Lights Came On And Then Went Out; Only The Power Light Is On; An Ink Error Is Indicated After You Replace The Cartridge - Epson NPD4919-00 EN User Manual

User's Guide
❏ Make sure that your outlet works and is not controlled by a wall switch or timer.

Lights came on and then went out

The product's voltage may not match the outlet rating. Turn off the product and unplug it immediately. Then check
the label on the back of the product.
!
Caution:
If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your dealer.

Only the power light is on

❏ Turn off the product and computer. Make sure the product's interface cable is securely plugged in.
❏ If you are using the USB interface, make sure your cable meets the USB or Hi-Speed USB standards.
❏ If you are connecting the product to your computer via a USB hub, connect the product to the first-tier hub from
your computer. If the printer driver is still not recognized on your computer, try to directly connect the product to
your computer without the USB hub.
❏ If you are connecting the product to your computer via a USB hub, make sure the USB hub device is recognized by
your computer.
❏ If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution
of your image or printing the image at a smaller size. You may need to install more memory in your computer.
❏ Users of Windows can clear any stalled print jobs from the Windows Spooler.
"Canceling Printing" on page 38
&
❏ Uninstall the printer driver, then reinstall it.
"Uninstalling Your Software" on page 100
&

An ink error is indicated after you replace the cartridge

A
Open the scanner unit.
c
Important:
Do not touch the white flat cable inside the product.
Troubleshooting for Printing/Copying
118