Advertisement
Display Messages
Answering System Display Messages
The following messages shows the status of the phone, provides Caller ID information,
The following messages show the status of the answering system or help you set up
or helps you set up and use your phone.
and use the system.
BLOCKED NUMBER
Indicates the person is calling from a number which is blocked
0-59
Indicates the total number of messages.
from transmission.
CL (blinking)
The voice time/day stamp needs to be set.
CHARGING...
Indicates the handset needs to charge for a period of time
before it can resume normal function.
- -
Answering system is turned off.
DELETE ALL?
Prompt asking if you want to erase all CID records.
An (blinking)
The system is answering a call.
DELETE CALL ID?
Prompt asking if you want to erase the CID record showing on
F (blinking)
Answering system memory is full.
the display.
Six bars (blinking)
The system is recording a memo or an announcement.
DELETE?
Prompt asking if you want to erase one of the 50 records
LA (Line Access)
External line remote answering system.
stored in the phone's memory.
Handset Sound Signals
DUPLICATE NUMBER Under VIP melody feature, if the desired number/record was
selected in any one of TEN VIP melody records before,
Signal
DUPLICATE NUMBER shows in the display.
A long warbling tone (with ringer on)
END OF LIST
Indicates that there is no additional information in CID memory.
Three short beeps (several times)
ENTER NAME
Prompt telling you to enter a name in one of the 50
One beep every 7 seconds
memory locations.
Troubleshooting Guide
ENTER TEL NUMBR
Prompt telling you to enter a telephone number in one of the
50 memory locations.
Telephone Solutions
NEW
Indicates call or calls which have not been reviewed.
No dial tone
HANDSET NAME
Prompt telling you to enter the user name for the
• Check or repeat installation steps:
registered handset.
Make sure the base power cord is connected to a working electrical outlet.
HANDSET NEEDS
Indicates you must register a non-registered handset prior to
Make sure the telephone line cord is connected to the base and the wall jack.
REGISTRATION
to use.
• Connect another phone to the same jack. If it doesn't work, the problem might be
INCOMPLETE DATA
Caller information is interrupted during transmission or the
your wiring or local service.
phone line is excessively noisy. Indicates no CID information
• The handset may be out of range of the base. Move closer to the base.
was received, you are not subscribed to CID service, or CID
• Make sure the battery is properly charged (for 16 hours).
service is not working.
• Make sure the battery pack (in the handset) is properly installed.
LINE IN USE
Displays on handset while the line is in use.
• The handset should beep when you press the TALK/CALL BACK button, and the
LONG DISTANCE
Indicates CID record is from a long distance call.
charge indicator on the base should be lit when the handset rests in the cradle. If
LOW BATTERY
Indicates the battery needs to be charged.
not, the battery may need to be charged.
NEW VOICE MAIL
Indicates voice mail has not been retrieved from
• Place handset in charge cradle for at least 20 seconds to reset the unit.
service provider.
Handset does not ring
CALL SCREENING
Indicates you may use the handset to screen calls before
answering the call
• Make sure the handset ringer software switch is set to on.
MSG WAITING OFF
Indicates voice mail has been retrieved from service provider.
• The handset may be out of range of the base. Move closer to the base.
NEW CALL XX
XX represents the number of new CID records not reviewed.
• You may have too many extension phones on your line. Try unplugging some
extensions.
NO CALLS
Indicates there are no CID records in memory.
• Check for a dial tone.
NO USER MEMORY
Indicates the memory location contains no user memories and
You experience static, noise, or fading in and out
the user is trying to mark a specific user record for VIP MELODY.
• The handset may be out of range of the base. Move closer to base.
OUT OF RANGE
May indicate handset is too far away from the base or that
the power has been interrupted. Move closer and
• Make sure base is not plugged into an electrical outlet with another household
appliance. If necessary, relocate the base.
check connections.
• Charge the battery (for 16 hours).
PAGING or
Someone pressed the page button on the base or int
PAGING FROM
button on the handset
Unit beeps
REPT
• Clean the charging contacts on the cordless handset and base charge cradle with a
Indicates a repeat call message. Indicates a new call from the
same number was received more than once.
soft cloth or an eraser.
• See solutions for "No dial tone " on previous page.
SEARCHING
Indicates handset is searching for the base.
• Replace the battery.
SPKR
Indicates the handset is in speakerphone mode.
Memory dialing doesn't work
UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or
• Did you program the memory location keys correctly?
NAME/NUMBER
the CID information was not sent.
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base.
Remove the handset battery. Wait for 30 seconds and plug the power adaptor back
into the base and electrical outlet. Reconnect the battery and charge for 16 hours.
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the base and reconnect it.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
presence of noise on the line.
