HP AM866B Specification page 9

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Warranty
For bundled Software
Support
For increased uptime, productivity and ROI -HP Care Pack packaged services for Storage
These days, you need to get the most out of your storage investment-you can't afford not to. When you buy HP storage products and
solutions, it's also a good time to think about what levels of service and support you may need. To help take the worry out of
deploying, designing, maintaining, and managing your environment, we've designed a portfolio of service options that are as: flexible,
reliable and scalable as your storage. Unlike storage-only vendors, we take a holistic approach to your entire environment, bridging
storage, servers, blades, software and network infrastructures with our HP Care Pack packaged services for Storage.
Protect your business beyond the warranty
When it comes to robustness and reliability, standard warranties on today's computing equipment have matured just as the
technologies have matured. Good news on some fronts-but also a source of potential problems and subsequent consequences that
come from depending on standard warranties alone. Standard warranty protects against product defects and some causes of
downtime- but not the business. By using a standard approach to warranty uplifts, such as HP Care Pack Services, you can reduce
downtime risks and be more certain of operational consistency for both mission-critical and standard business computing. Simply put,
HP Care Pack Services normalize the warranty of combined products - helping you proactively guard against unplanned downtime.
Extending warranties with HP Care Pack Services
For cost-effective upgrading or extending your standard warranty, HP Care Pack Services offer a suite of standard reactive hardware
and software support services that are sold separately, or combined as with our Support Plus and Support Plus 24 services. The
portfolio also provides a combination of proactive and reactive services, such as Proactive 24 Service and Critical Service. In addition,
with HP Proactive Select we offer an innovative approach to service delivery that gives you the flexibility to acquire the specific
proactive services you need today, then add services as your needs evolve. HP Proactive Select offers a broad set of technical or per-
event type service options - including server, storage, and network, SAN device, and software, environment, installation and education
services. Services that you can mix and match depending on your specific requirements, from preliminary planning and equipment
delivery to installation, configuration, integration, and testing, through every level of ongoing support. Our HP Care Pack packaged
services for Storage assures help when you need it most. And for many products, post-warranty HP Care Pack Services are available
(1-1-1) Hardware Warranty - One-year on-site warranty, normal business hours, next business day
response, installation not included.
NOTE: The hardware warranty covers firmware and embedded non-saleable software. Saleable software
carries its own warranty, see below.
Software Warranty - HP warrants only that the software media will be free of physical defects for a period
of ninety (90) days from delivery. EXCLUSIVE REMEDY. The entire liability of HP and its suppliers and your
exclusive remedy for software that does not conform to this Limited Warranty shall be the repair or
replacement of the defective media. This warranty and remedy are subject to your returning the defective
media during the warranty period to HP in the country in which you obtained the software.
Your HP storage product includes comprehensive support and software updates to enhance the
performance and availability of your software. Experienced Response Center engineers provide
trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and
software defect identification.
Software support benefits include:
Improved productivity of system managers and operators
Improved system performance and reduced downtime due to software defects
Expedited problem resolution through expert-level technical resources
Software and documentation updates
Electronic access to essential product and support information
DA - 13042 North America — Version 21 — December 9, 2013
HP 8/8 Base SAN Switch and 8/8 SAN Switch Family
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