO
and eject
properly?
Manually
insert disk
into drive
leadscrew
Manually eject
assembly
disk by pressing
eject button on YES
Disk NO
lower right side accepted?
of drive
1) Check drive
NO 1) Check drive
power connections
power connections
2) Replace drive
2) Replace drive
Troubleshooting Tree
Ensure that
shipping screw
has been removed
CAUTION: Setting Config 16
to " CLEAR"erases error codes!
YES
(see reverse for instructions)
See Note A
YES Leadscrew
on picker move?
(Plunge
motion)
Replace
picker
Picker
YES
NO
move up
& down?
Replace
picker
Cable
YES
from picker
to Controller
PCA OK?
Replace
Vertical NO
vertical YES
See Note A
leadscrew belt
slipping?
Check:
1. Vertical leadscrew
assembly
2. Controller PCA
Remove outer cover
from Jukebox to
access interior
(QUALIFIED REPAIR
PERSONNEL ONLY)
Front panel display
shows " FAIL " or
" MISLOAD ";
press ENTER for
NO
Any motion
error code
in Jukebox?
(see table on reverse)
Check:
See Note A 1. Cable from Controller
PCA to display
2. Display PCA
3. Controller PCA
NO
Replace
Belt
YES NO
Controller
on picker
PCA
slipping?
Cable
from picker
YES NO
to Controller
PCA
OK?
Check:
Reseat or
1. Picker assembly
replace
2. Controller PCA
cable
NO
Reseat or
See Note A
replace
cable
Note A
IMPORTANT: Always ensure that drive and
jukebox firmware are the latest revision. Update
drive and jukebox controller firmware, if necessary.
Requirements for using a service PC on a 125ex:
Remove jukebox from the system and use a
single-ended terminator.
Power cycle Jukebox
and observe
Power On Self Test
Read error codes to
aid troubleshooting
(see reverse for
instructions)
NO
Control panel
display
YES
working?
Fan on
NO
YES
side of power
supply turns?
Check power outlet
Replace power supply
YES
Jukebox NO
picker moves?
Cable from
YES NO
power supply
to Controller
PCA OK?
Lights
NO
YES on front of
Reseat or
drive lit briefly
at power
up?
Replace
power
supply
Product ID Table
Jukebox Drive
Product #
Product ID Product ID
C1100A,B C1718T C1716T
C1100F,G,H C1100F C1113F
C1101F,H C1100F C1113F
C1115F,G,H C1100F C1113F
C1116F,H C1100F C1113F
C1100J C1113J
C1100J,K,L
C1115J,L C1100J C1113J
C1118J C1113J
C1118J,K,L
C1118J C1113J
C1119J,L
NOTE: Product ID need not
match actual product number.
Product IDs are part of the information
returned when performing an inquiry
command or scan of the bus.
replace
cable