No Caller ID
• You must be subscribed to the standard Name/Number Caller ID service from your
local telephone company to receive CID information.
Battery
If you experience any of the following problems, even after recharging the battery, you
Meaning
may need to replace the battery pack:
Signals an incoming call
• Short talk time
Page signal
• Poor sound quality
Low battery warning
• Limited range
• Charge indicator fails to turn on
Answering System Solutions
Can't hear messages, beep, etc.
• Adjust speaker volume.
Time/Day setting stuck at 12 a.m Mon.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the play/stop button during playback and stopped
the message.
Won't respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time,
it automatically hangs up.
Causes of Poor Reception
Limited Warranty
What your warranty covers:
• Aluminum siding.
• Defects in materials or workmanship.
• Foil backing on insulation.
For how long after your purchase:
• Heating ducts and other metal construction that can shield radio signals.
• One year, from date of purchase.
• You 're too close to appliances such as microwaves, stoves, computers, etc.
(The warranty period for rental units begins with the first rental or 45 days from
• Atmospheric conditions, such as strong storms.
date of shipment to the rental firm, whichever comes first.)
• Base is installed in the basement or lower floor of the house.
What we will do:
• Base is plugged into AC outlet with other electronic devices.
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
under warranty for the remainder of the original product's warranty period.
• Baby monitor is using the same frequency.
How you get service:
• Handset battery is low.
• Properly pack your unit. Include any cables, etc., which were originally provided
• You're out of range of the base.
with the product. We recommend using the original carton and packing materials.
General Product Care
• "Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the product is within the warranty period, must be presented to obtain
To keep your unit working and looking good, follow these guidelines:
warranty service." For rental firms, proof of first rental is also required. Also print
• Avoid dropping the handset, as well as other rough treatment to the phone.
your name and address and a description of the defect. Send via standard UPS or
• Clean the phone with a soft cloth.
its equivalent to:
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
Thomson Inc.
chemical products to clean the unit. Doing so will damage the finish.
11721 B Alameda Ave.
• Retain the original packaging in case you need to ship the phone at a later date.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service not covered by
• Periodically clean the charge contacts on the handset and base with a clean pencil
the warranty.
eraser.
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case
Service
of damage or loss.
If trouble is experienced with this equipment, for repair or warranty information, please
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
contact customer service at 1-800-448-0329. If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the
• Customer instruction. (Your Owner's Manual provides information regarding
equipment until the problem is resolved.
operating instructions and user controls. Any additional information, should be
This product may be serviced only by the manufacturer or its authorized service
obtained from your dealer.)
agents. Changes or modifications not expressly approved by Thomson Inc. could void
• Installation and setup service adjustments.
the user's authority to operate this product. For instructions on how to obtain service,
• Batteries.
refer to the warranty included in this guide or call customer service at 1-800-448-0329.
• Damage from misuse or neglect.
Or refer inquiries to:
• Products which have been modified or incorporated into other products.
Thomson Inc.
• Products purchased or serviced outside the USA.
Manager, Consumer Relations
• Acts of nature, such as but not limited to lightning damage.
P O Box 1976
Product Registration:
Indianapolis, IN 46206
• Please complete and mail the Product Registration Card packed with your unit.
Attach your sales receipt to the booklet for future reference or jot down the date this
It will make it easier to contact you should it ever be necessary. The return of the
product was purchased or received as a gift. This information will be valuable if service
card is not required for warranty coverage.
should be required during the warranty period.
Limitation of Warranty:
Purchase date ______________________________________________________
• The warranty stated above is the only warranty applicable to this product. All other
Name of store ______________________________________________________
warranties, express or implied (including all implied warranties of merchantability
or fitness for a particular purpose) are hereby disclaimed. No verbal or written
information given by Thomson Inc., its agents, or employees shall create a
guaranty or in any way increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the exclusive remedy
of the consumer. Thomson Inc. shall not be liable for incidental or consequential
damages resulting from the use of this product or arising out of any breach of
any express or implied warranty on this product. This disclaimer of warranties
and limited warranty are governed by the laws of the state of Indiana. Except to
the extent prohibited by applicable law, any implied warranty of merchantability
or fitness for a particular purpose on this product is limited to the applicable
warranty period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above
limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights
that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Accessory Information
DESCRIPTION
MODEL NO.
Handset Replacement Battery
5-2721
AC Power converter
5-2714 or 5-2760
Belt Clip
5-2717
Headset
5-2425
Handset charge cradle
5-2730
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are
required by law to collect appropriate sales tax for each individual state, country, and
locality to which the merchandise is being sent. Items are subject to availability. Prices
are subject to change without notice.
Advertisement
