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Mitel 5001 User Manual

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M I T E L N E T W O R K S
M I T E L N E T W O R K S
5001
IP Phone
USER GUIDE

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Summary of Contents for Mitel 5001

  • Page 1 M I T E L N E T W O R K S M I T E L N E T W O R K S 5001 IP Phone USER GUIDE...
  • Page 2 3300 ICP - 7.0...

  • Page 3: Table Of Contents

    Contents ABOUT THE 5001 IP PHONE Telephone Status Indicators For Users on Resilient 3300 ICP Systems Tips for Your Comfort and Safety USING YOUR PHONE Adjusting the ringer volume Adjusting the handset receiver volume Making and answering calls Redial Redial - Saved Number...

  • Page 4: About The 5001 Ip Phone

    Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and later software. Note: The 5001 IP phone is not suitable for direct connection to ANY public telephone network. Connect the phone to a LAN that is attached to a Mitel- manufactured ICP system only.

  • Page 5: Telephone Status Indicators

    Telephone Status Indicators Situation: The message waiting indicator is: Line is idle Line is ringing Flashing rapidly Message waiting/Voicemail Flashing slowly For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system.

  • Page 6: Adjusting The Handset Receiver Volume

    Adjusting the handset receiver volume To adjust the Handset Receiver Volume when you are using the handset: Press the Volume control button. Making and answering calls To make a call: 1. Lift the handset. 2. Dial the number. To answer a call: Lift the handset.

  • Page 7: Messaging

    If the message indicator is flashing slowly while the phone is not ringing, this indicates that you have a message or voicemail. Note: For voicemail to work properly with the 5001 IP phone, Call Forward must be activated. To forward your calls to voicemail: 1.

  • Page 8: Attendant Call Hold - Remote Retrieve

    Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the digits announced by the attendant. Callback To leave a callback message at another extension: While listening to ringing or busy tone, press the MESSAGE key.

  • Page 9: Call Transfer

    Call Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To retrieve the call, press the switchhook and dial the *1.

  • Page 10: Call Forward

    Call Forward Incoming internal and external calls presented at your extension can be forwarded in the following ways: Call Forward All - forwards all your calls to another destination (extension or external number) without first presenting the calls at your extension. Call Forward No Answer - forwards your calls to another destination when you are busy on another call or away from your desk.

  • Page 11: Call Forward - Remote

    To cancel all Call Forward types: 1. Lift the handset. 2. Dial ##8. 3. Hang up. Call Forward - Remote To forward calls from a remote extension to your current location: 1. Lift the handset. 2. Dial **8. 3. Dial the extension of the remote extension. 4.

  • Page 12: Call Forward - Override

    Call Forward - Override To override Call Forward and ring a extension: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1.

  • Page 13: Call Park

    Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 14: Do Not Disturb

    Do Not Disturb To activate Do Not Disturb: 1. Lift the handset. 2. Dial *5. 3. Hang up. To deactivate Do Not Disturb: 1. Lift the handset. 2. Dial #5. 3. Hang up. To activate Do Not Disturb from a remote extension: 1.

  • Page 15: Direct Paging

    Direct Paging Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1.
  • Page 16 , ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.

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