HP BladeSystem c7000 Quickspecs page 11

QuickSpecs
Service and Support
Related Services
Insight Online/Insight
Remote Support
HP Support Center
Parts and Materials
For more information
HP Factory Express
When you add additional enclosures to your environment, consider HP Factory Express. HP Factory
Express provides customization and deployment services along with your storage and server purchases.
You can customize hardware to your exact specifications in the factory-helping speed deployment.
http://hp.com/go/factoryexpress.
HP Insight Remote Support provides 24 X 7 remote monitoring, proactive notifications, and problem
resolution. This comes at no additional cost with your HP solution. Learn more about Insight Remote
Support http://www.hp.com/go/insightremotesupport
http://www.hp.com/go/insightonline.
NOTE: Insight Remote Support is a prerequisite for Proactive Care. All blades within a single HP
BladeSystem enclosure must be at the same service level.
Personalized online support portal with access to information, tools and experts to support HP business
products. Submit support cases online, chat with HP experts, access support resources or collaborate with
peers. Learn more http://www.hp.com/go/hpsc.
HP's Support Center Mobile App allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty,
HP Care Pack or HP contractual support agreement.
NOTE: HP Support Center Mobile App is subject to local availability.
HP will provide HP-supported replacement parts and materials necessary to maintain the
covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the
maximum usage limitations as set forth in the manufacturer's operating manual, product
quick-specs, or the technical product data sheet will not be provided, repaired, or replaced as
part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HP due to malfunction.
To learn more on HP ProLiant servers and HP BladeSystem servers, please contact your HP sales
representative or HP Authorized Channel Partner. Or visit:
www.hp.com/services/bladesystem.
DA - 12810 Worldwide — Version 52 — December 10, 2013
HP BladeSystem c7000 Enclosure
and Insight Online
Page 11